What the heck happened to this app?
Response from developer
Hi, thank you for your feedback. We would need further information so we could assist you. Would you please give us a call to the number +1 (866) 477 - 3687 opt 3, and/or please report the problem at http://flir.custhelp.com/app/ask with the device, OS and camera information and we will be more than happy to follow up with you directly.
Works fine, but you need the right camera
I would like the ability to edit them, like change palette, level & span etc, hopefully that could come on a future update?
Response from developer
Thank you for the suggestion. We will definitely forward this comment to the relevant team internally for review. For more tools to edit pictures, we recommend you to use the PC software FLIR Thermal Studio. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.
No control anymore
Response from developer
Hi Eng1hd, thank you for your feedback. We would need further information so we could assist you. Would you please give us a call to the number +1 (866) 477 - 3687 opt 3, and/or please report the problem at http://flir.custhelp.com/app/ask with the device, OS and camera information and we will be more than happy to follow up with you directly.
App will not connect to camera C5
Response from developer
Thank you for the feedback. We will definitely forward this comment to the relevant team internally for review. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.
FLIR
Response from developer
Thank you for the suggestion. Be sure that we take feedback very seriously. We will definitely forward this comment to the relevant team internally for review. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.
Won’t connect
Response from developer
Hi, thank you for your feedback. We would need further information so we could assist you. Would you please report the problem at http://flir.custhelp.com/app/ask with the device, OS and camera information and we will be more than happy to follow up with you directly.
Connection Issues
Response from developer
We are sorry to hear that the app does not work properly and we appreciate the feedback. In order to look into this, we would need more details about it. Would you please give us a call to the number +1 (866) 477 - 3687 opt 3, and/or please report the problem at http://flir.custhelp.com/app/ask with the device, and a representative will reach you.
Can’t connect to camera wirelessly
Response from developer
We are sorry to hear that the app does not work properly and we appreciate the feedback. In order to look into this, we would need more details about it. Would you please give us a call to the number +1 (866) 477 - 3687 opt 3, and/or please report the problem at http://flir.custhelp.com/app/ask with the device, and a representative will reach you.
Won’t connect to camera
- If the camera and iPhone are on the same home network, the import works perfectly fine. However for home inspectors 99% of the report is done in the field where there is no home network. This brings me to the biggest issue:
- Broadcasting wifi directly from the settings menu of the camera connects just fine and shows up on the FLIR Tools app, even shows the IP address. However, when I go to import it gives a connection error - “ Connection error - Please check that the camera is on the same network and restart device discovery!” What’s odd is that when I go to my browser and type in the IP address shown for the camera it brings up a page from the camera to login to, so clearly it is connecting with the camera just fine.
Response from developer
We are sorry to hear that the app does not work properly and we appreciate the feedback. In order to look into this, we would need more details about it. Would you please give us a call to the number +1 (866) 477 - 3687 opt 3, and/or please report the problem at http://flir.custhelp.com/app/ask with the device, and a representative will reach you.
Pointless
Response from developer
Hi, in order to better assist you we would need more information about the problem. Could you please provide the details of the OS Version, Model number, App version by logging into http://flir.custhelp.com/app/ask and creating a ticket? An expert will contact you back and help as much as possible.
