Leave a Review My Washington Gas
Auto Pay broken
Charged wrong bank account for months.
Now that that was fixed, entire system broke down.Disgruntled 947
Balance doesn’t update
The App has difficulty recognizing sign in credentials. So after awhile I give up. Then the payment is made but the balance is too slow to update. The payment according to my bank was received but 2 days later the balance is still not updated.Foodie lost weight
Developer Response
Hi, Thank you for your feedback. We would like to know more about your experience. Please email us at customersupport@washgas.com with the subject line "App Feedback" and details about your experience and we will assist you from there.App does not function fully
When trying to submit date of payment nothing happens and app freezes so she to swipe it off. Works fine on the website but no on app. iPhone 12pro with latest updates.sheistheki
Developer Response
We apologize for your recent experience with our app. Your feedback is an integral part of improving the customer experience. If additional assistance is needed, please provide your contact information with “App Feedback” in the subject line to customersupport@washgas.comToo hard s process
I forgot my password and had to pay as a guest —- why can’t it be set up that my bank acct is in place and all I nd to do is click confirm???
Please consider an easier process for your customers
ThanksNone o not
Developer Response
Hi, thanks for your feedback. Our team is always looking for ways to improve and make the customer experience as seamless as possible. We will consider your suggestion for our next update.Apple Pay Option
The app works well for me, no issues logging in or viewing data. Apple Pay as a payment option would be great addition for ease of use.TinVA21
Developer Response
Hi, thanks for your review! Our team is always looking for ways to improve and make the customer experience as seamless as possible. We will take your suggestions into consideration for our next update.Web site response time
Is very slow, and so is the app...Oomacust
Developer Response
Thank you for your feedback. We would like to know more about your experience. Please email us at customersupport@washgas.com with the subject line "App Feedback" and details about your experience and we will assist you from there.Glitchy
The only reason I have the app is because the website is absolutely terrible and doesn’t work.
Now, I can’t log in to my account on the app even though I have all the correct credentials. Some glitch is obviously happening and it’s so frustrating!!Jill_717
Developer Response
Thank you for your feedback. We would like to know more about your experience. Please email us at customersupport@washgas.com with the subject line "App Feedback" and details about your experience and we will assist you from there.Grateful
I’m so happy first time using the App and very easy and fast to make a payments. Thank you to upgrade the system 🙏I’m very pleased with the results.
Thank youBlisslulu
Developer Response
Hi, thanks for your review! We appreciate you taking the time to give your feedback. Our team will continue to work and make sure your experience is as seamless as possible.Gas Pay
Excellent gas pay app. Very easy to navigate!!! THANKS!!!Cheri 20706
Developer Response
Hi, thanks for your review! We appreciate you taking the time to give your feedback. Our team will continue to work and make sure your experience is as seamless as possible.App doesn’t allow logging into account
The app doesn’t allow for logging into my account. It’s utterly useless.bguffy
