Limb removal
Thanks so much to the DTE workers who came out today to take some limbs down. The crew was so friendly, kind and CONSIDERATE of my feelings. I hate losing trees! They did their best and were very open to my request to not take the whole tree. They pruned and I understand they have an important job to do. They were 100% better than last year when I lost my cool. Just a little friendly understanding went a long way. I appreciated them so much. Thank you for sending a team I could talk to before the trees came down. It is quite upsetting to see guys just cutting down trees like madmen and leaving the debri. I really appreciated this team that came out today. They were so polite and understanding.
Much improvement. Give these guys an A + for customer relations. They deserve a raise. I still haven’t gotten over last year.
Thank you so much!
Much improvement. Give these guys an A + for customer relations. They deserve a raise. I still haven’t gotten over last year.
Thank you so much!
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New Map is horrible
Bring back the old outage map! I would suspect it was changed to little dots with numbers rather than the large blocks of color so it doesn’t “look as bad” to customers when the power goes out. Even if I zoom all the way in, it doesn’t show the exact houses/businesses who are out of power like it used to. This matters when you are seeing if your elderly parents are out of power, or your child’s school or a business before you head out to go there. The state workers who need to see pumps near highways can’t exactly see where their pump houses are on the map of outages either. This new style of map was a very poor upgrade!!
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DTE
They really love money and paying customers. But if you need their help with someone pulling their meeter and locking them out they will not help you gain access all tho it is their equipment and they need 24 hour access to their equipment they will tell you its not their problem and there is nothing they can do. Isn't it your equipment? If i turned on the electricity and locked you out you would demand access but because its off and locked you don't care
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No complaints
App runs like it should, besides when it’s under maintenance (which isn’t very often), it’s very informative, easy to pay the bill and setup autopay and such. Altogether better than the alternative ways.
🤷🏻♂️
Great user interface but it no longer tells you how many people are in an outage area. Yes Ik there’s a legend that has colors but you can no longer tap on an outage and see the total. They did add estimated restoration time, off since, cause and last update when you tap an outage so 🤷🏻♂️.
If the totals were brought back I’d add a ⭐️
If the totals were brought back I’d add a ⭐️
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Useless app and buggy
Can’t view account number. Can’t view billing history. Outage map works half the time.
Only thing this app is good for is for making a payment and reporting an outage (when that feature actually works). If you’re trying to do anything more than that you’re pushed to the website to login. This is a pointless app that does nothing more than collect your data and location history.
Only thing this app is good for is for making a payment and reporting an outage (when that feature actually works). If you’re trying to do anything more than that you’re pushed to the website to login. This is a pointless app that does nothing more than collect your data and location history.
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Helpful and trusted
I use my phone to pay my bills and this app makes it easy. I just enrolled in auto pay. So many helpful functions such as reporting power outages and getting notifications and they check with you to make sure your power is back on. I can take care of business without my laptop. Very happy.
Love love love this app
This app is the greatest! It runs smoothly when I pay my bill. Just a couple of quick taps and I’m done! When I had an outage it only took a few taps too! I got updates on time and I could see who else was out. Everyone should get this app. It would save a ton of headaches. You don’t have to wait for anything except for updates about when power is going to be restored and that’s not the app’s fault!
DTE now needs to get on the ball and start replacing the old stuff with new! This year alone, I lost power at least 11 times now and I’m a senior citizen. It’s one thing losing power in the summer but in the WINTER??!!! It’s way too cold…it went down to below 20° 2 weeks ago when I was out!
DTE now needs to get on the ball and start replacing the old stuff with new! This year alone, I lost power at least 11 times now and I’m a senior citizen. It’s one thing losing power in the summer but in the WINTER??!!! It’s way too cold…it went down to below 20° 2 weeks ago when I was out!
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Great Way to Report and Keep on on Outages
This app does a great job keeping the customer informed as crews fix the problems that cause power outages (usually downed trees). I reported an outage during a huge windstorm, and signed up for the text updates. My power came back on a few hours later, and the text I received asked me to confirm that I had power. This gave me a lot of confidence as the day was getting colder and colder and I would need my furnace as I don’t have a functioning fireplace or wood stove yet. Later that night, the power went out again, so I reported another outage, and the app informed me that final repairs for the entire area were in progress and the second outage would be temporary. This is super important. As my house got colder, I had to know when to make the decision to stay or pack up and go to my sister’s. Because I had information from the app, I knew I could stay put until the power came back on. Had the messaging been different, I would have left. Anyone who has pets, kids, or elderly parents knows how hard the stay-or-go decision is when stuff like this happens. Thank you, DTE. Committing resources to an app might not seem like the most important thing you do (kudos to the crews out in the cold doing their work) but keeping people updated so that they can take the measures they need to keep their families safe can save lives in a place where there are extreme temperatures.
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Outage Updates not accurate or timely
Appears they have automatic response to what the problem is when you report your home. Yesterday’s outage reported out at 8:30am due to lightening when the storm didn’t start until 11:30am. Today another new outage says wind was the cause when there isn’t one leaf moving on the trees.
Also, app status at 8:30am today says it has not been updated since 7:30pm the prior day. Last outage our lights were on for 5 hours before the app reported them on.
Also, app status at 8:30am today says it has not been updated since 7:30pm the prior day. Last outage our lights were on for 5 hours before the app reported them on.
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