Authorize.Net User Reviews

Authorize.Net LLC

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Easy to use

I don’t know why people are leaving bad reviews? This is the best you can get for free service? I am a website developer, I seen to see that this app have everything that we need from credit card processing to online transaction.

Long h.

5 months ago

Always Disconnects

This is a frustrating app to use as it signs you out after 2-3 minutes of use. Having to log in and reconnect to the reader every time you want to ring a sale causes unnecessary delays.

Disheartened NY

2 years ago

Response from developer

Hello there, Thank you for the feedback! We sincerely apologize for the frustration this has caused. We will make sure to get this feedback over to our engineers. If you need any assistance, please make sure to call our 24/7 support number at 877-447-3938. Thank you for your time! -Authorize.net Client Care Support

Connection

Would be a great tool if a little work was put into it. Connection works great some days then other days I can’t get it to connect. It may say connected but then I try to run a card and it says “no reader found”. Pretty embarrassing standing in front of a customer and my equipment that I pay dearly for does not work.

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Jeshrs

2 years ago

Response from developer

Hello there, We are very sorry to hear the frustration you have faced with our application. We have 24/7 support at 877-447-3938, and an agent would be more than happy to look through the issues you are having. They look forward to hearing from you! -Authorize.net Client Care Support

Help

I have an iPhone 11 Pro Max and I downloaded the app but the app won’t open.

Braveredsr

2 years ago

Stopped working

Stopped working after I updated my phone and didn’t offer any solutions on the app after refusing to let me log in. Just says no, leaving me looking dumb in front of customers having to call in for payment.

IXArcanine

2 years ago

INACCURATE INFO

Each time I launch the app it notes that it is the most current information however it is not communicating any activity in process. Meaning anything that has been initiated that is unsettled, pending, or settled indicated on the website portal is not indicated in the app. I have deleted the app and reinstalled logged in again nothing seems to correct the situation. I would definitely love to have the two in sync with one another as they have been in the past which would immediately allow me to give a five star rating.

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Vitality Vixen

2 years ago

Response from developer

Hello there, We are sorry that you are having issues! Please give our 24/7 support number a call at 877-447-3938, and they will be able to help troubleshoot the situation. They look forward to hearing from you! -Authorize.net Client Care

So many issues, it’s hurting our business

This app along with the card reader they sell for mobile transactions has been quite difficult and kind of more of a pain than it’s worth. When it works it’s fine but 3/4 times there is an error of some sort usually from the card reader.

We’ve spent hours with their support team who basically told us that the card reader needs to be 100% charged at all time for it to work properly… not very mobile for a mobile card reader. They also only warranty the card reader for 30 days, even though it’s $130. We’ve talked to other merchants with Shopify which uses the same card reader that’s $50 and works well.

They also told us that our main problem with connectivity was that other Bluetooth devices may be interfering and that we need to ask people around us to turn their Bluetooth off! Really?! When we are at events of course other people will have card readers and Bluetooth on. There’s seem to work so why not ours.

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Hobo2286

2 years ago

Response from developer

Hello! Thank you for the feedback in regards to our app. We will make sure to forward this feedback over to our engineers to review! We appreciate your time, and we hope you have a great rest of your day. -Authorize.Net Customer Support

Not very good

Crashes all the time. If you try to download the template for inventory you get stuck on that page, only way out is the close the app. There’s no way to download the template. Should be able to download to PC or laptop and them upload.

PetBen21

2 years ago

Response from developer

Thank you so much for the feedback! We will make sure to get this sent over to our engineers. If you need any assistance or training with our mobile app, please contact our 24/7 support line at 877-447-3938. Thank you for your time, and we hope you have a great rest of your day! -Authorize.net Client Care

Dog poo

This is single handedly the worst operating system I’ve ever used, half of the “settings” don’t do anything. I have to log in several times for each transaction regardless of the “remember me” option at login. I wish zero 0 stars were possible cause this is absolute garbage”

Haters620531

3 years ago

Response from developer

Hello, Thank you for providing feedback! We are always wanting to improve our mobile app. If you are still finding issues, please contact our 24/7 Support Line at 877-447-3938 and an agent will be happy to help troubleshoot. We will also make sure to get this feedback forwarded over to our engineers. -Authorize.net Client Care

Nice Try

I find this a very difficult app to work with. I have attempted to enter data under the catalog management page. It does not work. It doesn’t allow me to go to the ad page on any of the categories departments or items. I’ve use the chat function and called support. No one seems to have an answer. It would also be very helpful if this app was able to scan the credit card in as others do.

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sbsdenver

3 years ago

Response from developer

Hello there! We appreciate your feedback and are always looking for ways to improve our app. We will make sure to get this directly over to our engineers to review. Thank you for your time, and we hope you have a great rest of your day! -Authorize.net Client Care