App rarely works
From what I remember years ago at this point, the app itself was fine. However, unfortunately ever since Covid, I haven’t been able to get in the app more than maybe one or two times. After hours and hours on the phone with support, over many months time, and each time an update comes out I run into the same problem. Super frustrating and annoying that I can never access my banking information, and have to do it on their website, which is pretty basic and not great.
Aside from that, I feel like I’ve had to re-enroll numerous times over the past couple years. It’s a lot of work for an account that I can’t even access easily.
Please do better someday very soon.
Aside from that, I feel like I’ve had to re-enroll numerous times over the past couple years. It’s a lot of work for an account that I can’t even access easily.
Please do better someday very soon.
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Skewed / tainted ratings. This continues to be the worst.
The “big fix” means that the app now opens, apparently. Basic functionality still stinks: Lots of spinning wheels still, although a “new” error message confirmation after 90 seconds of spinning wheels is an improvement I guess.
Error message after just clicking on the Transfer button to activate that functionality (not actually making a transfer): “(sad face emoji) Oops, something went wrong. There was an issue loading this page.” Same outcome multiple times. SO GLAD this is not my primary banking app. Will continue reverting to the web page for my BASIC needs with the accounts I do have at LMCU.
Error message after just clicking on the Transfer button to activate that functionality (not actually making a transfer): “(sad face emoji) Oops, something went wrong. There was an issue loading this page.” Same outcome multiple times. SO GLAD this is not my primary banking app. Will continue reverting to the web page for my BASIC needs with the accounts I do have at LMCU.
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READ FOR FIX
I just become a landmark member about 2 months ago was unable to use the app until now. The app was stuck on the opening screen with an endless rotating circle. I contacted support- and they advised me not to use my WiFi. I use spectrum for WiFi. For some reason, while on my Spectrum WiFi it would not work. I switched to my cellular data and it instantly worked. Hope this helps someone.
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Won’t download and doesn’t work anymore
I have reinstalled the app. I’ve deleted it. I have powered off. I have tried everything I can in the app. It just sits there loading the whole time. I’m not sure what happened but it used to work beautifully and now nothing works.
Digital app
Your app will not work on my iPhone or iPad
Had many employees try to help but still can not use the app.
One would think that someone at landmark could help. As large as landmark is there should be able to help. Why up grade in last November if it does not work . Poor service .
Had many employees try to help but still can not use the app.
One would think that someone at landmark could help. As large as landmark is there should be able to help. Why up grade in last November if it does not work . Poor service .
Horrible since fall update
I had to deal with a bad mobile banking app at my last bank. To be perfectly honest, that’s part of why I left. Now, since landmark updated their app, at the end of last year, I am randomly logged out, not able to access accounts periodically, sometimes it just simply won’t respond, and overall it just operates very slow. I do not understand why they had to change from their last app. It was much better than this one. I’ve dealt with it and the frustration since they launched this app. I hope they can figure out what they need to do to fix this problem.
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Fraudulent activity
There is no way to lock card when suspicious activity occurs. And since there isn’t 24 hour customer service, it makes this even scarier. So your account could possibly get hacked over the weekend and you’ll have to wait til the next business day to try to lock your account. Once your account is compromised you have to deal with incompetent customer service and answer a lot of stupid and frustrating questions about YOUR MONEY that was supposed to be protected
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TERRIBLE UPDATE
This app used to be very reliable, ever since you guys updated the app, I have to wait 10mins for the “Transfer Money” page to load and even then I give up because it doesn’t work. How is this supposed to be an update? I’m glad I’m not the only one having issues but you guys really to fix this. I’m considering going to another bank just because of your app update.
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Many issues with updates
Transfers do not work, app will crash. Will not connect with outside banks or credit unions, when you put in deposit amounts to confirm accounts it states wrong amounts entered and locks that option and you are forced to start the process over. App is also confusing to use, not user friendly at all. I have opened personal and business accounts with Landmark CU, the app makes it difficult to work with both types of accounts. The online version is not much better, updates seem non-existent... Frustrating...
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New system bugs
I get that with a new system there is always bugs to work out. But I think that since it was launched in November, it’s just been getting worse and worse. The app has now gotten to the point where I can’t even log in. I can’t get past the spinning circle of doom.
