Leave a Review OneUnited Bank Mobile Banking
Much better experience
I’m shocked that I cannot give a positive review of One United Bank since I used to experience bad customer service and a horrible phone system. Now, much better customer service that gives you the correct answer and a phone system is having you talk to the right staff not wrong customer support team or wrong department. I hope One United Bank stay customer friendly with right information and keep the new good phone system.Show lessScouting777
Developer Response
Thank you for your feedback. We regret that you are not satisfied with our automated system. Please call us at 877-663-8648 Monday through Friday from 9 AM to 8 PM ET to discuss your account. You can also visit our Contact Us page on our website for assistance. We look forward to serving you.Not the best Banking Experiences
I have been a OneUnited Bank customer for about 4 years and rate them one stars. Their customer service reps the 800 number, is horrible bad communication between them. I noticed many are not educated about their products and banking policies like fees. I have been told wrong information many times with a bunch of apologies. They need a better automatic machine with their 800 number. It starts by asking if you are calling about a personal or business account. I pick personal, and then it goes into how to open an account, asking you if that’s all you need. They don’t assist customers with ordering checks unless you open your account at a branch, not online. They keep saying banks are not using paper checks anymore. I called to dispute a transaction; they transferred me around to seven different people who kept forwarding me around, and some promised to stay on the line with me but never did, so it was a headache. The customer service reps are very friendly but have a history of giving out wrong banking information. They put longer holds on deposits then other banks. It’s better to make deposits by a branch rather than the app.Show lessDeveloper Response
Thank you for your feedback. We regret that you are not satisfied with our automated system. Please call us at 877-663-8648 Monday through Friday from 9 AM to 8 PM ET to discuss your account. You can also visit our Contact Us page on our website for assistance. We look forward to serving you.App doesn’t work in some countries
Traveling in Brazil and trying to access my account and the app isn’t accessible. Contacted OneUnited vía FB messenger bc you can’t just email them (seriously!) to learn when they’re updating their app only to learn it DOESN’T WORK AT ALL in some countries. Love to support BankBlack but get it together. People need to be able to access their accounts especially while traveling and shouldn’t need to carry around a computer to do soShow lessS Eliza1