Leave a Review MBTA mTicket
App lost tickets, stole my money
I had several paid-for tickets stored in my ticket wallet before I boarded the train this morning. I got on the train meaning to activate one, and the app told me that I had no tickets. I decided to buy a couple more to placate the conductor and try to resolve the issue later. Then the app directed me to set up a new account. It had apparently lost my credit card information. Is the MBTA trying to rob passengers or merely incompetent?Show lessMarkoboston
No purchase history
I've never had any problems purchasing or showing a ticket, but where is my ticket history? I have to enter my card details and the same ticket type every single time I use the app. No receipts anywhere or emails.hotcheezlog
Did not give me my ticket but took my money
I used the app to get a ticket but was never issued a ticket through the app. It told me there was a problem with my credit card. When I tried again with a different form of payment acted liked it worked but never issued me a ticket. When I checked my credit card it said that I bought two tickets but was never issued a ticket. Will figure out another way to get tickets. Another time the MBTA does not have great serviceShow lessALW7337
Works great
I was nervous to use this as my primary method of buying commuter rail tickets after seeing the negative reviews, but after weeks of use I haven’t experienced a single problem, not even a little glitch. I use this for commuting to and from work so for the app to not work for some reason would be a day ruiner. That being said, I have no complaints. I’ve downloaded tickets while doing a full sprint to catch the train and it’s been ready to go when it arrives. I can’t figure out how to see the live updates of trains on it, or maybe you just can’t do that through the app, but that’s not a significant drawback to me.Show lessEMurray222
Developer Response
That's awesome! Glad that you are enjoying the App! Sincerely, mTicketLife saver
This app truly save me today, I got to south station and the train was already moving. I didn’t have time to buy a physical ticket, and didn’t have enough cash. It was easy to download, and worked great for me. Thank you to the APP gods!!99ways2Win
Super Simple
From the initial download to purchasing a ticket, I was so impressed with how quick and simple the process was. No glitches, no unexpected pop-ups or crashes. Everything just worked.Chris Rucinski
Tickets disappeared
It was fine for a while, and today it ate more than 4 tickets from me. My purchased tickets are all gone for no reason. I purchased another one and activate it right away, it disappeared again after 10 seconds. I have to refresh the app to see my activated ticket, but my stored tickets are all gone! That’s $50!Show lessPetersu33
App worked for me in November 2017
Last minute plans.
Walked to the train station.
Had download the App the night before.
Successfully purchased ticket.
No glitches for me.events guy
Screws up screen brightness
The app purposefully makes your screen display brighter when displaying the ticket. When you close out of the app, and cancel it completely the phone brightness stays turned up. You have to do all the way into setting to re-engage the auto brightness setting.Chewy1907
Worked fine for me
I couldn’t find a machine to buy a ticket and I used the app and took a commuter rail to Boston with a ticket on this app. It was great since I didn’t have any cash and the conductor worked with this ticket no problem. Thank youNilknoc
