Useless, can’t stream to iPad
Response from developer
Hi, we apologize for the inconvenience caused, this issue was addressed in the latest update. Could you please update your App and let us know if that solves the problem?. If the issue persists do not hesitate to report the problem at http://flir.custhelp.com/app/ask and a member of our support team will reach you directly.
Streaming has been broken for some time
I have updated to the latest app version as well as the latest firmware on the T530, but it does not work on any of my iOS devices (iPhone 12, iPad Pro or iPad Mini).
Response from developer
Hi, we apologize for the inconvenience caused, this issue was addressed in the latest update. Could you please update your App and let us know if that solves the problem?. If the issue persists do not hesitate to report the problem at http://flir.custhelp.com/app/ask and a member of our support team will reach you directly.
Stream does not
Response from developer
Hello, soundneedle. Thank you for the feedback. Be sure that we take feedback very seriously. We have tested the app on new iOS devices and is working without any issues. Stay tuned to our website for further updates. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3, or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.
Works For Me
Response from developer
Thanks for your comments! Glad to hear that everything is working fine. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.
Horrible to pair with account and camera
The app has a convoluted way of pairing with the flir ignite account, but then doesn’t work. My camera will upload to the account, but this app won’t download from the cloud.
Occasionally after many refreshes the camera appears in the device list, click upload and the camera display changes to a basic thermal image with no controls. Only way to fix it is by rebooting the camera.
Camera is latest firmware, this stupid app is the latest.
It has so much promise but is marred by incompetence and complicated ways of doing anything.
Response from developer
Hi, we apologize for the inconvenience caused, this issue was addressed in the latest update. Could you please update your App and let us know if that solves the problem?. If the issue persists do not hesitate to report the problem at http://flir.custhelp.com/app/ask and a member of our support team will reach you directly.
Oh dear, oh dear, oh dear….
Can’t open from photos app without stripped thermal data.
Can’t even open from the share sheet.
Response from developer
Sorry for your experience, we agree that the app has been in need for a refresh. We have worked to improve a lot of the app and hopefully it works better now. We will continue with improving also the editing parts, we value your feedback. Let us know if the opening works better now. Thanks for sharing your feedback.
Totally useless
If you thinking about buying a FLIR camera think twice.
And if your version of the app allow to live stream. Do not update! You’ll lose the function!
Response from developer
We are sorry to hear that the app does not work properly and we appreciate the feedback. In order to look into this, we would need more details about it. Would you please give us a call to he number +1 (866) 477 - 3687 opt 3, and/or please report the problem at http://flir.custhelp.com/app/ask with the device, and a representative will reach you.
Text annotations
Response from developer
Hi, we apologize for the inconvenience caused, this issue was addressed in the latest update. Could you please update your App and let us know if that solves the problem?. If the issue persists do not hesitate to report the problem at http://flir.custhelp.com/app/ask and a member of our support team will reach you directly.
Not intuitive
For example:
While it does allow the user to export multiple images at once, there are no swipes or long-presses that allow for multi-select. Instead, the checkbox on the upper right (which adds checkboxes along the left side) serves the purpose. (Why isn’t this icon on the top left, above where the checkboxes appear?)
Response from developer
Thank you for the suggestion. Be sure that we take feedback very seriously. Stay tuned to our website for further updates. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3, or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.
Bugs with latest IOS firmware
Works fine with older iPhone SE software version 14.2
Response from developer
Hi, we apologize for the inconvenience caused, this issue was addressed in the latest update. Could you please update your App and let us know if that solves the problem?. If the issue persists do not hesitate to report the problem at http://flir.custhelp.com/app/ask and a member of our support team will reach you directly.
