Very Easy To Navigate and Get Bills Paid
I have been a member of BSCU for years now and I appreciate the app for online banking and being able to see my accounts quickly. The ease of being able to transfer finances between accounts like my checking to my car loan is very convenient.
Extremely Easy App
BrightStar app is super easy to have, nowadays there’s apps for everything. I just feel like it’s just easier on my end, to get everything done on the app and no complaint.
Needs improvement
Pros: The Basic function of checking balance or filtering thru transactions is good. It’s Helpful to find branch locations that BCSU affiliates with in different cities.
Cons: The mobile deposit process is annoying and requires multiple picture capture attempts to get one check submitted for deposit and the feature of doing a “quick view” of the account balance literally never works so it should just be removed.
Cons: The mobile deposit process is annoying and requires multiple picture capture attempts to get one check submitted for deposit and the feature of doing a “quick view” of the account balance literally never works so it should just be removed.
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All my banking needs
I can deposit my checks, transfer to other members, transfer from checking to savings, and vice versa with ease.
Also, paying and checking my credit card is done with a couple of taps.
Also, paying and checking my credit card is done with a couple of taps.
Excellent Banking App - BSCU
The BSCU app is very functional and intuitive to transact business. Almost all good - great service. My only criticism would be regarding the optics used to deposit checks. Acceptance rate could be a little better. 2x I had to go to bank in person, because the deposit would not work online. Very minor matter.
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Best Bank
I have been with BrightStar for over 10 years and throughout the years i have nothing to complain about. I especially LOVE how they protect me and my money, if the system notices something unfamiliar they will not allow that payment to go through. Thank you so much BrightStar for the wonderful service i’ve received through the years🙋🏾♀️
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Best bank we’ve ever had
We’ve been with BrightStar for some 12 years now when we worked for the State of Florida, but when we retired and moved to North Carolina we kept this great bank. The customer service and all their personnel are fabulous and they treat you like family. They are unparalleled in service, convenience and efficiency. We highly recommend this great institution.
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User Friendly
I am able to do all my transactions through the App. Whether it’s paying bills, check balances, transfer funds or travel memo… it’s all readily available.
Has it’s uses
I wish it actually sent you balance notifications like what you actually have in your account instead I have to go in every time just to check. It's a bit inconvenient. I’ve even set it to notify me of the balance and it just tells me that it’s met the criteria but not the actual balance. Makes keeping track of your finances that much more tedious. I don’t put all the blame on the app but rather BrightStar itself. I like being able to see my account faster instead of using a browser but I have to type my password in every time and I have to do things manually it’s kind of annoying.
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Alerts
It would be very helpful if you could send message alerts using customer phone number’s to what their daily balance is. Also send an alert when their debit card has been used and where with new balance. This way we can keep on top of our account better. Other companies like Netspend do this. It’s so helpful. Also, how do I print out my account info? You don’t have a place to push print.
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