LetterSchool User Reviews

Reviews Summary

Top reviews

Seems pretty cool. Some of the ways you have to draw are literally impossible.

Tried this out before unleashing the 4 year old at it. The B is making me drag train tracks on the lower small curve. Even as an adult, I tried for a solid five minutes and it gets about half way around and automatically snaps back to starting point. Can’t imagine how frustrating that would be for a 4 year old. Shan’t be buying the subscription now unless that’s fixed.

Update: Already notified the support email provided to request fix on Apr 9. Didn’t get a response for a week. And just now (may 3)commented on review here, telling me to once again email support. Obviously no real plans to address issues a potential customer brought to them.
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Response from developer

Hi, we can only imagine how frustrating this must be. As a learning platform for toddlers, this is not something we wanted to provide. Rest assured that we are now looking into the issue and will resolve it as soon as possible. If you have further concerns, please contact us at support@letterschool.org and we'll be more than happy to assist you.

4 out of 13 sections only work

I have an autistic son and he loves this app and I really want it to work I don’t want refund I want a number or a contact to fix the problem I have
Please fix this problem I want my son to learn

The developers haven’t reply yet and paid since July 2019 till now 59.99 annually

Response from developer

Hi there, we totally understand how frustrating this must be for you and your son. We sincerely apologize for the inconvenience. However, we assure you that we are here to help. Can you email us at support@letterschool.org indicating your username so that we can pull up your records and assist you as soon as possible?

Average

The app reverts to the lite version even when you subscribe monthly. Having to unsubscribe and then subscribe each day is annoying. The app also just closes whilst busy and my daughter gets really annoyed. Would be awesome if it actually worked properly.

Response from developer

Hi there, thank you for notifying us about the issue you have faced. Rest assured that we are now looking into it. Please contact us at support@letterschool.org and we'll do our best to assist you!

Writing my own words

Hi

Response from developer

Hi! Many thanks for your feedback. Your support really keeps us motivated to provide the best early life literacy program. If in case there is anything that you need help with, please don't hesitate to contact us at support@letterschool.org and we'll be happy to help you out! Happy Handwriting, LetterSchool

Full access issue.

Really nice app. My kid really learned so much from it but unfortunately stage 2 and stage 3 doesn’t work for me. Really sad for the next stages not working for us. Tried to ask the support but not a good response from them either.

Response from developer

Hi Sadaf, Thank you for bringing this to our attention. Rest assured that we are now looking into it and we hope to resolve the issue as soon as possible.

Keeps reverting to Lite Version

Bought and paid for the app but keeps reverting to lite version in the trial period despite reloading numerous times. Very disappointing and frustrating. Was pretty impressed on first impressions but frustrated now and will cancel subscription. When clicking Restore Purchases just says no purchases can be identified.
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Response from developer

Hi there, thank you for notifying us about the issue you have faced. Rest assured that we are now looking into it. Please contact us at support@letterschool.org and we'll do our best to assist you!

No way

No way 😑 I play this app every day and today it did a update and then when the update finished i went into the app and then it was a subscription! So annoying! Because my whole family douse NOT! Except theses silly stupid subscriptions!!! I play this app every day like oh just forget IT!!!!!!! 😑🀬 how did it happen? πŸ₯ΊπŸ˜‘🀬😱🀯
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Response from developer

Hi, we apologize for the unpleasant experience you've had with the update. If you already have the app before, it should carry over to our latest version. However, if the restore purchase didn't work, please contact us at support@letterschool.org and we'll solve the issue for you as soon as possible.

You have to pay for extra letters

$59.99 annually.

Response from developer

Hi Dat kid Smiley, We have free content that allows you to fully test the first 5 characters so that you can see for yourself whether it is something that you would want to pay for. Nevertheless, we appreciate your feedback as it keeps us in tune with what our learners need, want and expect from our service :) Happy Handwriting LetterSchool

Bad App

just like most piece of crap apps one finds in the app store. "log in, tell us your social media info ETC" thats to be expected of course. also its not accessible I use voice over and this app does not work with it couldn't get past the first screen after you guessed it. the info gathering portion ...
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Great App. Wish I could use it.

This app is fantastic for my 4 - almost 5 year old. The problem is I’ve purchased it many time and I have to cancel and resubscribe EVERY DAY. Very frustrating as he knows how to open the App himself but then I spend the next 10 minutes trying to unlock the features I’ve already paid for.

Response from developer

Hello, We apologize for a less than satisfactory experience with us. We'd love to learn more about the issues you have faced. May we request you to write to us at support@letterschool.org so we can work together to find a solution? It would be our pleasure to help you out. LetterSchool

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