Don’t make a mistake on your order!
Be sure not to make a mistake on your order or choose the wrong payment method. I ordered food for a sleepover my son was having and needed to make a change to the payment method I used. Couldn’t find any way to do it. So I cancelled the order, literally 1 minute after submitting it. I received a message saying due to the inconvenience I was still going to be billed. I contacted customer service to explain I still wanted the food I just needed to change the payment method. She said I needed to click on the receipt for my order. However, I cancelled the order so soon after my order was made there was no receipt. I explained that since I was being charged anyway I still wanted the food. She then said other then placing another order, there was nothing she could do for me. What!?! What happened to the food the restaurant had already “prepared” and was being charged for?!? Wasn’t that the reason they gave me for not being able to cancel the order in the first place?!? She did say she would escalate the matter with a “service specialist” but that person didn’t contact me until 24 hours later. So now I am out the money for the order, never received the food, and ended up having to go to another restaurant anyway.
Show less
Usually great
I use Postmates at least once a week on average and subscribe and ALWAYS tip drivers 20% plus and usually add Cash too just cause I know how hard this world is! But IM still very upset that about a month ago I ordered a pizza when I was out of town ( I have my location setting set to while using app because I don’t see the purpose of a delivery app knowing my exact location every minute of every day) when I got home LATE and exhausted from traveling I ordered supper and it was sent to a popular chain but in my previous location, I immediately received a notification that I was FAR from the delivery address and I canceled the order ( but was still billed) then reordered the exact same order from correct location and it was also Canceled!!! Both show canceled on my account but I was still charged for the first accidental order AND had to cook supper at 8-9pm after traveling ALL DAY! So, NOT happy about that! I feel like im a fair customer and try my best to be honest and fair to my clients this is something that I am very unhappy about having to pay an extra almost $83 this month on my credit card for a order that was canceled within minutes of placing the order!
Show less
Horrible Service
The service is absolutely horrible for the cost. I don’t mind paying additional for priority service, but I expect the food to be delivered once its ready so that I can actually enjoy it. Granted, its never going to be as fresh or good as getting it right from the restaurant, but when the customer service doesn’t stand behind its service then its time to call it quits. Delivery times are just getting longer, and priority really means nothing. I had a driver text me saying I have your order, but I’m waiting on more to be ready before driving out, so its going to be longer before I actually starting heading to you. So guess what guaranteed cold food. You have to hope the order is right to begin with, because burnt, swapped, or just plain wrong items is fairly common. Trying to fix that with Customer Service is a joke. They just say, oh well it was delivered before the latest arrival time, which everyone know just keeps getting updated. Hey Postmates, how about this, get a real benchmark and use the first latest arrival time that’s posted when the order was placed and not just the one that keeps updating? Yeah, you’d go bankrupt in a heartbeat because the other day I had a 2 hour delayed delivery time and you guessed it the latest delivery time just kept getting updated. Finally time to delete this app and use any of the other delivery services out there, good thing there is plenty to choose from.
