Leave a Review MBTA mTicket
Don’t buy your tickets from this app
Tried to buy my ticket on my way to work, no ticket but they still charged me, I call customer service, they did not provide anything helpful. I have the charge on my account just give the ticket if people need it. It’s kind of ridiculous how you will take the money but not provide any assistance beyond that. Just save your Time,
Money and frustration. And buy it once you’re on the train.Show lessA95M92
Horrendous update
This used to be a fantastic app, but for some idiotic reason they removed the function that showed you the time your train was arriving in real time. Now you have to guess every morning because the trains are not on time each day. It creates extremely unnecessary stress. As I arrived to the station for a 7:53 train I found out only once there it is running 13 minutes late. Would have been nice to know this before I left my house. Bring back this function. I don’t get the point of this app without it.Show lessceceliahalpert
Developer Response
Completely understand your frustration. The App uses the schedule and alert functions from the MBTA website and there was an update to the website. If you would like to discuss further, please email mticketing@mbta.com. MBTA mTicket TeamSame issue with Apple Pay. Steals your money.
Same issue as reported by others. I paid for my tickets using Apple Pay but got an “invalid address” message. MBTA charged me for the tickets but won’t let me access the tickets in the app. They’ve known about this for awhile and haven’t fixed it. They’re either crooks or incompetent app developers. We’ll find out ....Show lessOliveFromJersey
Great job!
I’ve used this app for well over a year now; after the latest update, it takes only seconds to buy a new pass. The addition of Apple Pay is amazing, no more fussing around with cards. Shout out to the devs who obviously put in a lot of work to make what was a barebones app into a really pleasant and fast experience.Show lessLoves2Spooge_69
Developer Response
Awesome to hear!! Glad to hear you enjoy using the App!! MBTA mTicketing TeamWorking fine for me 👍
I see lots of negative comments. But for me it worked fine and i used couple of times. It is helpful to book the ticket at the last moment. Even we can book the ticket after boarding the train. No need to think about ticket and cash change when we onboard... But internet, Signal and Battery matters 😝Show lessKavishankar
Developer Response
That's awesome to hear! Glad the App was easy to use and you didn't run into any issues. MBTA mTicket TeamDidn’t get my ticket after I paid. I need my money back
I just attempted to buy a weekend pass for $10 and I used Apple Pay. The app gave me a weird “wrong or invalid billing address”, which Apple Pay does not even require. I check my back account and the transaction went through but I didn’t get my ticket! The funny thing is that I read on the app review here that someone else had the very same problem but since it was over a year ago and the developer actually responded, I thought that it got fixed. Which clearly it did not!
So two things:
1- PEOPLE BE AWARE AND STAY AWAY!
2- I will change (edit/update) my review ONLY when I get a refund, not just a response like “oh sorry to hear that...” I want actions, not a sympathy that cheats me. So if you guys still see this, it means that I didn’t did my refund NOR my ticket!
I need my refund please. I don’t have time now to google how to report/reverse payments. and please don’t just say sorry for my inconvenience.. I need my refund. Thank you.Show lessAmer.Dababneh
Developer Response
This should not have happened. If you have not reaching out to mticketing@mbta.com as of yet, please do so and they will be able to review your account and the transaction in question. MBTA mTicketing Teamdoesn’t sell ticket I want tho website says it does
I installed this app specifically to purchase a ticket to Gillette Stadium - a special ticket you can only buy in advance, at certain stations. The MBTA website states that mticket is one way to purchase it, starting on July 1 (for July 7). Well within the 7-day minimum for tickets to be available.
So I just tried to buy such a ticket, and the app tells me it is not available for sale!
Very disappointed, will have to make trip to station.Show lessfree-nickname
Just buy the physical ticket....
This app completely glitched on me today and WOULD NOT allow me to buy a ticket for the commuter rail. I tried everything, closing and reopening the app several times only to have the same result, the app telling me there was something wrong with my connection even though there clearly was not. I missed my train because of this and almost missed a quiz. But then again, its my fault to have trusted anything ran by the mbta.Show lessIlikechips2345689
Just one issue
App works fine. It’s easy to navigate and gets the job done. My only gripe is with the weekend pass. I wish it would either clearly notify you before purchase that you are buying it on a day it can’t be used, or simply don’t have the option to buy one on such a day. You shouldn’t be able to buy a pointless ticket.Show lessCcominelli
Developer Response
Thank you for the feedback!! We allow it to be purchased on days it can't be used so customers can purchase the ticket in advance for their trip. MBTA mTicketing TeamConsider screen timeout
App is great. You might want to consider using the ios function to bump up brightness and prevent screen lock to appear for 3 minutes. Need this time since conductor announce they are walking to see the ticket. Right now screen lock kicks in very fast.Ashish logmaster
