Great App.
It’s a great app to pay your bills easy and to check the amount of power usage you use in your home.
Good functionality but could use FaceID
It’s a good solid app, quite convenient but it would be nice if it allowed the use of biometrics such as FaceID or fingerprint to sign in. Otherwise no complaints.
Be very careful in using this app to pay bills
I have used this app occasionally to pay my bill, preferring to send a check. The last time the Pepco rejected the payment despite using the payment information saved in the app (which they accepted before). When it was rejected, I resubmitted the payment (as is the usual practice with financial transactions). Big mistake-Pepco will no longer accept my check (despite being a 40 year customer).
USE WITH CAUTION
USE WITH CAUTION
Show less
Request for refund: Credit Department
Request for refund. A double payment was made and I have had extreme difficulty getting this refund back into my bank account. After calling 3 times I have been asked to write a letter of proof of payment (proof is there) and why after calling do I still have to write a letter stating the same request
Show less
Great App
So far it hasn’t failed since I’ve been using it and it also keeps me updated with maintenance work in my neighborhood.
Again?!?
I have to log in, more often than not, when I want to pay my bill. Password? One upper case, one lower case , number and a special sign? That’s half way to your minimum fight there. That is taking it all way to far!
Easy to Access My Bill and Usage
However it doesn’t give you a shut off notice or letters so you can reprint if you lost it.
Easy to use and self-sufficient
Love the accessibility of this app. Pepco got it right this platform. I have everything I need at my finger tips. Never really need to contact customer service unless it’s something dealing with a payment plan or explanation about details of my plan. Which is rare. I love that I can always go back and review my pill and payments. this helps our family better manage our usage. Love this app. Wish all of my other utilities used the same platform.
Show less
Unable to pay bill through app
Not sure what has happened but I haven’t been unable to pay my bill through the app these last couple months. I end up having to go the website to pay. Please fix this issue!!
Unilateral removal from direct debit program
Really disappointed. Zero customer service. You make paying îpossible
