We've made some tweaks and improvements in the background to make your Westpac experience even smoother.
We'd love to hear your thoughts, please leave some feedback for us via the app.
Your feedback will help us improve.
Although once I’m able to login to my account the app works great and is easy to run, it’s almost impossible to login on the first try. Every time I try and log in it will either stay on the ‘authenticating’ load screen, without moving to ‘assessing’. When I close and restart the app it may work but also may repeat this. Recently it hasn’t even gotten to that point. The last few days it will recognise my face and then freeze. It will stay on the pin page but I can’t put my pin in or do anything at all. It is shocking that an app which is constantly updated has never been able to fix this issue despite some of the responses to reviews claiming to do so. All I want is to login without having to restart the app 2-4 times each time.
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Response from developer
Hi there, we're really sorry to hear this. Can you please check if you have the latest version of the App downloaded? Please feel free to reach out to us at customer_support@westpac.co.nz, and we can help take a look into this. ^LL