Leave a Review Expensify
Great app - wonderful customer support!
Not only does the app work perfectly for tracking and sending my receipts to my office finance dept seamlessly and with great detail. It definitely made my life easier! I also can’t say enough about how flexible and understanding the customer support is. Very quick at responding to all my questions and concerns. No matter how frustrated I am they are always very professional and understanding. A very professional app with professional support! If your looking for a receipt tracking app seriously stop looking. You found it!Show lessmad-cow-design
Laggard service, lacking basic functionality
After investing a few days to set everything up, I now regret it - but I am stuck as I don’t want to retrain everyone in the company for the next disappointing service..
Despite advertising response within 24 hours, they replied to me more than a week after asking about an issue and after the monthly expense posting deadline.
The entire service is a bit confusing, but ok I can live with that, just need a little more time investment I thought.
However their automated categorization of expenses, which is supposed to work like a charm to save time as opposed to create new issues, is beyond useless. They don’t even recognize Uber or Github receipts submitted probably by millions of people by default, even if we just forward the machine readable email receipts.
But ok I thought, let’s then set up expense rules manually... Well, that doesn’t work either :) At least not for everyone in the company “policy”. I can’t set it up centrally so that it posts neatly expenses to QBO. No.. Every employee would need to set this up for themselves, coordinating with with each other, or I can sit down 48 times to do it for everyone, every time there is a new expense category :)
It’s beyond me how this service got 5 stars.Show lessbalanyo
Great assistant. Couple of changes recommended.
I’m a sole practitioner with a lot of small travel expenses. Expensify gets rid of the paper and data entry hassle completely. I love that.
I would like to see 2 improvements.
1. The ability to add a handful of custom expense categories in addition to “other”.
2. Smartscan always puts an expense in the report that is first in the list. However I have multiple reports open in parallel and this means the expense is almost always put in the wrong report and I have to change 50 entries to get them in the proper report. This is a recent change to Expensify that I hate. A year or two ago the expenses were auto-filed in the report that was most recently active which was better.Show lessPaulR1999fr
They are simply better than me
I love it how they enable the automatic report submission for me, then there is no option to disable it in the mobile app, and when trying to access their website from my phone the only available option after logging in is to go back to the mobile app. Indeed, I shouldn’t presume to know anything about what i want to do with my reports.
And of course why should a company in the 21st century provide a phone number for people to contact for support? The important decision-makers have the right phone numbers, and the regular users should just get on with the program. We are simply not important enough for the company to waste valuable resources on.
It is good to be reminded of our place in the grand scheme of things.Show lessmichael2014ishere
Performance has declined rapidly.
Expensify’s performance has fallen dramatically, it used to be stellar at reading receipts, even hard ones as I believe they had humans to back up if the machine can’t spot the correct information, unfortunately I have gone from 95% receipts read and entered to about 50% or less, I have ALOT of receipts and this app has completely dropped the ball for me as of lately. It also used to take a matter of MINUTES to scan and now takes up to a day? That’s ridiculous there is a great number of people who do all their expensing in one place and don’t have 24 hours to wait for a bunch of failed responses. They are now lazy, don’t even offer retrying and simply have you do it yourself. Unfortunate as it was once fantastic and well worth the money, now I am spending far more time and effort to get them done then what’s worth it.Show lessmarpa10
A good program with a few hiccups
We are going to organization that has a workforce spread across three states. Expenses were always a challenge both in collecting them and then and Getting the money back to our folks promptly.
It’s program has helped us immensely. It required little training and development and it was easy for almost everyone know understand and of course today everyone has at least one if not two or three cell phones. It’s a good program, it was well thought out and well developedShow lessBig Kahuna 80
Excellent
I am CEO of a 250 person software business. Expenses can be a messy business but expensify has made things very easy. The mobile app is excellent, the auto scan of receipts mostly works, the system can deal with per diems and mileage and our CFO tells me it integrates easily into our NetSuite accounting software. The approvals process is also flexible and streamlined
I am spending the time to write a detailed review as some software companies really deserve credit - Expensify is excellent in all regards and I can’t recommend it highly enough.
BUY OR TRIAL IT NOW!!Show lessArthurAlexion
Concierge feature has gone from bad to nightmare.. ugh! Expensify you’re killing me here
Expensify was great until this a few updates ago when concierge option to disable auto summit was set submit daily as default on my profile. Normally this would not be a problem as I would log in to my laptop to retract a report so I can put all my receipts in one report.
Well today I wanted to work on my expenses and guess what, you can’t retract a report that was closed. No worries because Puffin browser has always been there to help me launch the desktop Expensify site on my smartphone, well at least that was in the past. Today it won’t allow me to navigate the desktop version and instead wants me to launch the app.
Seriously? Can you guys make life more complicated for an app that is supposed to make life easier? Expensify I’m about ready to dump you like yesterday’s newspaper.Show lessRvjustiniano
Developer Response
This sounds like a conflict between your personal and policy settings that we can set right. Could you drop us a line via concierge@expensify.com so that we can take a look at the bigger picture? Thanks!APP is nice, but if something breaks it could literally be weeks before you get support
I really enjoyed the Expensify application and it appears to have most everything I am looking for with some exceptions.
My biggest issue and I would most likely not buy this program again unless I fix would be put in place and that is the complete lack of life support.
If you run into any issue and you need their support there is no telephone number and there is no live chat options unlike every other APP I use.
Unfortunately when you submit an issue and you are in need of help from their team they tell you they may get back to you in 24 hours or more. In reality, you ask a detailed question and 24 hours later they come back to you with a generic answer that does not fix a thing. Repeat this multiple times and you are stuck without being able to run your business or pay your employees it is terrible!
If they fixed this to a live or better format to be able to respond to your needs when their program is not working correctly I would give it five stars however given the above I give them 1 to 3 stars.Show lessDeadsticks
Fantastic app
Other than the following, it is phenomenal being able to throw out receipts and not worry about plastic baggies or fading ink. As far as I’m concerned, the auto-scan feature and it’s convenience makes it the leader in it’s category. I recommend it to everyone I know who owns a business.
After the latest update, it will always treat me like I am on the free trial (I am a payed monthly member) until I sync my account in settings which is annoying.
I also find it will randomly log me out when I need it the most, which means fumbling through my passwords as it does not support Face ID.
Nevertheless, It always uploads receipts quickly and stores them as soon as you scan.
The auto-scan feature is never wrong, I have never had to correct an auto-scanned receipt.
The concierge is very helpful, being forgetful sometimes I file the same expense twice, within a couple of minutes they notify you and remove it for you.Show less🎇❤️🇺🇸🇺🇸❤️🎆
