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Great Customer Service
I messed up on my purchase. I called the number on the app and a rep was able to cancel my purchase so I could try again. And in English.Salvadore Dali
Does not accept US Visa card, only Mastercard
It was a little hard to figure out, but I finally figured out how to enter my US phone number. But the US Visa credit card was rejected in the payment stage. Of course that page was written in danish, but I figured it out. Try MasterCard! It works.pezworld
Does not support USA credit cards
What is the point of marketing things like the City Pass to tourists if the app does not accept foreign credit cards? Tried with my Visa card that I’ve been using my entire time in Copenhagen but app would not accept it.Dapertutto
Cannot switch to English
The app claims English is available but it was in Danish after download. Entered my US number to log in and tried to change it under setting (sprog). However, the page redirects me to an entirely blank on the language tab. I also attempted to play around the preferred language in the app setting but nothing work.Show less7LJ
No way I can see to open
With my iPhone and US number, not able to create login with phone number, not able to get app info in English, basically not able to do anything.sjbbva
Fire the devs...
The process to conclude trheir employment is likely long so start it now....if they can't allow foreign phone numbers and bank cards to be used after all these years, they shouldn't be employed....unless they work for the pro-oil lobby?
And don't bother to reply that payments work with the other third party app for payments to which you link. This shouldn't be necessary. Ever..unless you're a small merchant unwilling to properly implement payments and give up margin and create friction for customers.Show lessheijamie
Doesn’t work with US credit card
Tried using with my US Visa card that has worked all over Denmark but keep getting error that my payment has been rejected by the store. No option for AMEX.Kandy <3
Doesn’t work with US credit card payment
You can use a US phone number by clicking the danish flag next to the phone number. That worked. The problem is when you need to pay. You can’t use MobilePay unless you have a danish phone number and bank account. And if you try to use a Visa card, it just says in Danish “payment rejected by the store.”
Tried multiple cards that I’ve had no problem using while abroad. Please fix. It shouldn’t be this difficult.Show lessBikdave
Needs more intuitive UI
The route finding function is not particularly east to navigate off the bat and I had to restart my phone in order to purchase a pass on the second day of use. Other than that, very useful.Sean Kizor
Does not accept US phone numbers
Current version seems broken- US phone number’s rejected - can’t get past first screenRhhnsn
