They will double charge you and not confirm
Response from developer
Hi there, please reach out to Concierge who can help you. But our group workspaces are paid, you can downgrade to pay per use and you are free to delete it if you don't use it!
An absolute nightmare
They say that an image of your receipt will be sent to Xero. Nope. They say that it synchs with Xero. Also not true.
To get your information into Xero, you have to create a report. This could include hundreds of receipts. The REPORT is what gets synched to Xero. ALL of your receipts show up as a single bill with multiple line items. You then have to MANUALLY match them to payments.
If you pay for things from multiple accounts, this quickly becomes a nightmare. Oh, and it’s on you to manually add photos.
It’s hard to believe that something could work this badly. Customer support is essentially nonexistent, so I’ve been left trying to navigate this on my own.
Literally choose any other company. Please.
Response from developer
Hey there! It sounds like maybe your Xero integration settings are misconfigured. Please take a look at our help page: https://help.expensify.com/articles/expensify-classic/connections/xero/Configure-Xero We have won awards for our Xero integration and are proud of it, so we hate to hear you're having a bad experience. Please reach out to Concierge or your account manager if you get stuck. Thank you!
Great tool.
Not great
On paid premium
Buggy and crashed multiple times
Great support from concierge.
Wasted hours.. Buggy and very restrictive.
Response from developer
Hi there, thank you for your review. We don't restrict report actions unless they are submitted to your boss for approval through a group workspace. No reports are actually gone forever. It does sound like you have had a poor experience unfortunately.
Too Many Quality of Life Issues Never Resolved
I wrote this such along time ago, and still no filtering of expenses! Scanning and reporting is still very good, so much potential…
Response from developer
Hi Codevolunt, thanks for leaving a review! There is filtering available in the app, and I'd be happy to talk you through some of your other points, just to make sure I understand! Please write into concierge@expensify.com, making sure to reference your app store user name and we can pick things up from there.
Awful Platform
Response from developer
I'm sorry you had this experience! Concierge is staffed with support agents who are available 24/7 and can answer any questions you need. If you can, please message Concierge via the blue chat bubble or email concierge@expensify.com and our team can help you out.
It doesnt break out or cal retail taxes
I struggle with retail taxes and i would like an app that scans and automatically calculate or recognizes retail sales taxes.
Overall i dont find this app to be useful.
Response from developer
Hello and thank you for your feedback. We appreciate you taking the time to share your thoughts on our SmartScan feature. Expensify offers a range of functionalities beyond just scanning, such as advanced automation and receipt tracking, which differentiate us from simple scanner apps. We do not pull out retail sales tax currently, but that is something we could consider adding in the future. Thanks for the feedback!
