Great Banking
Absolutely love my loan officer, keeps me up to date on interest rates and banking matters. Love the staff also, very informative and helpful. Great feeling working with these folks. Great hometown feeling.
Drive through
So far, so good. There is one lady that works in the drive through that seems to not be real happy with herself, so I as a customer when I leave the window I’m not as happy or joyful. I really try not to use the drive through service.
It’s efficient but-
This app is very good when it comes to tracking my purchases, etc. But there has been a recent problem of transactions not showing up??? And sometimes it says the money was never spent, and I buy something else, then it all leaves my bank account at once. The past transaction that didn’t go through, and the one that I made after that. It’s a bit of a bug or something I guess. Other than that, everything else works perfectly.
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My new Bank
I enjoy the convince and the employees are so nice and friendly. They will help you no matter if your on the phone or in person.
Love the App and the Credit Union
Doug Martin you are an asset to the credit union , excellent job Doug ,special thanks for your loyal, dedicated, professional, and caring services you have rendered us. Just taking the opportunity to thank you and invite others to choose East Texas Professional Credit Union whether its a car, personal loan or other financial needs, Doug Martin’s expertise is an asset to members. Doug Martin assumes their need as if it were his own need. Doug your expertise has helped us achieve many of our goals, we recommend you as a financial leader. Your
Professional, dedicated abilities to everyone who need financial guidance, a car, or whatever a member needs to reach out. Go get what you need everyone in this area.
I assure you that you will be pleased. God
bless each of you Spiritually. Physically, and Financially. Stay safe and pray. Stay safe and pray all the time Luke chapter 18:1
Mr. & Mrs. Otis & Dorothy Malone
Professional, dedicated abilities to everyone who need financial guidance, a car, or whatever a member needs to reach out. Go get what you need everyone in this area.
I assure you that you will be pleased. God
bless each of you Spiritually. Physically, and Financially. Stay safe and pray. Stay safe and pray all the time Luke chapter 18:1
Mr. & Mrs. Otis & Dorothy Malone
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ETPCU has been great
ETPCU has been great for our family and a small business we did have. We have been here 31 years. We have secured many personal loans successfully.
Richard and Gail Apple
Richard and Gail Apple
Not Happy
I called and spoke to representative today in regards to my account. I had an issue with my card card being compromised and so I went in and paid the 10 dollars for the quick release. When I tried to use the new card onmy PayPal acct. I was told that this card was attached to another account. it had been deactivated for fraudulent charges. I was transferred over to card services and places on hold for over 1 hour and the phone hung up in my face. When attempting to call back I was sent to automated system. This to me is poor customer service. The teller before transferring me told me basically that I was lying because they did not recycle numbers. I have banked with ETPCU for over 20 years but this has me feeling like I need to find another bank
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Great App
Great app that is convenient to use. Would love the ability to transfer funds with other ECU users. Currently I have to use a third party app to accomplish that task.
Smith
I thank God everyday for ETPCU..... Everyone there is courteous and professional and will in every opportunity to give you the upmost service.... THANK YOU TO THE TEAM..... and I can truly say my entire family banks with ETPCU and my future generation of family will as well.... be bless
Mobile deposit will only work occasionally
Same bank, same signer, small amounts, sometimes typed out (always deposits), written (sometimes will deposit). The main reason I wanted the app. All stars would be possible if the mobile deposit would work better for me.
