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Washington Gas new app
This app needs to fix the payment option of scheduling a payment for a future date! I was paying all my bills last month including Washington Gas which was not due for several weeks out. The confirmatiom of payment email sent to me had stated it had posted my payment immediately ! It took me quite some time dealing with a rep who clearly did not understand it was an error in App and insisted that I call my bank to stop payment! Since most banks charge a a a fee for this “service “ I finally gave up, hung up and called back! I got a Rep who took the time to call the IT department and was advised that several customers had called t in about this problem and they were working to fix it but it but it may take several months to resolve the problem. He voided my payment transaction to resolve! my issue and advised me to avoid the this option for the next several months. In fact he did every thihg the first Rep refused to do!Show lessmacmoo01
Developer Response
Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, Please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.Good improvement. Still not solid.
I raised my rating from 3 to 4 stars. FaceID does now work, but if I get logged out, I still must restart app for FaceID to let me back in. Simply pressing FaceID does not work for me.
Thanks for working on this.DaSuss
Developer Response
Thank you for updating your rating and providing us with feedback! We're glad to hear that FaceID is now working for you. We'll certainly look into the issue you mentioned regarding FaceID not allowing you back in after being logged out. Your input is valuable in helping us improve the app's user experience.Review
Unable to pay bill on due date using the apprhm7838
Developer Response
Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, Please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.A good initial effort, but …….
This app is a great tool for managing our Washington Gas account.
The FaceID method of logging in fails to work most of the time. I can’t even find a consistent method to better my chances with FaceID.
I also have a seemingly permanent app icon red badge with a 1 in it. Problem is that I’ve scoured the full app and cannot find any message or task that’s causing the indicator. It’s incredibly annoying.
I’m going to delete and re-install the app. If problems persist then I’ll just have to do without the app.Show lessDeveloper Response
Thank you for your feedback. We have resolved the issue and recommend reattempting the use of the face ID login. If the issue persists, please don't hesitate to contact us at customersupport@washgas.com using the subject line "App Feedback". Also, include the details of your issue and contact information, and we will work to resolve the issue.Glad to have the app
Only glitch is that the app constantly shows I have a message when I cannot find it nor can I get rid of the indicator. I’ve tried uninstalling and nothing seems to get rid of the message indicator.*@@/?!!!?!!
Developer Response
Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.Face ID
Unable to log in with Face IDMT-Wi-42
Developer Response
Thank you for getting in touch. We've resolved the issue, and we kindly request you to re-attempt the face ID login. If the issue persists, please don't hesitate to contact us at customersupport@washgas.com, using the subject line "App Feedback". Kindly include the problem details, your contact information, and we'll be more than happy to assist you.App does not accept my credit card ☹️☹️☹️
I tried to pay thru app 3 times and my credit card was not accepted. This is the same credit card I have been using to pay my Washington Gas for the past 3 years ☹️☹️☹️
Also the Face ID is hit or miss when logging into the app ☹️☹️☹️LTCSMC
Developer Response
Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.Payment options
Tried to put in my banks routing number. Their system does not allow you to put in the full routing number. They cut it off by one digit.BeeSueHoney
Developer Response
Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.Can’t even log in
Says “invalid username or password” but I know it’s correct because I can log into my account via the website.
Please fix. Otherwise useless app.msb175
Developer Response
Thank you for reaching out. If you are still experiencing login difficulty, please reach out via customersupport@washgas.com with the subject line "App Feedback", details regarding the issue, your contact information and we would be happy to help.Won’t download - Resolved
I tried to download this app twice. Neither time would it load on my iPhone. I finally got it to download today and have logged on. I have not yet used it for bill paying.SqueakyChu
Developer Response
Thank you for reaching out to us. We apologize for your recent experience and would like to know more. Please email us at customersupport@washgas.com with the subject line "App Feedback" Also include your contact information and mobile device type. Our team will reach out to resolve this issue.
