ING Bankieren User Reviews

ING Groep NV

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Impossible to activate

The new “activation” process is mind-bogglingly stupid and doesn’t work, despite dozens of attempts. Continuously asks you to retry sending images of documents for verification. I don’t know which genius came up with this process, but the app is effectively unusable if you shift devices, since once you do you can’t activate it. Utterly absurd.

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MohsinTS

2 years ago

Response from developer

Hi Mohsin, where do you get this message exactly? Is it in the scanning process of the activation, or after making a picture of your ID? What device system do you have? ^Roos

Bug for new customers

There’s a bug for new customers that doesn’t allow you to activate your account. This this been going on for weeks with no resolution or attempt to contact me for a workaround.

LizN12345

2 years ago

Glitchy

I’ve been using it for 3 days and the app worked for a few hours at best, ‘something went wrong’ is what I see every time

Jartalk

2 years ago

Response from developer

That's not handy! Do you still suffer from this when you turn your device off and on again? ^Daphne

Activation takes a lot nerves

Now, they need your id to activate this which takes pictures clumsy. Then u’re wait around 10 minutes. User name and password is not enough!!

Laarpp

2 years ago

Brilliant easy to use app

Easy to use app. Always improving.

easy ing

3 years ago

Response from developer

Thanks! :) ^Lysanne

ING maltreats clients

I have been using the ING app for a long time until one day I was locked out of ANY access into my account because after the ING app was updated to a newer version my device had become unsupported. So without any notice or warning I lost access to my money!!! It is outrageous that the ING thinks they can just cut off their client from access to their money for indefinite period of time until an alternative method of login into account is sorted out. And good luck with that. I have experienced a vicious circle of "customer care" when you are being redirected from one human "robot" to another just to learn they cannot help you. Truly the worst banking service I have ever experienced!

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kind client

3 years ago

Response from developer

I understand it's annoying! It can sometimes happen that you are deregistered with the app after an update. You can then activate the app again with your Mijn ING login details and follow the steps. If you no longer have this information, it must first be requested. Sorry to read that it didn't work for you right away. ^Daphne

Terrible app and complex banking

I would avoid this app if I could, but I am forced to activate Debit card with it. What a pile of “you know what”. Continues to say “Check Your Internet Connection” on last validation step. Horrible user experience.

jjdhsvahhjsjsghhja

3 years ago

Response from developer

Hey! Have you contacted our customer service about this already? Because activating the app should be a piece of cake. ^Michael

Lovely bank

Lovely online services

O. Arsan

3 years ago

Response from developer

Thank you! ^Michael

Heel goed 👍🏽

Super goed en snel

Fusinrsocienajockgkaov

3 years ago

Response from developer

Fijn om te horen! ^Michael

Where’s the English language?

I downloaded the app to apply for a new account but everything is in Dutch! I called the telephone numbers they provide but all the automated messages are in Dutch. There’s no option to listen to them in English. Goodbye ING.

Reply: Thank you for the reply. So in order to to select another language I have to speak Dutch or translate the menu. I have opened an account to another bank as I had similar problems with the automated messages on the phone numbers ING provides on its website. They were in Dutch (yes I called during working hours).

Here’s a simple suggestion. At the very first moment that the application opens, give the user the option to choose the language. Wouldn’t it have been easier that way?

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