Much better experience
I’m shocked that I cannot give a positive review of One United Bank since I used to experience bad customer service and a horrible phone system. Now, much better customer service that gives you the correct answer and a phone system is having you talk to the right staff not wrong customer support team or wrong department. I hope One United Bank stay customer friendly with right information and keep the new good phone system.
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Response from developer
Thank you for your feedback. We regret that you are not satisfied with our automated system. Please call us at 877-663-8648 Monday through Friday from 9 AM to 8 PM ET to discuss your account. You can also visit our Contact Us page on our website for assistance. We look forward to serving you.
Not the best Banking Experiences
I have been a OneUnited Bank customer for about 4 years and rate them one stars. Their customer service reps the 800 number, is horrible bad communication between them. I noticed many are not educated about their products and banking policies like fees. I have been told wrong information many times with a bunch of apologies. They need a better automatic machine with their 800 number. It starts by asking if you are calling about a personal or business account. I pick personal, and then it goes into how to open an account, asking you if that’s all you need. They don’t assist customers with ordering checks unless you open your account at a branch, not online. They keep saying banks are not using paper checks anymore. I called to dispute a transaction; they transferred me around to seven different people who kept forwarding me around, and some promised to stay on the line with me but never did, so it was a headache. The customer service reps are very friendly but have a history of giving out wrong banking information. They put longer holds on deposits then other banks. It’s better to make deposits by a branch rather than the app.
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Response from developer
Thank you for your feedback. We regret that you are not satisfied with our automated system. Please call us at 877-663-8648 Monday through Friday from 9 AM to 8 PM ET to discuss your account. You can also visit our Contact Us page on our website for assistance. We look forward to serving you.
App doesn’t work in some countries
Traveling in Brazil and trying to access my account and the app isn’t accessible. Contacted OneUnited vía FB messenger bc you can’t just email them (seriously!) to learn when they’re updating their app only to learn it DOESN’T WORK AT ALL in some countries. Love to support BankBlack but get it together. People need to be able to access their accounts especially while traveling and shouldn’t need to carry around a computer to do so
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Poor Customer Service
I opened this account because it’s black owned! I deposited a check ($50 Christmas present) and I never received notice that it didn’t go through because I didn’t add For deposit only at OneUnited Bank! I figured that out by checking the status everyday for about a week! I then re-deposited the checks after adding the necessary information! I also contacted customer service and was told they couldn’t tell me anything! I checked the status of the check re-deposit and it informed me I ability to deposit checks from the mobile app was blocked! I’ve had no problem with my direct deposit! I called customer service and was told a case was being opened and I’ve heard nothing and seen nothing about my check! This is ridiculous and extremely poor service! I attempted to close the account and was told I have to call! I’m so disappointed in this bank and truly expected more from the bank! Don’t waste your time banking with this bank! I now can’t deposit the check in another bank or take it to me mother’s (Christmas gift from her) bank and cash it because I don’t know what happened to it with this bank! Shame on OneUnited Bank! I can’t be the changed I want to see when the bank is giving such poor service!!!
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Response from developer
Thank you for this feedback. It appears from your comments that you had to contact us multiple times and still your issues were not resolved. We regret that you had this unsatisfactory experience with us. We are reviewing your experience to see how we can address your needs. Please call us at 877-663-8648 Monday through Friday from 9 AM to 8 PM ET to discuss your account. You can also visit our Contact Us page for assistance. Thanks again for your valuable feedback. We look forward to serving you.
App could use some work
Unfortunately, the app itself seems to freeze on me so maybe needs an update to work out the kinks. Otherwise, they sent me the wrong card design.. it looks good but not at all what I asked for but whatever.
Disappointing
I opened this account up a year or so ago with the website because I wanted to bank black and didn't think big corporations needed anymore of my money. Transferred money once or twice, became super frustrated with this app, and basically left the account alone for a year. I logged in today only to see $15 left in my account when I previously had at least $100, looks like they took $5 out every month for fun. I called and wow, roboticr customer service that really couldn't care less. Hopefully they enjoy my money, guess I'll go back to the big corps, very sad.
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Nice and simple app
I absolutely love that I can click details and it shows my account and routing number. This is the most efficient bank app I’ve ever used. With other big banks, you have to go searching, high and low for just the account and routing number. I have to say this is very intuitive app. Great job designing the app!
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OneUnited Mobile App
This app has the potential to be better. For starters, when you click on a feature on the app it takes minutes before there’s a connection. Some of the features are duplicates. There’s no notification for debit card purchases. The stores in which you receive cash back needs to be updated. Over 90% of OneUnited account holders are black. Black people are more incline to shop at urban stores. Customer service is not available on weekends and there’s no feature to lock or unlock your card. The app needs to be better designed. For the younger generation it needs to be user friendly. There’s more to say but I stop here for now.
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Response from developer
Thank You for the review regarding your experience with OneUnited Bank! We appreciate all feedback to identify ways to improve.
Terrible Bank With Terrible Overdraft Practices
I would run as far away as possible from this Bank! They claim you will get you check two days earlier but it will only show “pending” in your account and released on the same day you would get paid! False advertising at its best! They also are terrible with overdraft practices. I switched banks and had a bill try to post to this account and they did not allow the overdraft but still charged my account a ridiculous amount. They will approve small amounts $5, $10 ect. And charge $30 a charge no matter if it goes through or not!
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Love the idea of the bank and improvements but..
Good bank with developer issues: who’s idea was it to implement a badge notification for news items? Who’s idea was it for the news item to open in the main browser instead of in app? What about the items you’ve read but still show unread? Please fix the bugs. I have none of these issues with other banks. 1. App icon shows 6 unread notifications- news- please remove the news as a notification item. Especially when it hasn’t updated much since 2021. After clicking on said news it still comes back to 6 unread again leading you to think their was a transaction or something. 2. Occasional login issues with FACE ID 3. No Zelle support 4. Systems tend to go down during the weekend 5. Lack of app updates, only 3 updates this year? Really? 6. Bugs don’t get escalated 7. Mobile website has issues. 7. Can’t easily lock your card. 8. I
On the plus side- great bank, customer service, accounts and good future possibilities.
On the plus side- great bank, customer service, accounts and good future possibilities.
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Response from developer
Thank You for the review regarding your customer experience with OneUnited Bank! We appreciate all feedback to identify ways to improve.
