FLIR Tools User Reviews

FLIR Systems Aktiebolag

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Terrible App

Great device, but in the box contents it says to download the app to help with transferring files. But the TG267 is no longer supported. Great company for various devices, terrible at making apps.

thor740

6 days ago

Camera is fragile, App doesn’t work.

The FLIR C5 camera is fragile. Don’t believe what they say about surviving a 2 meter drop. Mine hit the floor one time from 1 meter and stopped working. My old C3 cameras worked nearly flawlessly being able to transfer photos from the camera to my iPad. Those cameras died, one within 1 year the other after 2 years. I’m now using a 4th camera. The FLIR app doesn’t communicate with the C5 camera. FLIR needs to hire somebody that can clean up the communication mess. I’ve been dealing with this for about six months now, I have called customer service. They have been useless simply referring me to download the app again. I have done this twice with no results. I have used their cameras for 10 years and have seen the decline in quality and service. I don’t recommend the cameras.

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olddood

4 months ago

Response from developer

Thank you for the feedback. We will definitely forward this comment to the relevant team internally for review. Remember that you can count on us if, in case of further assistance do not hesitate to submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Can’t import from Bluetooth device

I have a TG267 and the Bluetooth functionality doesn’t work with this app. This doesn’t match what the manual says. Frustrating that they removed the functionality. And the USB-C to phone connection also doesn’t work either. Need to use a laptop. 😞

BrioPack

5 months ago

Response from developer

Would you mind testing the meter with the new METERLiNK app? Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

App used to work well.

For some reason, my app now has a hard time “seeing” the camera to sync up with it. Once I go through several on/cycles of the camera, the app and my phones WiFi, it connects. By when I download all the images off the camera, it freezes in the import window. When I back out, it doesn’t have all the mages intended. To download.

Figured the app needed updating but there’s no update available.

Very frustrated as this is not a toy. It’s part of my livelihood and it’s proving to be unreliable.

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Dswanson71

7 months ago

Response from developer

We are sorry to hear that the app does not work properly and we appreciate the feedback. In order to look into this, we would need more details about it. Would you please give us a call to the number +1 (866) 477 - 3687 opt 3, and/or please report the problem at http://flir.custhelp.com/app/ask with the device, and a representative will reach you.

Please Hire a UI Expert

Unbelievable how many UI bugs this app has. Touch points are poorly designed, iOS design guides ignored, inconsistent behaviour and plain internal state bugs. Flur either does not have their software development process in control or they are not paying enough attention to it. So sad… and please, I am not your testing and quality control department so spare telling me I should file bug reports. I paid you and you are not paying me!

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Moglee

8 months ago

Response from developer

Thank you for the feedback. We will definitely forward this comment to the relevant team internally for review. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

ZERO STAR REVIEW. Removed support for TG267 Bluetooth THERMAL CAMERA

ZERO STAR REVIEW. Removed support for TG267 Bluetooth THERMAL CAMERA And only kept support for Wi-Fi devices!!!

We paid money for this

Aqibb

a year ago

Response from developer

Would you mind testing the meter with the new FLIR App METERLiNK and let us know if the issue persists? Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Problem connecting to Camera

Will not connect to my Flir E6~XT using share or through my Wi-Fi network. Going to uninstall app because it useless

wrh0627

a year ago

Response from developer

Due to recent changes in iOS, you need to connect both the camera and mobile device to the same wireless network to export files. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Remote Control

Please give back remote control capabilities the ability to manually adjust the camera was a feature that we used a lot. After 2.5.0 lost remote control. Please please bring back asap

IR scanner

a year ago

Response from developer

Thank you for the feedback. Be sure that we take feedback very seriously. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Does not work with FLIR One Professional

You can import photos and create a report-
But the app doesn’t detect FLIR device .

The app needs to clearly state which FLIR devices it supports.

Ideally update to find devices that are plugged into the iPhone.

Tech guy23

a year ago

Response from developer

Hi, thank you for your feedback. We would need further information so we could assist you. Would you please give us a call to the number +1 (866) 477 - 3687 opt 3, and/or please report the problem at http://flir.custhelp.com/app/ask with the device, OS and camera information and we will be more than happy to follow up with you directly.

Stream doesn’t work

The stream function doesn’t work. I’m up to date on both the app and firmware on the camera. It also seems to have no way to connect to ignite. What’s the point of having a cloud based system if you can’t actually use it with your mobile device. They make great cameras but their software is truly awful.

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ajd837625

a year ago

Response from developer

Hi, thank you for your feedback. We would need further information so we could assist you. Would you please report the problem at http://flir.custhelp.com/app/ask with the device, OS and camera information and we will be more than happy to follow up with you directly.