Leave a Review Carly
Very poor and misleading
I purchased the full version of the Carly app after testing with the free version as they suggested . I changed the battery In my 06 series 5 Bmw from a 110 Ah lead acid to a 92Ah agm battery the change was supposed to be easy according to Carly. However when I tried to register the new battery Carly crashed . I tried a couple of times and it did the same thing . I contacted Carly and they told me they new of the issue crashing yet they still sold me the app with no mention anywhere of the issue on the free version . They said they have an update for the problem . I don’t know how a lot of comments on here say their tech support is amazing , it’s not . I can’t get a date from them for the update even though I’ve tried a couple of times I just get the same generic response all the time . I have asked for a refund as they are promoting an app for a considerable price that they know does not function as described . Very disappointed in the app, tech support and generally everything with Carly . How can you charge someone almost $60 for an app and then have to buy the adaptor for a further $80 and you know your product doesn’t work ? Carly you should be ashamed of yourself and apple for allowing an expensive app that doesn’t do what it should be sold .Show lesslkcjjckl
Developer Response
Please update the app. We have solved this problem with the Crash. Sorry for the circumstances. Sorry that you now have not a good opinion about Carly. We are really sorry, but we have fixed the problem!Worth the lifetime subscription
I’ve been using Carly for many years now and seen them evolve. I’m very protective about my BMW. I’ve been very happy with the stability of the product. The devs are responsive and quality conscious.
Initially I would tinker around with the settings, tweaking it and customizing it.
Recent my car overheat and went into limo mode while driving in the mountains suddenly. I had the adapter, plugged it in and fired up the app. Within a minute it diagnosed the codes and captured something called sub freeze frames which are specific to BMW and told me what the exact problem was - a failed water pump. It told me exactly when it failed and how long I had been driving without a water pump (less than a mile thankfully). That helped me determine the next steps, I made a few phone calls to get some quotes on installing a new water pump and I had the car towed to the appropriate workshop and I knew exactly what’s needed to be done and I had the best price for the job upfront. No haggling or surprises.
That was the neat part, knowing exactly what was wrong at the right time. I knew I could wait for a few minutes for the engine to cool down and then start the car and move it off the road into the shoulder and I knew that I couldn’t drive it more than a minute. Okay peace of mind knowing exactly what was wrong.
Totally worth the lifetime subscription.
Plus the new digital garage feature is very coolShow lessPlatinumMedallion
Good Customer Support
I’ve been using this app for a long time now and it does what it claims to do well. I don’t understand the negative reviews for the change to an annual subscription model. Existing customers continued under the original terms they bought into. New customers know what they are signing up for so it’s entirely their choice to decide if it’s worth it. I think it’s a great app and the customer support proved very good when my Carly Bluetooth adapter stopped working after an update, it was replaced quickly.Show lessmgd098
Awesome app & support
At first I was upset with the app due to its price. I ran into a couple of issues coding my 2014 BMW F10 and would just leave it at that. Once I had enough time to sit down and play with the coding, I kept receiving the same errors. I ended up sending an email to the support team and to my surprise someone replied with a solution within an hour. WOW!! Talk about great customer service, the tech instructed me on how to update the obd2 and all the coding options worked as expected. I love this product, it’s worth every penny. Keep up the great work.Show lessOmar11120811
Great app
It’s a good app. I managed to see what I needed to fix. The only downside is that it’s $89 annual subscription. It should be a once off fee.Gavinsheila
Great app!
Great experience with Carly for BMW. Gives ability to unlock numerous features that are not accessible with the stock configuration. Had issues with getting the adapter to communicate with my car at first. Reached out to Carly support and Robert was very helpful and offered to send me a new adapter. It turned out that the adapter worked just fine. It was my car that was the issue. I resolved the issue by disconnecting my car battery for 5-10 minutes. After doing this, Carly worked flawlessly. If Carly has issues connecting to the car, try disconnecting/reconnecting the battery. Of note, I also connected a basic OBDII diagnostic tool to my car before disconnecting the battery and it was having a hard time reading the car as well. So, the car was definitely the problem, not Carly. Highly recommend!Show lessBrotriX86
Yearly subscription with new version
Watch out, if you paid for the old version like I did, now they want you to upgrade to the new version so you can pay AGAIN, a yearly subscription ....no thanks. People are not dumb, you can tell the 5 star reviews trying to explain why you should pay for the subscription are posted by the developers. For those of you with old version, do not upgrade, stay and use the old version, do not update the app no matter what, otherwise the update will render your old version useless, and you will see the “present box” and be forced to use the new versionShow lessMonkeyhead0305
Great customer service
I also had same issue with being asked to purchase full version a 2nd time, however after an email to help desk I received these instructions and now previous purchase has been successfully migrated and back to full working order again 👍🏼
1. Download Carly for BMW Pro (Old Version) from the Apple App Store
2. Start Carly for BMW Pro (Old Version) once
3. As soon as the Cockpit loads, a popup is shown for the free of charge migration
4. Press 'Upgrade now!'
5. You will be redirected to the App Store page of Carly for BMW (New Version)
6. Download this app free of charge
7. Start Carly for BMW (New Version)
8. As soon as the Cockpit loads, a popup is shown for the free upgrade
9. Press 'Upgrade now!' once more'
10. After successful activation you can remove Carly for BMW Pro (Old Version) from your device
Excellent app with almost limitless functions backed up with speedy and very helpful Carly TeamShow lessShammy80
Maybe still worth it
I am adding to my original review which is at the end of this new write up. I have recently been surprised by the makers of the carly app by then sending a massage on the old version of the app offering a free upgrade to the new version of the app with all features unlocked. I have not yet check all the features to make sure they are unlocked for use but i am sure they will be. I will say this app is very handy and with this new development where you may not have to pay every year to use it then i would recommend you get it if you have a bmw. As long as you do not need a yearly subscription and it is a one time payment i say get it other wise read my previous review below.
This company is getting greedier by the minute read my review on the old version of this app. This new version nothing seems to be changed except now they want to to get a subscription of 59 dollars and some change and pay that every year just to diagnose your car or to use your device you bought that also cost 85 to 99 dollars and yes it is also from them. So in other word buy the hardware then pay them 59 dollars a year to be able to use it we need to boycott all purchases until they agree not to be so greedyShow lesssantiagohl
So worth it
I know a lot of hooplah has been made about the subscription fee, but honestly it's worth it for what the app allows. For me specifically, I have an R61 Paceman S All 4 Mini. One of the biggest pet peeves for me in the car came down to the gong and alert sounds the MINI makes, constantly interrupting my music in car with nagging reminders. In my case I changed my lights to LEDs and due to their low power consumption the car would notify of bulbs being out that weren't. I'd get at least 5-10 audible canbus errors on average as I drove and the Carly app allowed me to disable the system nag. As well as this, I shut off the seatbelt alert and set my car to auto lock as soon as the ignition went on. Additional touches include setting mirrors to autofold and window control from the fob; lows and fog lights coming on with unlock instead of just the parking lights. Well worth the price in comparison to the cost of an aftermarket audio system (which would remove the mini alerts completely) or purchasing an expensive set of *maybe* canbus free LEDs, on top of the other capabalities. Hoping for future coding to completely disable speed sensitive audio in the car but for now I'm cool with finally being able to drive without my car incessantly nagging me lol this thing is awesome I can't say it enough! Must buy for MINI owners fed up with their car's uppity shenanigans.Show lessMal Calipha
