No regard for customer service
7:08 train out of Amsterdam canceled. No one from Eurostar was available either at the station or via phone. Finally got a hold of Eurostar via phone when I was on 8:08 train and the person I talked to really didn't care that there are now two trainloads of customers trying to fit on one train. Also, no regard for those of us trying to make connecting trains as the response was, 'oh if you miss your train, just get on the next one'.
Understand that there was an accident and major disruption throughout the system, but it behooves Eurostar in that situation to have all team members working to help customers who will be affected. There was no one at the Amsterdam station to help customers until 8:00 and they were woefully understaffed to meet the demands of the paying customer.
Very disappointed in Eurostar and its crisis management and customer service.
Understand that there was an accident and major disruption throughout the system, but it behooves Eurostar in that situation to have all team members working to help customers who will be affected. There was no one at the Amsterdam station to help customers until 8:00 and they were woefully understaffed to meet the demands of the paying customer.
Very disappointed in Eurostar and its crisis management and customer service.
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Doesn’t work without internet
You may have opened and checked your tickets before but the app won’t let you see them again (or show them when needed) without an internet connection. Given internet may not always work when travelling - even if in principle offered in the station - this lack of function is an obvious problem - potentially a serious one. It’s a particular pain if you are in a rush (a possibility when travelling). Same problem with the eurostar virtual membership card. Of course you can download them to your wallet or screenshot them if you know it’s necessary. But why not design the app properly? A more minor quibble, if that two part journeys do not display both tickets clearly (only in the booking section not the ticket section).
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Bad website!
I have spent several hours trying to book a return trip to London, and the web website is refusing to take the payment from my Lloyds debit card despite the help of my bank in real time stop. on the app, I fill all of the details I fill in all the details including the name of the street where I live and it’s still asked me to enter the name of Street. I have tried to send you a screenshot with this comment but each time I go back from the comment column I lose the lose it I lose the data ended the third time. I have never had these problems before. What is wrong at Eurostar?
David Harrison
As if now you want me to choose a nickname and the ten I have tried are all taken I frankly do not have the time to waste. I cannot send the review unless I find a nickname which is available unbelievable!
David Harrison
As if now you want me to choose a nickname and the ten I have tried are all taken I frankly do not have the time to waste. I cannot send the review unless I find a nickname which is available unbelievable!
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