ING Bankieren User Reviews

ING Groep NV

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Compare to other internatinal banks…..

….ING is a real blessing. We also hold accounts at an American, France and English bank, they are all pathetic, obsolete, slow and complicated ( regarding online services) compare to ING.

VOC1602

2 years ago

Response from developer

Thank you for your nice review! ^Ellen

Does not save transactions

After laboriously inputting a transaction I’m told I need to change the daily app limit. Fine. I change it, but then I have to re-enter everything. Poor design.

Philipp 101

2 years ago

Excellent service

It was straight forward

osafos

2 years ago

Can’t update

I can’t update as I need a newer version which is not compatible with my mobile!
Now I cannot use my app nor online on my computer! This should not be interconnected! How to continue now??

coqwz

2 years ago

Response from developer

Hi! Thanks for your message! I'm sorry to hear this! How come you can't update the ING App? ^Ellen

Annoying adds and messages

I really hate this app. It shows around three offers or messages on the main screen, including insurance, asking for donations for all sorts of causes, etc. So the quick overview is lost. If you close the adds, which you need to do individually, they show others afterwards. There is no way to configure a “please don’t bother me all the time”. For instance, they keep offering me liability insurance, which I already have, but no matter how many times I tell to hide the add, it keeps popping up.

Furthermore, most of the app’s functions actually only direct you to the website.

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André Brasil

2 years ago

Response from developer

Thanks for your feedback, I'll pass it along! By the way, did you know that if you click on the three dots next to it, the ad will disappear? ^Ellen

The App doesn’t scan my id card !!!!!

The App doesn’t scan my id card

Hamdocucuhc

2 years ago

Too much work to activate

Every time I want to use this app I need to scan my passport to verify my account. This app is not convenient at all like this. It’s painful.

Er Huibman

2 years ago

Response from developer

We're very sorry to hear! Can you please restart your phone and when the problems aren't fixed contact our Technical Department by tomorrow? Reachable between 8.30 en 17.00 :) ^Lysanne

The app is not letting me upload my ID to create account

We’ve tried multiple times to finish the account opening process but the app crashes after trying to take the photo of our ID cArd. Please fix

D_Feltsy

2 years ago

Response from developer

I understand that it is not possible to scan your ID card? That's not convenient. My colleagues would like to investigate this. For this you can contact our Technical Helpdesk (KIA) on +31 20 22 888 88 on Monday to Friday between 08:30 and 17:00. Thanks in advance! ^Daphne

Can’t use Apple Pay

Help please. I’m running iOS 16.1. Can’t use Apple Pay. In the ING app, when going to settings > Apple Pay, I get an error message.
Can’t add my debit card nor authenticate my credit card to use Apple Pay

DiogoRPinheiro

2 years ago

Response from developer

We're working on it! ^Lysanne

ID scanning poorly implemented

Does not support iPhone 14. Says to focus the photo but whoever implemented the camera API probably did it wrong so the camera has a fixed focal length and won’t autofocus. This phone has been out for four days now and anyone who upgraded can’t activate/use their bank.

Will update this review when fixed.

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Ryan M