Leave a Review MBTA mTicket
Times not accurate/updated
I’m on my second try in using this app to coordinate with the commuter rail leaving from South Station— the first time I thought it was my mistake, as I missed my train. It turns out that the times listed in this app are not accurate. My train lists as leaving at 3:38. The station’s schedule doesn’t have it leaving until 4:08 each day. I haven’t dared trying it on my way to work.Show lessfoilbelly
Smooth and Useful
First time using the app, and everything went just fine. Pay with your card via the app, activate the ticket using the phone right before you board the train, and show the conductor the screen when he/she is checking tickets. Simple as that! No waiting in line! The only drawback is while buying a monthly pass, the app does not support use on the subway system - only the commuter rail. Well worth the download.Show lessOmgitsbowtie
Developer Response
Awesome!! So glad to hear that the App was easy and convenient to use!! We understand the frustration not being able to use the monthly pass on the subway system. Unfortunately with the current system, the fare gates do not have the technology to scan the bar codes. MBTA mTicketing TeamMbta app flaws
In many ways this is just a wonderful app BUT real pain in neck if you go sometime (?a few months) without using it then you can not see or access stored tickets without logging in (this does not happen with the parking app). Also paid for tickets expire after 3 months as well.... Both
seem unnecessary money making scheme by the TShow lesspcc51
Awesome app
I use this app from last 2 years, works great. It also shows train schedule and delays. I never noticed anything wrong in the app as mentuoned in nagative reviews, may be they are older.Yogipatel77
Scary reviews but actually fine
I can’t speak for the experiences of the people who had bad reviews, but this app had been simple, lean, and effective for me. From download to ticket purchase it was about 3 minutes total. Now I’m ready to buy any new tickets in literally seconds. It definitely beats waiting in line to purchase tickets like a noob. 5 stars from me unless I see any evidence that the app deserves different.Show lessWilly clif
Developer Response
Awesome to hear!!! Soooo happy to hear that you are enjoying the App. We want to continue to make this App easy and simple to use. If you ever run into any problems or have any questions, please feel free to reach out to us at mticketing@mbta.com. MBTA mTicket TeamComing soon to Apple Watch?
I love the mticket app! Its been such a convenient way to purchase & carry my commuter rail passes for work!!! The only hiccup I’ve had was the day I accidentally ran out the door & left my phone behind. I had to purchase a round trip ticket. Would have been really sweet to show my pass on the train using my apple watch! Hope that is coming soon?!Show lessaskhgrbalerihgf
Developer Response
It's great to hear that you love the App!! We are always looking on ways to improve the App and always love hearing user feedback. Thank you for the suggestion with the Apple watch!! MBTA mTicket TeamEasy & Convenient
Negative reviews made me wary, but thought I’d give it a try. Was surprised how simple it was for a elderly technophobe like me.
Got the ticket with the old folks discount without any difficulty and used it for a round trip just completed.
I only had to make sure the phone was charged sufficiently when boarding the train.Show lessOysterLew
Developer Response
That is awesome to hear!! So happy you were able to use the App with ease!! MBTA mTicket TeamLogs me out
Generally works well, but for the last week or so has logged me out of the app as I re-open it to show the conductor after I get on the train. I buy the monthly pass, and shouldn’t have to log in all the time.Hack Patooey
Student commuter
As a student I like how convenient it is. It Always works and all it takes in 2 seconds to load. I would suggest it to anyone443424343756443386
Unable to login\Create Account-does NOT work
I hate this app. Customer service was NO help when I meticulously explained what I did when told to on the app.
It had quite a long period where I used my email account as a guest user. Now, I’m being told by the app and ‘customer service rep’ to create an account (due to improved(!!)functionality). When I do so after uninstalling and reinstalling, I’m getting an error message my email is already in use.Show lessCathyHatesThisApp
