I love this app
I love this app Because it does everything except deposit cash but it keeps me from going to ATM machines and allows me to use all of my Apple Pay‘s at the register
Still progress to be made
Alway room for improvement
Great Banking
I like banking with BSCU. It’s convenient to my home and the staff is super friendly. I like the app but the online check deposit does not work properly, that’s why I gave 4 stars. It will let you take pictures but won’t deposit the check…very frustrating. Other than that, great banking.
Works but….
My only real complaint is the ability to deposit checks from the app. It has to be perfect and takes way too many times for it to accept the pictures taken. My other bank never had this many takes to deposit a check. It is very frustrating.
Everything in the palm of my hand
I’m loving the app and the fact I can nickname my different accounts is super helpful!! Everything that I need is literally in the palm of my hand in the app.
Mobile Deposits
Overall the app works great but I have been unable to do mobile deposits for months. Continuously getting an error that it’s not signed or marked for mobile deposit. This issue has been reported with no success. There are not very many BSCU Branches or shared credit unions available in my area so without this feature, I am forced to deposit money into a different bank account which delays my financial goals and restricts my use of funds.
Show less
Requesting Card
The app is fine for the most part. But for years now there hasn’t been an option to request a new or replace card (debit or credit) I haven’t had a card for a few years because I just do not have time to go into a bank and talk to someone, nor have the patience to talk to an automated system. Being able to request a new card that has expired would be great
Show less
Excellence
I am greatly impressed aboutGreat services you offer to your customers.I love these corporation and highly recommend to everyone your bank and services, thank you for being there for us!!
New App
Ever since you got the new mobile banking app it has been fantastic. It easy to send money to family and pay my bills. Thankful for the upgrade.
App Doesn’t Show Correct Funds Availability
This app has lots of problems and will cause overdrafts if you aren’t careful. It shows pending charges but only some of those charges are deducted from your available cash balance- so you have to add all those charges manually and find your correct ledger balance— finding that isn’t easy because it also shows charges out of order at times. For mobile deposits, they only show 2 statuses- submitted and accepted- there is no indicator that a deposit is rejected and there is no indication that an accepted deposit is on hold. I don’t recommend using that feature. I love the people at the branches, but this is the worst banking app I’ve ever used.
Show less
