SettleAssist User Reviews

Top reviews

Terrible app

Glitchy... slow performance. Not useful for long term

Does not save time

This app is a waste of time. The estimate tree looks ridiculous when uploaded in XM8, and must always be modified. Not all options for roof coverings either

Terrible app.

Worthless app. Real adjusters would never use this trash

Terrible

Photo quality is an F, won’t open claims or locks up, terrible

iOS 13 Failure

I have used this application prior to the iOS 13 update. Since I have updated to iOS 13 the application is next to useless, due the voice dictation not working correctly. I have contacted upper management with accurace, and they have advised it is not a real problem. They also advised there is no update or fix in the works for the current application I am using. I don’t know about everyone else, but most carriers are actually making us use this faulty application. The next time I am dangling on a 14/12 pitch roof, it would be soooooo nice to be able to promptly label a photo using one button and my voice. Just in case you are wondering- the other hand is holding a rope hooked up to a safety harness with a braking system. The failure point of the application is forcing adjusters to use two hands to enter detailed information applicable to the photos being taken. Absolute shame on accurance for not providing a simple fix to THEIR application we are being forced to use. I guess it will take someone being seriously injured, who has an attorney on retainer like me, to have the issue corrected. Point blank accurance has been advised of the safety issues regarding their application and iOS 13. If someone is injured as a direct result point your attorneys to this review where it has been made clear that the voice dictation failure is a major safety issue. I hope I am not the only one that feels this should be resolved immediately.
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Response from developer

Thank you for taking time to provide your input. The iOS13 update did cause issues with voice dictation with earlier versions of the SettleAssist application. SettleAssist has been updated and voice dictation works in the app for all iOS versions. If you have not already done so, we suggest you update it. Users of this application, or any other inspection tool, should always prioritize his / her personal safety while completing property inspections. Though we understand that entering information real-time while inspecting the roof is an important convenience, it is not a requirement for completing a job using our app and we would never suggest someone do so at the risk of personal harm. While using the app, if at any time someone feels his/her safety is compromised, he/she should take necessary precautions to remove themselves from harm’s way. Accurence cares about our users’ experience as well as their safety and well-being. We work diligently to ensure the app functions correctly across multiple platforms and multiple iOS versions. We strongly recommend users follow their company procedures for performing safe property inspections and use caution when using a mobile device, with any app, while performing certain tasks.

Horrible

First off, you have to manually login every day or two. What a pain in the butt. Aside from that, the program is horrible. My macros in Xactimate are just as fast. The integration with JobNimbus is horrible too. Photo reports are low res and worthless for sending to adjusters. Don't waste your time or your money.
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New update

Seriously, no advanced login features?

You have to change your complex password every 30 days. Now with the new update you have to manually login everyday. What an inconvenience!

I use to be impressed with SettleAssist, but not with the recent update!

Sales

Amazing! This simplified version is a game changer

Simplicity. Ameliorating.

The app makes estimation, scoping and processing information much easier. Reduction in these fields is all around efficient. A few small bugs, undoubtably fixed already, through active support from the developers makes this app stay at a 5-Star Rating. Leanne aided my concerns and their engineering department resolved the issue promptly. Fantastic.
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