Centra Mobile User Reviews

Centra Credit Union

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Pop ups

Needs an update or something. I get a pop up to another screen when I enter an amount to send through zelle and it’s really annoying not being able to zelle.

abailey0106

2 years ago

Response from developer

I'm sorry to hear you're having issues when using Zelle. We're currently investigating intermittent issues with Zelle and BillPay timeouts. If this happens, please go back to your Accounts Dashboard and relaunch Zelle. If you continue to have issues, please contact us at 800-232-3642 so that we can better assist. Thank you for being a Member!

Kevin

I like being able to scroll back through your history without figuring out what dates to type in.

emerckxslx

2 years ago

Response from developer

Thank you for the review and for being a Centra Member, Kevin!

Service

Awesome love the app and everything about it

legendarycoach

2 years ago

Response from developer

Thank you for the review and for being a Centra Member!

Convenient

Easy to navigate and very convenient

not deceived

2 years ago

Response from developer

Thanks for the review and for being a Centra Member!

If it ain’t broke, don’t fix it…

They’ve recently did a complete overhaul of the app to make it look more sleek and modern. That’s fine and I think it looks really nice. The issue is that the app is junk now.

It crashes constantly and freezes up on you if you try to move within it too quickly. A simple task that would take seconds before is now a several minute ordeal after having to refresh and retry constantly, hoping this time you’ll make it to the end. It took me 10mins to do a transfer after having it crash 3 times on me through the process today alone, when before I could set a transfer up in less than 30 seconds, for example.

This overhaul added no new features as far as I’ve seen, so this is a lot of headache for the sake of aesthetics. It may have looked just a touch outdated before, but at least everything worked as expected.

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Alismora

2 years ago

Response from developer

I'm sorry to hear you're having issues with the app freezing. We are currently troubleshooting intermittent issues with the snapshot feature. If you have this feature enabled, please try turning it off for now in Settings>Snapshot. Please give us a call at 800-232-3642 if the issue persists. The new features in digital banking include card management, adding non-Centra accounts, improved financial wellness features, and more.

Thank you from the bottom of my heart!

I have been a member for a few years and I had to once a month to the bank to fix my app! And I explained my dis like of the app! Everyone that I talked to at the bank in Edinburgh was very professional and very nice! But now I haven’t had a problem with the app, so I say thank you for the hard work on making it better!!!

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Indiana 1971

2 years ago

Response from developer

Feedback from Members like you is why we upgraded to our new digital banking, and we're happy to hear you're enjoying it! Thank you for being a Centra Member!

New mobile app

The new mobile app is great!

W252

2 years ago

Response from developer

We're happy to hear you're enjoying the new digital banking. Thanks for being a Centra Member!

Review

So easy to use!

mbsmsn

2 years ago

New update

The new update is exactly what was needed

ethanskix

2 years ago

Great update but…

Love the UX and UI. However, the app keeps freezing where I close it, reopen, close again, reopen and after multiple trials, eventually let me open the app to make transfers, etc.

Tlaloc 1919