Leave a Review Kitsap Credit Union
“Secure chat” is not a chat
The mobile app could use some tweeks. The “secure chat” from within the app is cumbersome, requiring you to enter info that should auto-populate, given you are theoretically already securely logged in. Once you complete the message, the window closes and does not initiate a real-time chat.CGoodwinner
I would switch banks if I could because of this app.
I don’t know which I hate more, the fact I can’t just make a simple payment on the website or how much of a pain this app is to navigate. The app makes it so that I can’t just make a payment with a credit card, I have to attach my bank account or set up a bank account with KCU. I don’t understand, don’t you want my money? Why are you making it so hard to make payments on my loan?Show lessAhhhhhh1209
Works v well
Pretty much has allways worked really well, it’s simple and I appreciate that it doesn’t update and change all the time like some apps.farmboss21
iPhone 14 And Kitsap Credit Union app
Since I’ve got the new iPhone 14 the Kitsap Credit Union app is not working on this phone and I’m like another reviewer. I don’t think it’s the phone I think it’s the Kitsap Credit Union app so maybe the web developers need to look at the new phones with the 5G that for some unknown reason is not working on. These phones are usually balance transfer money between account through my phone now I can’t do it especially when I’m on the road so it is an inconvenience.
Please fix this app. It worked beautifully on my SE phone.Show lessMaggsJames
Errors
Always and error when I try to log inCocjen
Does not work with iPhone 13?!??
You gotta be kidding me?KenTankerous
Very happy and satisfied
Love this bank so much , staff are so professional and nice , there’s always a smile soon you get in to the branch , thank you so much for the kindness looking forward to stop by soon, very happy and satisfied, I truly recommend itrea nena
Frustrated
I loved and use my KCU app all of the time. So since the last update I am no longer able to use the check deposit feature. What happened? Every time I try to use this when I go to take the actual pictures of my check the camera burrs out the shot. So now I have to physically take my checks to the bank for deposit. This ruins the mobile banking experience as this is not convenient. I want to go back to being able to use this feature on my app and return to my five star rating.Show lessTaylorsmom5
Bug Report - Check Deposit Rotation
Purpose of this review is to report on the bug of frozen on the check deposit due to an issue with the screen rotation and unable to proceed with the process.Dave Birds
It won’t let me deposit checks
It keeps saying to “rotate screen” to take a photo of my check. It took me juggling my phone around for about 30 seconds to get one photo. I give up! I hope this bug can get fixed soon.exasperatedstylist
