Leave a Review My Washington Gas
Apple Pay Option
Updated Review Oct '24 - Encountered a bug where after making a payment, the "Done" button doesn't do anything and you're stuck on the payment confirmation screen. Otherwise the app works well. Apple Pay as a payment option would be great addition for ease of use.TinVA21
Developer Response
Hi, thanks for your review! Our team is always looking for ways to improve and make the customer experience as seamless as possible. We will take your suggestions into consideration for our next update.App Breaking Bug
Face ID no longer works. When you log in via user name/password, you get to a multi-factor authentication screen that’s blank and a dialogue box that is also blank aside from an “ok” button. When you hit the button, you see a blank screen. When you hit ok, you get an error and kicked out.
Wash Gas, you don’t need an additional text/email 2FA on the app when you allow the use of Face ID. The point of Face ID is to be the necessary 2FA. Your app was so good before. Now totally broken :(Show lessPhijit
Is this come kind of joke?
Can’t login at all. When I open the app the Face ID function kicks in, but it doesn’t log me in until I enter the password. Then I’m taken to a screen that says multi factor identification with a pop up message window with an OK button, but there is no content in the box other than the word message. So I press the OK button, which takes me to a completely blank screen other than the fact that it still says two factor authentication at the top, but there’s no other text in the window again and when I click next, it says failed to login. “ error, your login attempt was unsuccessful, please try again later”.Show lessPhillipVD
Difficult to reach the right customer service suppor
I tried to access multiple accounts at Washington Gas by calling and emailing. Not successful. I only get some information I need from the online portal and app.mkdwl8
Easy Payments
This app makes it very easy to pay my bill so I don’t forget.BB FROM DC
Can’t login
The app used to work just fine. For the past few months it keeps coming up with a multi-factor authentication message that I can’t see or read and it won’t allow me to move on.New Angel
Quick and Easy
Great app… takes less than a minute to make a payment…could not be easier. Thanks.Brooklynborngirl
Payments
The app would be nice if I could access the payment screen. I have to keep going through emails and now I can’t schedule my payment for the day I get paid. And now I can’t even login in the app. So what’s the pointbchowder
Terrible app
Face log-in doesn’t work even though it says it recognizes me. When I log in with my password, it brings up a page saying multifactor authentication but doesn’t send me a number or give me any choices on how to do it, so there is no way to continueGeoffrey.nab
App doesn’t allow logging into account
The app doesn’t allow for logging into my account. It’s just a giant error screen, and it’s been this way for months, even after uninstalling/reinstalling, and even after getting a new phone. It’s utterly useless.bguffy
Developer Response
Thank you for your feedback. We would like to know more about your experience. Please email us at customersupport@washgas.com with the subject line "App Feedback" and details about your experience and we will assist you from there.
