Leave a Review Expensify
Easy to use and Excellent Customer Service
I started using Expensify to track my solo expenses for tax purposes. It’s such an easy to use product that I have been able to toss out all the paper based work that took up a large amount of time every month.
At some point, I was switched to a lower priced plan that was a better fit for any person who is just tracking and not submitting for reimbursement. I had mistakenly applied a group policy setting and was actually paying twice for the app. The Customer Service person/“Consierge” was extremely helpful in fixing the situation. It was resolved easily and without any added stress.
So any app that works well, saves me time, and has great customer support when needed is a thumbs up in my book!Show lessZens7s
Biggest improvement to my quality of life since the smartphone
I’m a career management consultant - travel weekly, sometimes to different clients over the course of a week. Most but not all of my expenses are billable. And I am one of the owners of the firm, so I’m involved in submitting expenses for reimbursement, approving others’s expenses for reimbursement, invoicing, bookkeeping - the whole process. We started using Expensify a year ago, moving away from the receipt + tape method to 100 percent digital scanning. While we don’t use Expensify for invoicing (super buggy to re-bill expenses through Expensify), it nonetheless has streamlined our entire process, improved accuracy, and saved considerable time and frustration for everyone. Highly recommend!Show lesskippy andernutz
Fabulous and flexible
I recently returned from a month long trip abroad and used expensify to keep track of my receipts. I could take a quick picture of the receipt and the program would (eventually) pull out the needed info. I could also choose to enter any info manually.
It was easy to categorize expenses.
I just finished out the reports and downloaded them. They are well formatted. The $4.99 monthly subscription was well worth the cost. Since I don’t travel often I cancelled my subscription after downloading my reports. I’ll resubscribe next time I’m on an extended trip.Show lessLyricart
Great Solution
Granted, I have not tried other expense tracking products since I started to use Expensify a number of years ago, but I have kept up to date on competitive features, and Expensify continues, in my opinion, to be the best solution for a small to medium-sized company. Very easy to set up, administer, and use on a day-to-day basis. Take a quick picture or forward an email receipt, select a category, and submit. Submission can be done manually, at the end of a trip (location-based),or based on a predefined (or custom) time period.Show less2kevin
Be VERY sure about Expensify pricing policies...
I have a small business and had hoped Expensify would help with organizing and tracking staff expenses and such...but the set up and process didn’t provide the benefits I’d expected for my particular needs. I tried it out for several weeks (after the initial trial), realized it wasn’t for me, but then got busy with other work, and waited several months to find the log in info and cancel the account. It promptly warned me that I was on a very confusing annual plan, and that they would have to bill me for a higher rate for the months I’ve been using the program. Though I hadn’t been “using” the program, I suppose I didn’t meet the qualifications of an inactive user(?), and that I would have to pay a canceled subscription charge amounting to about 6 months of fees I’d already been paying for 8 months.
While I am not normally affected by irritations such as this, it seemed incredibly deceptive, even after reading through the pricing structure again afterwards, and has prompted me to write this review, hoping it might encourage others to understand it thoroughly before committing to an Expensify program. It might have been cheaper to keep the program for the extra months and cancel later, but by that time I was too huffy to consider it, and just wanted out. Too bad. I might have revisited it another time, but certainly not now.Show lessKdole
Developer Response
Hi there, thanks for leaving a review and I'm really sorry for the inconvenience here. It sounds like an inadvertent sign up for an annual plan - these things happen, and we'd be more than happy to refund the fee as we can confirm it as an honest mistake on our end. We certainly have no intention to deceive, and would love any feedback you have on how to make pricing clearer, and what we could have done to make the tool better suited to your needs. Drop us a line at help@expensify.com and we'll make things right.Administrator in Higher Ed
So far so good!! The last couple of years I have struggled to manage keeping my receipts together. This year was no different. October 15th was my deadline to file taxes and I stressed the entire weekend trying to find receipts. Effective yesterday I made a commitment to using more effective tools and as I looked for something to help me manage expenses Expensify came highly rated. Actually it was the number one. So far so good. I have uploaded two receipts and categorized them already. I am only using the free version right now but I’m almost certain I will be paying the fee to continue its use.Show lessMousey2232
Expensify needs to get back in the customer service game!
The reason expensify was awesome at first— namely, they had amazing customer service that was super helpful— is now their downfall. It’s now nearly impossible to get ahold of a customer service rep and takes at least a day. Most of the time, you’re blocked from the real-life customer service reps by the most unhelpful and unintelligent bot ever, “Concierge”. The bot has not once been able to actually understand my question properly and help. If the problem I was having was easy to answer, I’d find an FAQ about it! If I’m reaching out for help, I need a PERSON who can analyze and actually help. Not only that, “concierge” will often send unhelpful and confusing emails that are meant to help me but actually are just annoying and offer incorrect advice.Show lessIngridditta
Love it less lately
Smart scan used to be a huge time saver - quick and accurate. Lately it takes up to a day to scan and errors are pretty common. I used to be able to take a picture of a receipt and just forget about it, but now I have to check them all and fix far too often.
The developer response is condescending. I have used the app for several years. For most of that time it steadily improved. Smart scan removed all of the cognitive load and made it fire and forget. That is no longer true. Errors have become common and scan time is 24 hours or so. That means I have to think about it now. I always scan at point of purchase. Instead of the lame “you’re holding it wrong” excuse they need to fix this. Obviously they are having scaling problems. I guess that means business is great, so good for them. It won’t stay great if they don’t get back to making the product get better with time instead of worst.Show lessnoneofyourbusiness777
Developer Response
With SmartScan, we prioritize accuracy over speed, and suggest capturing receipts at the point of purchase to allow proper processing time. If you continue to have issues with SmartScan, please write help@expensify.com and we would be happy to troubleshoot!Seamless Reporting for work
I use this app for my company’s expense report. It is simply fantastic. I never need to carry receipts any more. Expensify would be smart to boost their marketing efforts to move more companies to implement this system. My previous company stubbornly was stuck in the Stone Age requiring paper receipts and an excel report, simple because they never had a comprehensive explanation of modern/efficient expense reporting services. Some call that old fashioned, I call it being behind our competitors. I accurately track each expense with photos of receipts. I love it, and mg company loves it. App is works well. It’s connects well with Uber and other services. Connects to banking very nicely. I typically submit my expenses to my company using this app and within a day, everything is approved and reimbursement starts. The scanning feature can be improved, but I rarely use it anyway. Perhaps if it was quicker and more accurate, I would gladly pay more for the service, but right now, especially for complicated receipts, I simply snap a picture and upload it and enter the figures manually. Takes just a few seconds. Thank you for this app.Show lessBonappateet
Smartscan doesn’t work
I’ve taken perfectly clear pictures of very well printed receipts and have had smartscan going for hours without success. I’ve asked for help and just got back a firm response saying to keep doing what I’ve already been doing. I don’t have hours to input even one receipt more or less several.
After two scripted responses from the developer, that really weren’t any help, I discovered that the best way to handle a receipt is to take a picture of the receipt and immediately save it. After awhile you’ll get a notification that the receipt was scanned and whether it was accepted or if there was a violation that needs to be dealt with. This discovery raises my score from a 1 star to a 4 star rating.Show lessEFBruns
Developer Response
SmartScan can take a while to finish because it was built for accuracy over speed. If the scan takes longer than 24 hours, then that might indicate a time out. Can you please reach out to help@expensify.com, ask for Karisa, and refer to this app review post? Let's see what we can improve!
