Leave a Review Carly
Do not buy if using wifi scanner!!!!
At one point in time, this was one of the best and trouble free programs for scanning and coding bmws. Unfortunately they have progressively made the payment model more expensive, which is bad enough but now the app simply won’t work with my Carley wifi scanner.
This is because after you scan the car for error codes it just sits at 100% and pops up with an error message saying it can’t connect to the smart mechanic. This is because when using a wifi adapter, it has no way to connect to the internet, and therefore can’t complete the scan. The smart mechanic seems like a good feature except they made it required to be connected to internet which is impossible with a wifi obd2 connector.
It’s truley unfortunate as this was the best bmw scanner at one point in time, simply a waste of $170 dollars after taxShow lessFrankthegreek
Developer Response
Hi, We appreciate your valuable feedback. Carly Support is always here for you. Have you ever contacted our Support Team? If so, you can update your existing ticket here or contact us via the following link. https://support.mycarly.com/hc/en-us/requests/new?ticket_form_id=360000444960 Thank you for your understanding.Useless and essentially a scam
I’m sure that this ‘tool’ is good for some people but the fact u have to pay the YEARLY subscription to even do a simple task such as clear codes??? Even a £5 OBD scanner does that for most vehicles. And this is £70 for the scanner and then a further yearly subscription depending on if u choose ure own model car or all models. All u can do without a subscription is scan and list codes, everything is hidden behind a paywall. Really terrible practice from Carly. At least allow the most basic function of an obd2 scanner to clear codes. Furthermore I have several friends whose faults didn’t show up in Carly. So avoid this scanner. Seems it can’t reach all the control units. A shame really.Show lessFayaiz
Developer Response
We apologize for any inconvenience. Could you please provide us with more details regarding the problems you are facing? Please click the link below to fill out the support form. Our technical support team will respond as soon as possible. https://support.mycarly.com/hc/en-us/articles/13389453138194-What-should-I-do-if-I-have-technical-issues- Thank you for your understanding.Scam stay away
This website never mentions that there is yearly subscription. I called Visa and put a stop payment to this scam. I sent them screenshots of the website where it never mentions a subscription.bole1978
Developer Response
Thank you very much for your feedback. We apologize if our annual license was not clear to you, but it is stated on our Plans & Pricing page, and details are outlined in our terms and conditions, which are available for review before and after purchase. To cancel your annual license, you can easily contact us through our website or the App Store. However I will check all of your tickets, and see if we provided any inaccurate information. Can you please leave your ticket number here? If you have not contacted our support, please open a ticket here. https://support.mycarly.com/hc/en-us/requests/new?ticket_form_id=360000444960 We are looking forward to hearing from you.Scanner breaks
This is the second scanner that stopped working. The first time i had to prove i purchased it with the original receipt and pictures of the scanner hooked to my car. Now you cant even navigate to a contact page to get the 100% gaurantee replacement.. i used to like this app when i bought it but when i cancelled the subscription and they found my paypal and charged me on some websure site i knew they were trouble.. so since November of 23 they charged me for a subscription that i cant use and cant get a new scanner to use it if i wanted to.. so with this being said i now will re write this every month. That this keeps happening .. either refund my money or send me a scanner to use this subscription. Which only works on bmw so getting the all cars upgrade is a waste it dont work ..Show lesssupeasy
Developer Response
Hi, Thank you for your feedback. Please open a ticket where you can share more details on the problem with us. https://support.mycarly.com/hc/en-us/requests/new?ticket_form_id=360000444960 We can then work on finding a solution for you. Thank you so much in advance."Subscription Costs Too Much
The app itself is good, and there are plenty of fun little tweaks you can make to your car. However, let’s be real—most of us won’t need to use an OBD scanner more than 2-3 times a year to read a fault. I paid a lot of money to have access to all car brands, smart mechanic features, and so on. A fault has actually appeared on my car; however, a year has passed, and the scanner is completely useless to me unless I pay for the yearly subscription again. For over £100, I would rather go and buy a wired scanner for a fraction of the price. I don’t think it’s fair to charge a subscription to read a fault when all other scanners do this for free.Show less👺 Anonymous 👺
Developer Response
Hello, Thanks for the feedback. I understand that you may feel Carly is expensive. However, it's important to note that we offer a yearly license, so the customer can access to a variety of features for the different brands. This pricing model allows us to continuously improve Carly's features and provide valuable products to our customers. The ongoing development and enhancement of our services require resources and investment. We hope this explanation helps.Charged me for another package and wont refund !
