Leave a Review New Look Fashion Online
Love new look hate the app!
It’s crazy how one of the biggest high street names has such a poor mobile platform. The most frustrating thing for me is if you scroll through your saved items too quickly, they all get muddled and the pictures jump around and lag behind showing the price of the item above but the picture of a different item. It’s absolute madness that I have to scroll super slowly to stop this happening. ASOS, boohoo, none of their apps have this issue. It’s clear that so many customers have problems with this app and have done for months. Sort it out !Show lesssparkle.....
Developer Response
Hey there, sorry to hear you're having issues with the app. Please reinstall the app to make sure you have the latest version. If you're still having problems after reinstalling, please contact our friendly Customer Care team here http://www.newlook.com/uk/help/contact-us.Annoyed.
This app never loads anything. Like two things load then you can’t see anything else. Fix it. It’s the slowest app I’ve ever used.__Nichole__
Frustrating fault
I often shop with new look, and much prefer online shopping to being battered around visiting town to go in store. Another perk to being able to shop online or via an app is that I’m quite indecisive, so being able to save items and come back to them is perfect, especially when I’m piecing together an outfit for an event a little while ahead. However over the past few months, whenever I open my app I’m met with a message that says there has been a bug and my saved items have been lost. It’s so frustrating and has meant I’ve not bought much recently. I understand I can look through the site and save it again, but it’s a a waste of time when I know it won’t be there again in a few days time. I really hope this bug is fixed soon as it has been going on for months.Show lessJet-225
Developer Response
Hey there, sorry to hear you're having issues with the app. Please reinstall the app to make sure you have the latest version. If you're still having problems after reinstalling, please contact our friendly Customer Care team here http://www.newlook.com/uk/help/contact-us.LOVE IT 🥰😍
The clothes are such good prices and are good quality. Got everything I ordered! Definitely will be shopping again x🆈🅾🆄 🅺🅽🅾🆆 🅸🆃
Disappointed
I love new look and I love shopping there but I want to order some online things and it won’t add to my basket. I want to be able to order some clothes with no trouble but every time I go and put it in my basket it says try again later. I’ve been trying for a few days now and it still isn’t letting me. I hope you can fix this because I love shopping at new Look.Show lessEAT.007
Developer Response
Thank you for your feedback. We're sorry you're having some issues with our app. We're currently working on the adding items to your basket issue however for now we would recommend to log-in (or register) to the app in order to successfully add items to your basket. If you need any further help, please contact our friendly Customer Care team here http://www.newlook.com/uk/help/contact-us.Everything!!!🥳🥳🥳
I love to shop at new look because it has loads of great clothes. It is my favourite shop and I would definitely recommend it. The only downfall that I have come across is once I am off the app and come back later it says that there is this bug that comes and eats with my saved items. This can be annoying because I sometimes have 50 things saved. Hopefully this can be fixed soon. 🤪🤩🥳Show lessEm's😘
Developer Response
Thanks for your feedback - we’re sorry you’re experiencing technical issues with the app. We are aware of this particular issue and are working really hard behind the scenes to get a fix in place as soon as possible, so please do bear with us and keep your eyes peeled! :)Rubbish
Honestly if I could give this app a zero I would. This is literally my first review on the App Store and it’s because it’s so terrible! From day dot when I downloaded this app over 12 months ago it’s been rubbish. Whenever there is a sale there is always things that are out of stock showing, why? It’s like hanging a piece of meat in front of a lion and then eating it. Also it used to filter different sizes when I’d selected my size. So after that I stopped using it. Now I’m looking to go away and thought I’d give it ago again last night, how wrong I was! Can’t even add anything into my basket and it’s still throwing you back to the top of the page when you select something and come back out. Honestly I don’t shop much in new look anymore but this just makes me stick to primark more. Sorry.Show lessJesswxx
Developer Response
Thank you for your feedback. We're sorry you're having some issues with our app. We're currently working on the adding items to your basket issue however for now we would recommend to log-in (or register) to the app in order to successfully add items to your basket. If you need any further help, please contact our friendly Customer Care team here http://www.newlook.com/uk/help/contact-us.Terrible app
This has been said before but when adding things to your basket, the landing page takes you back to the top of your search results which is incredibly frustrating. Each time I’ve updated the app, this still happens.
The same with not actually being able to add anything to my basket!! How do you expect a sale through the app if every single time I add something to the basket, I get the error message: we couldn’t add this to your bag, please try again. Every single item, with every single update.
It’s like the developers are only concerned about this new camera search feature or adding new products than actually producing omni channel sales.Show lessTravel.Further.
Developer Response
Thank you for your feedback. We're sorry you're having some issues with our app. We're currently working on the adding items to your basket issue however for now we would recommend to log-in (or register) to the app in order to successfully add items to your basket. If you need any further help, please contact our friendly Customer Care team here http://www.newlook.com/uk/help/contact-us.Good stock but poor movement around app
Love the stock availability but find it really really unbelievably frustrating that when you leave the main product screen to look at an item in detail/check available sizes or to check your basket, when you go back to your search, it takes you right back to the top of the page rather than where you left off and even jumbles all the items up!!! Spend ages checking what products I have and haven’t already seen before I get completely frustrated and decide not to bother buy anything at all! Please address this - you have great product selection and pictures otherwise!!Show lessNew to Barclaycard
Developer Response
Thank you for your feedback. We're sorry you are having issues the app. Please make sure you have the updated version of the app as we have been doing lots behind the scenes to make improvements. If you need any further help, please contact our friendly Customer Care team here http://www.newlook.com/uk/help/contact-us.Nice but a few complaints
I love the look of the app and it’s easy to navigate. My issue is that it’s very annoying when I’m trying to shop a look, select a product to view and then when I go back to the list of products, it takes me back up to the very top. Please fix this because it often frustrates me to the point where I give up on shopping altogether. Also, please allow us to change the currency.Show lessLexy M.
