Great for OCD
One of those little things that boggles me with the iPhone photos app is the fact that when you place a photo in an album, they are still kept in the camera roll, thus said camera roll grows larger and larger. With Keep Safe, you put the photos in albums and that’s where they stay, no clutter of an enormous camera roll. Also, iPhone photos has become very disjointed and a chore to navigate since various updates have changed its layout. So Keep Safe puts your best moments in easy to access albums without any clutter. Which is perfect for me . The only downside for me is the ability to custom arrange the albums is not available for IOS users which I think needs to be addressed. Hence 4 stars
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Random shut down
Last update has crashed my app. App opens, says it’s updating and shuts down. If it doesn’t get fixed, I feel like I’ll have lost my entire vault.
Response from developer
Please contact us at support@getkeepsafe.com. Do NOT uninstall the app, as this will delete any files that aren’t backed up.
Great app so far
In the next update can you please add the date on when the videos and photo were taken? Today I had saved photo and videos on this app and I can not see the original date of when they were taken
Response from developer
Thank you for your feedback! We're glad you're enjoying the app. We'll consider your suggestion for future updates.
Fix coming soon (update)
I’ve been rocking with KeepSafe for over two years now, and it’s been my go-to for keeping files locked down and organized. Recently, there’s been a little glitch where the app crashes after about 6-7 minutes of use. I’ve already reached out to their support team, and they’re on it! They told me it’s related to memory management, which is a straightforward fix that just needs a bit of tweaking on their end.
For anyone else seeing the same issue, don’t panic! No need to delete the app—just restart your phone, and you’ll be able to access your files temporarily until the next update rolls out. This is normal stuff when apps are evolving, and KeepSafe’s team has been great at responding quickly.
No app is perfect, but I’ve got faith in these guys. They’ve built a solid app so far, and I’m sure they’ll handle this bump just fine.
Update: I just wanted to follow up and let everyone know that the latest update has completely fixed the issue! KeepSafe is back to running perfectly, and I can access all my folders and files without any problems. Big thanks to the KeepSafe team for their quick response and dedication to their users. This is why I’ve stuck with this app for over two years—great support and continuous improvement
For anyone else seeing the same issue, don’t panic! No need to delete the app—just restart your phone, and you’ll be able to access your files temporarily until the next update rolls out. This is normal stuff when apps are evolving, and KeepSafe’s team has been great at responding quickly.
No app is perfect, but I’ve got faith in these guys. They’ve built a solid app so far, and I’m sure they’ll handle this bump just fine.
Update: I just wanted to follow up and let everyone know that the latest update has completely fixed the issue! KeepSafe is back to running perfectly, and I can access all my folders and files without any problems. Big thanks to the KeepSafe team for their quick response and dedication to their users. This is why I’ve stuck with this app for over two years—great support and continuous improvement
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Response from developer
Thank you for your feedback! We're delighted to hear that the latest update has resolved the issue and that you're satisfied with the app's performance. Your continued support and trust in us are greatly appreciated!
Latest update crashes and backup stalled
Really enjoy the app. The only issues I have are that upon opening the app, the first 2 additions of photos will not be added correctly and require you to re-add for them to show properly, also that the more photos the longer the app start takes. I was able to live with these small nuisances. The latest update though crashes the app after I open. Also quite some time ago it seems the backing up stopped. The backup shows it’s still trying but the number of backed up items remains the same all the while I continue adding photos. Please address this.
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Response from developer
Please update the app to the latest version, which addresses the issue. If the problem persists, contact us at support@getkeepsafe.com. Do NOT uninstall the app, as this will delete any files that aren’t backed up.
I don’t like the ability to recover a pin.
The Achilles, heel of KeepSafe, in my opinion is the ability to recover a lost pin. If you have a secure folder, even if you haven’t forgotten your pin, if somebody gains access to your email, they can request a reset and access to your data. The only way I would agree to purchase keep safe is if it has an immutable option where you can have a folder that is not recoverable under any circumstance if you lose your pin. You can have all the encryption capability in the world; as long as you have the ability to recover the pin, it’s not secure. I realize this is a bit much, but if you want to secure application, that’s what you need. Otherwise, it’s a beautiful app and I’ve actually purchased a subscription temporarily, but I won’t renew it with the back door ability to your files.
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Response from developer
Thank you for your feedback. While we understand your concern, people forget their PINs and passwords regularly, even for important things like bank accounts. That’s why the ability to recover a PIN is essential for most users. We appreciate your suggestion and will keep it in mind. Thanks for sharing your thoughts.