I hold the ‘all brands’. Logged onto my account to scan a FORD. It said i didn't have the correct package?! promoted me to pay £60 which i did. I have asked for a refund as i already had the ‘all brands package’??. They have only offered a 50% refund which i do not agree with. Taken my money for something i do not need. I find the support system poor.
Also didnt work on my ALFA ROMEO! (Refunded 25%)
Its a shame as i have been loyal customer for a long time now and would have recommended them before but feel cheated out of money and its the principle that i do not need an individual ‘FORD’ package when i have the all brands and will not rectify the issue!Show lessVirgin video/music maker
Developer Response
Hi, Thank you for your feedback. I will check all of your tickets, and see if we provided any inaccurate information. Can you please leave your ticket number here? I appreciate your understanding.Too Expensive and Didnt fix LED angel eye conversion
Not worth it-Subscription based model and it didn’t do the one thing I bought it for, clearing the codes for the LED Angel eyes conversion. The live data values are not accurate, and the time it takes to read the codes and then clear the codes is extremely slow, roughy 10 mins each function. Carly had me work with their developers to fix the issues but it didn’t fix the live values discrepancies or the LED conversion errors.
There are better solutions out in the App Store that are not subscription based, that fixed the angel eyes, reads and clears the codes in 1-2 mins, and have additional features like coding the battery and controlling the exhaust flap for example, and is less expensive
My car- BMW 750 F02Show less750Li F02
Developer Response
Hello, we are sad to hear that you are unsatisfied with Carly and that our explanations about our products were not understandable to you. I will share your opinion with my colleagues and we will use it to improve our service. Thank you for your understanding.Useless.
I have a Carly device less than a year old and paid for full access. The device interacts properly with my BMW but will not do anything with the Mitsubishi or Toyota which are newer cars. No help from the developer despite multiple requests. Would never pay again. And Tony even try to return it or get a refund. They won’t respond.Show lesstedse21
Developer Response
We appreciate your feedback. We support different features depending on the car model and build year. If the desired functions you are looking for are not listed on our website, unfortunately, customers can not use them. For the available features, please take a look at our website: https://support.mycarly.com/hc/en-us/articles/360011226299-What-features-does-Carly-support-for-my-car- If you are unable to use the listed features, please contact our Support Team: https://support.mycarly.com/hc/en-us/requests/new. Thank you.Slow and Poor customer service
Product and features are strong. Think subscription and pricing are confusing and deceptive. Should offer lifetime license. Very slow and poor customer service. Told in December 2022 that BMW full license had been renewed until November 2023. App worked fine beginning of January, then next time opened and did car scan showed full license as locked. Now been simply trying to get customer service to unlock my full license subscription for several days. This shouldn't be this much trouble!
Application no longer clears fault codes previous able to clear. Too expensive for value derived.
Requested refund and 3 days later no response.Show lessBobcat_Mark
Developer Response
Hi, Thank you for your feedback. I will check all of your tickets, and see if we provided any inaccurate information. Can you please leave your ticket number here? I appreciate your understanding.It’s a mixed bag
We have a number of cars thanks to kids on p-plates. Carly works very on our BMW E90. It provides limited diagnosis and coding on our BMW G20, even less on our Range Rover Sport L320. We also have a 2002 Volvo C70 T5. And whilst it connects to the car, it can’t read anything of any use. 3/5. I am in indifferent but did expect more based on the advertising.
Let me add this. As soon as you lean in with support, they come back to you with this message “ I would like to point out that insults, a disrespectful tone of voice or any sort of improper behaviour towards Carly’s employees or the company in general will lead to the support access suspension. Consequently, you won’t be able to receive Carly support anymore.”
Avoid these idiots at all costs.Show lessMark S Lohr
Developer Response
Hello, we are sad to know that you are unsatisfied with Carly and that our explanations about our products were not understandable to you. I will share your valuable opinions with my colleagues and improve our service. Thank you for your understanding.
