Leave a Review Expensify
A Useful Tool as A Intern
As I write this, it has been my second week interning for the company I chose to work with to fill my major and minor requirements for college. I tend to travel much more this semester which has led to more inconvenient gas expenses. However, due to the fact, the company I am interning for has chosen to work with Expensify, I have much less to worry about in regards to my travel costs. The active chat employees are always accommodating with making sure you are reimbursed for expenses as soon as possible and strive to create a positive experience whenever you require their assistance. I’m not one to usually write reviews but, when I find the right brand I just tend to say how I genuinely feel about it. Take that as you will but I hope that most companies tend to consider integrating this app for employees due to the hassle it alleviates. Either way, I recommend you give it a try if you get the chance.Show lessAlpsheses
Great Customer Service
Recently, I got confused when I wanted to edit my categories - I tried the chat and immediately got a guide with an explanation on how to do what I wanted. I ran into a little issue so I left my phone number for a support call. They called within 30 min, but I had figured the issue out on my own so I didn’t answer. They then followed up with email and texts to make sure I was OK and no longer had any questions. Pretty impressive customer service I think!Show lessKaren Adler
Perfect for Personal/Business
Having used this app for over a year, it became evident how helpful it is when tracking Tax Deductions without hassle!
I personally use it for Everyday Expenses (ie. Dry Cleaning) & Business Expenses. Without taking more than a few seconds (especially when using Expensify’s “SmartScan”) can make life THAT much better. It arguably makes taxes a fun, although most may disagree.
I recommend this app if you are generally very busy and need something to keep track of your expenses on the fly.Show lessPurehell12
Bugs & glitchy but streamlines the process
Love the camera feature. It makes adding receipts a lot easier than on the web/desktop version. But the app crashes, freezes and it’s difficult signing in via the app & website. The app has scared me a couple of times after signing in and it say “make your first report” when I had been working on one for days.
Also it’s frustrating that the homepage doesn’t have a easy to find login screen. It’s always tryna sign me up again or freezes on the signup screen even though it says I’m logged in. I often find myself using both my phone and computer at the same time to process expenses and add receipt. It would be nice if the app had all the same features like mileage but it crashes so often that I do t try to push it. As long as the image uploads, I can edit it on my computer. I only used Expensify for work and I’m pretty tech savvy. I can only imagine how it is for people who aren’t. :/Show lessKahleelee
Developer Response
Hi, Kahleelee - Thanks for reviewing us. It sounds like you're running into issues using the mobile app and website. I'm sorry about that! Could you please try: - Uninstalling and reinstalling the app and/or making sure you're running the latest version of the mobile app. - For issues on the website, try fully logging out of the website and clearing your cache/cookies. If you're still having trouble after running through those steps, please let me know here!Quick Response
I just downloaded the app for work and had misspelled the name of an attendee for one of the expenses. Went to the concierge figuring that it would just be a computer generated response to a search and was pleasantly surprised that it wasn’t. In fact it was someone live responding to questions.
Although the problem could not be solved, the person on the other end was very helpful and responsive to questions. Again, pleasantly surprised. Thanks again whoever you were.Show lessttolentino7575
Best (and most charming) Customer Support
Accounting issues can be tough enough as it is… trying to coordinate everyone to submit their expenses is yet a feat in itself. Throw a kooky technical issue in there and it leaves you frantic and deflated at the end of the month. Expensify’s Concierge has one of the best customer support I’ve encountered. They are SO helpful and don’t leave you until the issue is resolved, no matter how long it takes. I’m really shocked that they go over and above what is usually considered the norm. Really top notch. Oh… and they are super pleasant to chat with. Great job, Concierge!!Show lessMetro Elevator
Great product
I have been using Expensify for several years. It’s a great product with exceptional customer service. They are very responsive on their chat feature. I can ask them anything and they will respond almost immediately. The only two negatives are that I’ve come across a couple limitations with the depth of functionality. It’s limited. Also the owner is very “political”. It’s very inappropriate to bring your personal views to a business platform. If it wasn’t such a pain to move software, I would have at my last job because of that. Other than that, it’s very user friendly and a nice product for the price point.Show less#icountbeans
Overall good, but… could be great
Switching from paper receipts and spreadsheets, this app saves me several hours a month and gets me to submit monthly vs every 6 months. Great!
That said, they could incorporate some newer iphone features to make workflow easier. Most apps now have a “send to” feature to move data between apps. It’d be great to have expensify as a “send to” recipient so I don’t have to first save a pdf with a bill from say AT&T and the attach that to an email to expensify. Or take a screenshot of my Uber receipt and “send to” Expensify.Show lessOranjeBoven
Double billed
I have been getting billed for over a year via my Apple account. $5 per month. I hardly ever use the account and when I finally submitted a report it made me log in via the website and then had me put in a CC number to submit my expense report saying “your free trial is over.” I tried to contact support for some help and it gave me a chat bot that gave me no help whatsoever. Ended up cancelling my subscription via Apple and requesting a refund of all the money I’ve paid Expensify through Apple. Good program overall, fairly easy to use, but don’t count on any support if you need it.Show lessIceman850
The worst functionality! Don’t recommend for any firm to use this
The app and the website do not sync. I spent 2 hours to find a way to add my bank account on the website. It does not work, keep asking me stupid questions like Company name, tax..It’s ridiculous and can’t understand why those info is needed? You guys should learn from Turbo Tax on how to link an account. What’s the point here to link an account and I have to spend time inputting information? Which logic is there to ask for Company name, tax, address or phone? Please please no one uses those today. If you don’t know how to make the app more friendly, more accessible. I bet no one ever want to use your service! I won’t use it if my firm does not force me to use.Show lessRebecca Laudi