A MUST-HAVE IF YOU CARE ABOUT YOUR PRIVACY
This app is an absolute must download if you do care about your photos and privacy. I was pleasantly surprised to see that features that are included in this app or so on point and tailored to the wants and needs of someone who is looking for privacy. it had features that I didn’t even know that I wanted yet. But after seeing and using it, I have to say that I am impressed by the efforts of the developers when they sat down to brainstorm the concept behind the app and what features the user would want. I suggest just downloading it and seeing what I mean. But all around very impressed very happy and that’s a rare thing for me to say about an app nowadays. This review itself is proof of the validity of my statements. I never really leave reviews, but in this case, I felt compelled to do so because how strongly I felt about the superior quality and workmanship that was put into this product. 10/5 stars! What you waiting for? Download it already and if I’m wrong, you can delete it and laugh at me for wasting my time writing this. BUT if I’m right, and you’re nothing but impressed and satisfied with the app, then I challenge you to make a review also and share your thoughts on this app. That’s the bet I’m issuing! Who’s game?
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Response from developer
Thank you for your enthusiastic review! Just a note: the mentioned challenge isn’t related to us. But we truly appreciate your support!
So disappointed
I really like the app, but it could certainly be better in terms on storage space and file security!! I’ve had the app for years, never had an issue until recently. I have to buy an external hardware now just to keep my files protected. Today out of nowhere thousands of my pics & videos were deleted! Apparently, my files weren’t able to be synced or backed up, even though I pay for the most storage. The app glitched out & just deleted everything that wasn’t already backed up!
For weeks those additional files had been uploaded safely with no issue. Some obviously weren’t backed up, but at least they were privately secured on the app, so I thought. I opened the app randomly today to find the last two months of uploaded files gone! I didn’t know that if ALL files weren’t “backed up”, the app would just delete them at random.
Such a disappointment!! I literally pay an annual fee just to lose my files and be left with a minimal amount of cloud space with no option to upgrade…
For weeks those additional files had been uploaded safely with no issue. Some obviously weren’t backed up, but at least they were privately secured on the app, so I thought. I opened the app randomly today to find the last two months of uploaded files gone! I didn’t know that if ALL files weren’t “backed up”, the app would just delete them at random.
Such a disappointment!! I literally pay an annual fee just to lose my files and be left with a minimal amount of cloud space with no option to upgrade…
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Avoid Avoid
Always was looking for an ap where I can my files, pics, videos etc.
An app which would hold all data secure.
So I would store on the app and then delete them from my photo gallery or download files… etc
So my search got me to KEEPSAFE.
When I first downloaded the app - it was absolutely amazing for several months. It was the best vault ever.
Now …. Bang opposite. Nothing but a nightmare. Everytime I open it kicks me out. Only time it doesn’t is when I put on flight mode. But then I also realised my saved pics, data, videos are also not visible…
I contacted them and I was advised to update the app. Although my phone does it auto- I tried to update the app, but with no luck.
I was offered to get refund (which I don’t care about). All my data stuck in their system.
Bottom line - it is a total nightmare and I’m going to delete the app and the data with it (good job I have an OCD with security and I have all data stored in an other app.
I personally wouldn’t recommend it to any one to download and use.
An app which would hold all data secure.
So I would store on the app and then delete them from my photo gallery or download files… etc
So my search got me to KEEPSAFE.
When I first downloaded the app - it was absolutely amazing for several months. It was the best vault ever.
Now …. Bang opposite. Nothing but a nightmare. Everytime I open it kicks me out. Only time it doesn’t is when I put on flight mode. But then I also realised my saved pics, data, videos are also not visible…
I contacted them and I was advised to update the app. Although my phone does it auto- I tried to update the app, but with no luck.
I was offered to get refund (which I don’t care about). All my data stuck in their system.
Bottom line - it is a total nightmare and I’m going to delete the app and the data with it (good job I have an OCD with security and I have all data stored in an other app.
I personally wouldn’t recommend it to any one to download and use.
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Something has gone wrong
Loved this app, always been really impressed and used it for years. In the last few months, it’s just hasn’t been working.
Imported files do no backup, I can’t send messages on the support section and it makes the rest of my phone lag really badly (these are just three main issues) lots of other pain points too.
I have been onto support constantly and had to delete and reinstall the app which is fine however even after this, it hasn’t fixed the problems.
I have tried to export the items back onto my phone and it will not work either so I am left with everything over the last few years on an app that I cannot use going forward despite paying for it.
Very disappointed customer
Imported files do no backup, I can’t send messages on the support section and it makes the rest of my phone lag really badly (these are just three main issues) lots of other pain points too.
I have been onto support constantly and had to delete and reinstall the app which is fine however even after this, it hasn’t fixed the problems.
I have tried to export the items back onto my phone and it will not work either so I am left with everything over the last few years on an app that I cannot use going forward despite paying for it.
Very disappointed customer
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Response from developer
Hey Luke, this is Tim - Head of Product here at Keepsafe. Sounds like you're having some technical issues with the app that I would like to diagnose for you. Would you mind reaching out to me directly at tim@getkeepsafe.com so we can get an engineer looking at your account? Hopefully we can fix the issues you're having, and at the very least get your your content back. Thanks for your patience.
