Leave a Review My Washington Gas
Start Service
Filling out information to start service does not work. Fix the website first (has a lot of bugs), then try to build the app.Martinez1600
Developer Response
Thank you for your feedback. We would like to know more about your experience. Please email us at customersupport@washgas.com with the subject line "App Feedback" and details about your experience and we will assist you from there.Conversation from old (website) to new app somewhat "clunky "!
After updating thru the "back door" works great!Jondtraveler
Developer Response
Hi, thanks for your review! We appreciate you taking the time to give your feedback. Our team will continue to work and make sure your experience is as seamless as possible.Authentication issues during login with face id on iphone
After logging in, claims it couldn’t authenticate.
I had to manually login again using full login id and password with 2 step verificationShrewst
Developer Response
Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue. We will help provide a solution from there.Difficult to log-in
Keep getting an error that I failed to provide the right authentication. The app is pointless, will continue using the website.Sham081216
Developer Response
Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.Convenient App, Notifications don’t clear
Great app to access your account, however there is a bug where the red notification bubble does not clear. Been there every screen in the app. It’s a visual bug and rather annoying. I will update my review once that issue is resolved.Phil_Bro
Developer Response
Thanks for sharing your experience so far. We've recently resolved the issue and recommend trying again. If the issue persists, please send us an email at customersupport@washgas.com using the subject line "App Feedback". Please provide details about your issue and contact information and we will follow up with a solution.Great App
Easy to NavigateBeatBack1
Developer Response
Hi, thanks for your review! We appreciate you taking the time to give your feedback. Our team will continue to work and make sure your experience is as seamless as possible.Face ID issue
I believe the Face ID technology is to ensure secure logins without typing in credentials.
The feature exists in the app but after face scan, you get directed to enter your password.
The whole purpose of the security feature is useless at this point in the app.Eugats1
Developer Response
Thanks for sharing your experience so far. We've recently resolved the issue and recommend trying again. If the issue persists, please send us an email at customersupport@washgas.com using the subject line "App Feedback". Please details about your issue and contact information and we will follow up with a solution.Do not use, glitch in program that messes up payment and you get billed return and late fees
I used the app when released to pay bill and a month later I received a notice my payment was returned, but not only that they system decided to attempt multiple payments and returns so I was billed over $100Martinrc80
Developer Response
Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, Please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.NOT WORKING!!!
I spoke to a guy on phone while downloading APP! The APP was stuck on Stupid as they used to say. I first tried to pay through WEBSITE on iPad as I did before. They sent Email claiming turned down because of FRAUD!!! I will try Later!!!!2Save1Land
Developer Response
Thank you for your feedback, and we apologize for the difficult experience so far. We encourage you to give the app another try, as we've been actively working to resolve any issue. If the issue still persists, please don't hesitate to contact us at customersupport@washgas.com, using the subject line "App Feedback".No response to queries. Historic data not showing up
Historic consumption not showing up. I sent several queries about this and never got a response.Appreviews*
Developer Response
Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, Please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.
