Easily manage your account and get access on-the-go with the new My Washington Gas mobile app.
The new mobile experience makes it easy to pay your bill, start or stop service, track your energy consumption, and more — wherever you are.
• Make more time for the things that matter most when you have access to your Washington Gas account from wherever you are.
• Understand how much natural gas you use and get greater visibility into your energy consumption, even when you are not at home.
• Stay ahead of surprises and learn your energy usage trends with the new My Washington Gas.
• Enroll in Budget Billing to spread the cost of your bill over the entire year so that you pay the same amount every month.
• Register with AutoPay to automatically pay your bill every month.
• Subscribe to eBill to conveniently receive your bill electronically each month.
• If you are having trouble paying your bill, sign up for an installment plan to spread your outstanding balance across several billing periods.
• Your schedule is busy enough and with My Washington Gas, conveniently make payments, securely manage your account, and more — wherever, whenever.
You'll get one-stop access to everything you need to manage your account, including:
• More modernized security features
• Increased privacy with billing services and payment history now available only after you login
• Ability to store payment information for future transactions
• Improved access to the same services you enjoy today — start service, stop service, request letter of credit, and more.
Enjoy improved online systems that make managing your account easier than ever on our new mobile app.
Thank you for being a Washington Gas customer!
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Summary of user reviews
Positive highlights
🙏
This app hasGrateful for the app upgrade
🚀
This app hasEasy and fast to make payments
🧭
This app hasEasy to navigate
🔑
This app hasApple Pay option for ease of use
Negative highlights
🚫
This app hasLogin issues, unable to log in to account
🚫
This app hasAuto Pay broken, charged wrong bank account
🕰️
This app hasSlow website and app response time
🐞
This app hasGlitchy, app freezes and crashes
🔒
This app hasFace ID authentication issues
🔍
This app hasNotification bubble doesn't clear
🚫
This app hasPayment issues, unable to pay on due date
🚫
This app hasPayment options limited, can't enter full routing number
🚫
This app hasUnable to export PDF bills
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This app hasNo shareable payment confirmation screen
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This app hasUpgrade caused login issues, missed payments
What's New in My Washington Gas
1.9
July 23, 2024
This update includes bug fixes and a few small performance improvements.
Ask for password and then errors out. Change password and still errors out. This has happened repeatedly to the point it’s useless so I end up having to go to the main site on a computer or login through a browser on my phone.