Show less
Wouldn't recommend to New drivers, Or Customers
Just Like Uber eats, The Drivers Have Zero Respect but Here In Chicago, They are basically making us as customers Pay for their gas. I've ordered food from Postmates in the past and the drivers are completely Disrespectful, They dont leave their Vehicle, Its just A waste of resource to be honest. I've had to leave my apartment Just to Tell drivers to Get out and bring the order to my Door. Im a College student and I Can't sit here and leave my desk or my PC to Go and help someone follow clear directions. I dont tip any driver, Because to be honest, They dont deserve it, They are mad Disrespectful and have zero manners for the public, Uber needs to Start Deactivating Accounts that wont follow Guidelines. I also been a Driver for both platforms, and The Continuous mistakes They make with app errors, GPS Problems, and the Cashout portion is just sad. Not to mention Customers LIE a ton saying they never received their orders so now to ensure that this Isnt said, I catch them(And have caught a few on video), Cancel the order after they got it and Say that they never got it. Its sad. Customers and some drivers need to start being held On Consequences Because this is Getting out of hand with the amount of Lies going around Via Drivers and Customers. I now wear Gopro's to ensure I'm Covering myself when delivering. Its sad people are evil to Lie when we have other jobs and we do this as a Graditude to Soceity
Show less
Awful
First time I got food the driver took an hour the place was only five minutes away from the location I was at my food was cold and I’ve had nothing but problems since… and I just placed another order in the restaurant actually canceled itSo I start to chat with the people and they are rude and then if you don’t answer back right away they just drop the whole conversation which I find very very unprofessional. I’m sorry if I can’t sit and chat about it for 30 minutes OK over a $13 order that was canceled they just needed to fix it but I guess it’s too hard for some of these people that work for Postmates sorry not sorry just keeping it real and this one by far is one of the worst services and just plain rude. I’ve noticed lately and I don’t know if it’s just because lack of drivers but the quality of service has gone down the tubes for a lot of these types of services and I’m not the only one that feels that way UPDATE! They said they refunded it which they never did time and time again they fought with me and got an attitude thank God I deal with Apple and used my Apple card because just now after 10 PM I got my refund the next night? This is the most crooked company and needs to go they told me repeatedly that I got a refund nope I just now got it because Apple investigated it and fixed it. BEWARE THEY TRY TO STEAL MONEY AND NOT GIVE IT BACKTy Apple Card for getting my money that they got an attitude about and said it was refunded when it was not. Awful awful awful app
Show less
Terrible Customer support - app changes your payment method without consent
Since postmates was taken over by Uber I have had several problems, none of which has been satisfactorily resolved. The latest is that although I selected Apple Pay as my payment method, postmates instead charged a debit card that was on file as an alternate payment method, without my authorization. I tried to change my payment method back to Apple Pay, and repeatedly received an error message saying they were unable to complete my request. I contacted support and received replies that said “when you select apply pay, postmates can only charge the card associated with your Apple Pay account” which….. is what I wanted postmates to do and which in fact they did not do. They charged a debit card they had on file, NOT Apple Pay. After receiving the same copy-paste support response for two days now, I am sure it is past the window of opportunity to change my payment method to the method I originally selected. There is no phone number to contact someone and the email support team obviously either did not read my responses or did not understand them. I removed the debit card that was charged without my authorization and am no longer using Postmates. I am leaving this review in the hopes that 1)others will be aware that Postmates arbitrarily changes your selected payment method and 2) maybe I will get a coherent response to my issue, since the support avenues provided haven’t given me that.
Show less
Postmates could be a lot better
Although the selection is sometimes good /usually. And the unlimited is also a good offer. But sometimes it doesn’t even matter if u pay the $10 for unlimited because the customer service is horrible unfortunately. All the drivers have zero incentive and are really bad delivery people a lot of the time. 50% of the time i don’t get my order. I’ve also gotten charged for orders that I’ve never even received and there was no way to contact anyone or get my money back. I’ve waited 2-3 hours at times and had the delivery people lying to me saying their on their way when they’re not. It’s just really frustrating customer service almost always. I think if they’re drivers had more of an incentive and maybe could be more professional. I leave simple instructions for what to do and 99 percent of the drivers don’t follow the instructions. I live in a area where it’s extremely easy to get food taken and i require for someone to let me know their coming or make contact with me- they almost never do. And they struggle to just find my apartment and get up i almost ALWAYS have to go downstairs even though it’s an extremely simple process to follow to come to my door. Not the best. They need some issues worked out but the selection of food is good and the unlimited is good IF and i say only IF ur gonna actually get ur food. And not 3 hours later.
