Leave a Review My Washington Gas
Two factor with needs text option
Title says it all.jfjwibrbd
Developer Response
Hi, thanks for your review! Our team is always looking for ways to improve and make the customer experience as seamless as possible. We will take your suggestions into consideration for our next update.Good app
I like ir this appsel tuihuer
Developer Response
Hi, we appreciate you taking the time to give your feedback. Our team will continue to work and make sure your experience is as seamless as possible.A few bugs
It works fine, but I’ve found a couple of issues. 1. Biometric login doesn’t work. The app stays at the initial screen requesting a password. 2. It would be very helping there was a way to export the PDF bill 3. A shareable payment confirmation screen would be very nice. This for those that use to keep detailed records of every household and utility expenses.Show lessRbartok
Developer Response
Hi, thanks for your review! Our team is always looking for ways to improve and make the customer experience as seamless as possible. We will take your suggestions into consideration for our next update.Upgrade? I think not
It won’t allow me to login to my account. It says it’s sending an email to reset my password advising to check my junk mail folder. Nothing has been received.
I was enrolled in automatic payments so I had been ignoring the texts about payment reminders etc assuming nothing had changed. I missed a months payment! When changes this drastic occur they should mail a paper copy to customers so they can be aware. With the inability to log into my account I’m going to go back to paper billing.Show lessearnysmynewbff
Developer Response
Hi, we apologize for the difficult experience so far. We would love to turn things around and assist with resolving this issue. Please email us at customersupport@washgas.com with the subject line "App Feedback" and details about your experience and we will follow up with a solution from there.Poor Customer Service
I have been having challenges logging into my account since the platform changeover and called several times but have received no assistance resolving my login issues.BeastGas
Developer Response
Hi, thanks for sharing your experience with us. We would like to assist you with resolving this issue, please email us at customersupport@washgas.com with the subject line "App Feedback" and we will assist you further.Update Fail
Downloaded the updated app that launched July 2023. It just spins and spins. Deleted immediately. I’ll stick with the online portal.R. Bud Dwyer
Developer Response
Thank you for reaching out to us. We apologize for your recent experience and would like to know more. Please email us at customersupport@washgas.com with the subject line "App Feedback" Also include your contact information and mobile device type. Our team will reach out to resolve this issue.Won’t download
I tried to download this app twice. Neither time would it load on my iPhone.SqueakyChu
Developer Response
Thank you for reaching out to us. We apologize for your recent experience and would like to know more. Please email us at customersupport@washgas.com with the subject line "App Feedback" Also include your contact information and mobile device type. Our team will reach out to resolve this issue.Test before release
Tried to pay bill using later date and the app froze so had to swipe close on iPhone with up to date software. Developers need to test a basic payment before releasing an app.sheistheki
Developer Response
We apologize for your recent experience with our app. Your feedback is an integral part of improving the customer experience. If additional assistance is needed, please provide your contact information with “App Feedback” in the subject line to customersupport@washgas.com
