Requesting Card
The app is fine for the most part. But for years now there hasn’t been an option to request a new or replace card (debit or credit) I haven’t had a card for a few years because I just do not have time to go into a bank and talk to someone, nor have the patience to talk to an automated system. Being able to request a new card that has expired would be great. Also being able to receive zelle would be the best thing ever
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BSCU is my only bank
I do all types of transactions with BSCU. Bought my home, several car loans, Home equity loans, credit cards, last they have my Checking and savings account. One stop shopping. I’ve been a member for over 40 years. I’ve never needed another Financial Institution, that’s why I gave a 5 star rating…⭐️⭐️⭐️⭐️⭐️
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Best bank we’ve ever had
We’ve been with BrightStar for some 12 years now when we worked for the State of Florida, but when we retired and moved to North Carolina we kept this great bank. The customer service and all their personnel are fabulous and they treat you like family. They are unparalleled in service, convenience and efficiency. We highly recommend this great institution.
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Requesting Card
The app is fine for the most part. But for years now there hasn’t been an option to request a new or replace card (debit or credit) I haven’t had a card for a few years because I just do not have time to go into a bank and talk to someone, nor have the patience to talk to an automated system. Being able to request a new card that has expired would be great. Also being able to receive zelle would be the best thing ever
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Bright star app
This app would be better if it had some up grades like Allowing you to Zelle and having a credit resource that allows to see you usage and creates payment plans to help you boost your credit score and awareness. This is a credit union, You guys should give daily credit and money management tips. This app is plan and out dated like the branches. You can’t even make a credit card payment without leaving the site. Haven’t seen any changes sense I started banking with this bank 15 years ago! It needs to be more user friendly!
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Best bank we’ve ever had
We’ve been with BrightStar for some 12 years now when we worked for the State of Florida, but when we retired and moved to North Carolina we kept this great bank. The customer service and all their personnel are fabulous and they treat you like family. They are unparalleled in service, convenience and efficiency. We highly recommend this great institution.
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All my banking needs
I can deposit my checks, transfer to other members, transfer from checking to savings, and vice versa with ease. Also, paying and checking my credit card is done with a couple of taps.
The bank has changed
This bank used to be good, now with all the changes their online banking is very confusing, the direct deposits are on hold extra days, I have to wait too long for a customer service rep to come on the phone. I have tried to refinance my car with them twice and I have been denied with 3 years of payment without being late. I don’t feel valuable as a customer
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Bright star app
This app would be better if it had some up grades like Allowing you to Zelle and having a credit resource that allows to see you usage and creates payment plans to help you boost your credit score and awareness. Denna this is a credit union. You guys should give daily credit and money management tips.
This app is plan and out dated. You can’t even make a credit card payment without leaving the site. Haven’t seen any changes sense I started banking with this bank 15 years ago!
This app is plan and out dated. You can’t even make a credit card payment without leaving the site. Haven’t seen any changes sense I started banking with this bank 15 years ago!
Show less
Best bank we’ve ever had
We’ve been with BrightStar for some 12 years now when we worked for the State of Florida, but when we retired and moved to North Carolina we kept this great bank. The customer service and all their personnel are fabulous and they treat you like family. They are unparalleled in service, convenience and efficiency. We highly recommend this great institution.
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