Show less
Today was GREAT but last time was NOT
This is the second time I’ve ordered through Postmates. The first time was several weeks ago. The app said my order was delivered but it wasn’t delivered to ME so I’m not sure who they left it with. I could not reach a human on the phone to get it sorted out. I am blind and having to do everything online takes me four times longer than a sighted person. By the time I went through all of the text and email protocols, everyone was closed and I was unable to get food that night. When I got to the door there was no food and I spent the evening hungry. I was given a credit for the mix up but I could not find it tonight when I ordered again. I was hesitant to use Postmates again but since I already had the app open looking for my credit Iwent ahead and ordered my food and figured I would give them a chance. I was not sure what to expect after the fiasco with the previous order. However, my driver was easy to contact and she made sure I got my food. I was trying a new restaurant both times. Tonight I am happy with my choices and with the service. I will continue to give Postmates a chance to improve my three star rating. The three stars was only for the service itself and difficulty I had trying to sort out the mix up last time, NOT for my driver tonight. Nathacha definitely gets FIVE STARS!!
Show less
Inaccurate e orders, Unprofessional drivers, terrible customer service
Practically every order I have made on Postmates has been a nightmare. They charge a ridiculous small order fee, so unless you’re planning on ordering food for an entire family or spending a bare minimum of $20 on a single burger and fries you’re not getting the best deal. When it comes to ensuring that you get what you order the experience is troublesome and annoying at best, and frustratingly egregious at worst. Often the orders are either not checked for accuracy by the drivers or the options you select will be completely disregarded. The drivers I have had the unpleasant experience of interacting with have been all around dissatisfying, in addition to being hard to contact in the first place they’re often rude, condescending, and unprofessional. Trying to get a refund for your inevitability messed up order is akin to pulling teeth without novocaine, the app has no live support or even a bot to speak to about fixing mistakes or receiving a refund. The app also only gives credit instead of actual money for their refunds, forcing you to order again and repeat the absolute mess of a process I’ve been describing throughout this review if you want to get anything back at all. UberEats, Postmates, or even GoPuff are much better in every aspect in my opinion, a lot of catch up needs to be played by Postmates to ever stand a chance at getting my money for some McDonald’s again.
Show less
Don’t use postmates unless you want excess charges.
This last time I used PM they charged me $60 for two meals which the total didn’t come anywhere near that amount! The food was barely thirty if that, then I was charged $12 in fees, and another $7 in delivery fees for a restaurant not a mile from my house! When i got my order there were two meals in it of what I ordered, rather than what I requested. My mom wanted rice, beans, chips and pico for dinner. She got the chips and pico... that’s it. They also charged me an additional $15 two days later! That brings this order up to $80! I sent in an order issue request and they said they couldn’t do anything about it! My health is horrible so my family frequently uses GH, postmates, and UberEats every month if I don’t feel up to cooking. They get a significant portion of my family’s income, but they couldn’t correct the issue? They wouldn’t even give me money back for ALL the stuff that was missing.
This isn’t the first time this has happened; on average postmates gets our orders wrong about 70% of the time! Then I usually have someone throwing a tantrum and I have to try to get it fixed. Usually, on average I only get a few bucks back. Typically less than half the cost of whatever was wrong.
Overall postmates does NOT care about their customers, they up charge excessively, and add extra charges behind your back. Had I know I was going to be paying $50 extra for dinner I would have ordered from the place down the block.
This isn’t the first time this has happened; on average postmates gets our orders wrong about 70% of the time! Then I usually have someone throwing a tantrum and I have to try to get it fixed. Usually, on average I only get a few bucks back. Typically less than half the cost of whatever was wrong.
Overall postmates does NOT care about their customers, they up charge excessively, and add extra charges behind your back. Had I know I was going to be paying $50 extra for dinner I would have ordered from the place down the block.
Show less
Response from developer
Hello - I’m sorry to hear that your experience with our service was not as needed for you. This is not what we want for our users. We’d like to review your issue again and make this situation right. Please press “contact the developer” when you receive this reply and select “App review followup” from the drop-down on the "How Can We Help Form". Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved.
