Leave a Review Real Simple Magazine
Real Simple
Love the appMrAlHand
Developer Response
Hi MrAlHand, thanks so much for your comments. We are delighted that you are enjoying reading your Real Simple magazines anywhere/anytime thanks to our App. If we can help you further enjoy our app, please contact us at mdphelp@ziniopro.com quoting ref #1057226. Thanks for your review and have a great day!Can’t restore issues
I’ve been a subscriber for many, many years and can no longer restore issues via this app. Please fix this.IJJL
Developer Response
Thanks for taking the time to give us a review, IJJL. Please be assured that you will get access to all the issues included in your account. If our support team have not already resolved this for you, please contact them at mdphelp@ziniopro.com quoting ref 1039196 so they can help you with this. Thanks a lot.Still having trouble with iPad mini app
All of the issues available to me will not show up on my iPad Mini5. I’ve completed all the troubleshooting steps: syncing, restoring purchases, deleting and redownloading the app, turning the iPad off and back on ...nothing works. Can someone help?cajuncocoa
Developer Response
Hi cajuncocoa, thanks for your comments. We are very sorry to hear about your experience. In this new app upgrade you need to go to Account > Sign in > Print + Digital Subscriber then enter your 10 digit account number or email address. You will then get access to you magazines. If you have other feedback about we are here and happy to help, contact us at mdphelp@ziniopro.com quoting ref 981448. Thanks for your review!Would like to give 0
Since the app upgraded all of my magazine issues have disappeared. I’ve been trying to sign in for months....doesn’t recognize my account number or email address. Couldn’t contact anyone because it didn’t recognize my email address so the send button was grayed out. Finally tracked back the charges on my credit card so I could figure out who to call....it’s the Meredith Corporation by the way.
Was able to get through to a real, very helpful, person who verified my info...I’m not crazy after all...who then sent me to the ZINIO help desk. Have been going in circles with THEM all day. They had me input a new email address and password. We end up at the same spot “click on the digital+print subscriber button”. Where I am in accounts does not provide that option. I have uninstalled and reinstalled both the Real Simple and ZINIO apps. But, hey, good news...according to them I have been a subscriber since 2011! Yay for me! No magazines...they are happy to take my money and I get a nice blank screen!Show lessNBChrist
Zero stars (but they made me give one star)
Horrible, horrible, horrible. The old app worked just fine and the new one doesn’t work at all. The app doesn’t recognize my email address or my account number, and I can’t download issues. Multiple phone calls and emails have been fruitless. Nobody seems to know (or admit) that there is a systemic problem with the new app. The app’s company, Zinio, is beyond horrible. I keep getting emails assuring me that everything is fixed, but of course it isn’t. I see their responses on other reviews here telling people that they will fix everything right away—of course that’s a lie. I’ve spent hours on the phone and dozens of emails and it still doesn’t work. Real Simple really blew this one.Show lessmibsphil
Worst update ever
As others have said, update the app at your peril. You will lose all your old downloaded magazines (which had articles and recipes I referenced occasionally) and you will face an uphill battle getting your access back. They were able to restore my account and some issues, but only the last 8. Also the email address that they set for my account is an old defunct email address that is a decade out of date. No way that I can see to update it. Also, for some reason my account number is different than what shows when I login on safari to manage my subscription. They’ve cut off the last digit without any compelling reason why. No response when I asked these questions. Real Simple support just seems to keep getting worse and worse.Show lessBo621Odie
Updated app is the worst
Updated to the new app. Sorry I did. I have now lost all my issues that were downloaded. Tried uninstalling and reinstalling the app. No good. If it wasn’t broken, why did you fix it. Very disappointed. If I can not download my back issues, I will be cancelling my subscription, until you can fix this. Disappointed user and reader.
Have been in contact with customer support and they still can’t fix my problem. Have been sending them emails with info they requested and I still can’t download any issues,especially the latest issue. Why should I pay when I already have a subscription. Think I will not be renewing.Show lessJO FACE
Keeps getting worse
Edit: Cancelled my subscription a few months ago. Couldn't take the buggy app anymore. My subscription will remain cancelled until the old app is back.
Edit: And now I can't even stay logged in or download any of my magazines. Awesome...
I've been subscribing for a long time and they keep changing the parts about it I like. I don't have room for the paper magazines at my apartment, so I rely on the e-version to get and keep my magazines. First they removed the calendar at the end, ok. And now, starting with January's issue, the text seems so much smaller with fewer interactive features such as highlighting one caption of a list at a time. I usually read while I'm on the treadmill and it's almost impossible for me to read now - I'm 28 with 20/20 vision. The table of contents also doesn't seem to let you jump around anymore making it hard to revisit articles I may not have had time to read. If the magazine keeps going downhill like this, I won't be able to justify spending the money on it anymore.Show lessRaineBagley
Great magazine, finicky app
I used to love this app (years ago when I had the print version with digital access). I recently canceled my print subscription and purchased digital only through iTunes. The app barely opens and it won't confirm my subscription. So irritated that I'm paying $3/mo and can't access my magazine at all now.
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UPDATE: After many, many tries, I finally got it to work. I had to access it on the device I'd originally subscribed on before it would then work on my phone. I'm not sure why it was so finicky but it works now, so I'm upgrading my rating to three stars. The magazine is great if you can access it.Show lessfarodelmar
Deceptive and a new ripoff policy
I'd rather view this magazine on my iPad, and have for several
years now as part of my print subscription. (Have subscribed since its inception!)
I returned from an extended absence and sat down on the couch hoping for a pleasant session getting up to speed with my subscription. Hmmm. All signed in yet it was impossible to access my digital issues. Deleted, signed out, signed in, changed password wtc etc. Kept getting the message that I already had a digital copy. Aargh. I know that!! So frustrating.
I then emailed and got this auto-message explaining their new greedy policy:
We apologize for the difficulty that you have been experiencing with your digital access. We show that your digital access is no longer active. Due to the new way that our digital subscriptions are being provided to our customers, you will need to place a renewal order that includes a print and digital offer. You can place your order through our web site or contact customer service for your renewal options.Show lessRationalWoman
