Don’t get this app if you care about your music
I had this app for many many years paying a premium expecting my music and my library to be there and just like that i lost more than a 1000 songs. My music took years to gather and i was stilling adding since i listen to just about every style of music it was very time consuming to piece together well i reached out to them and i kept getting generic responses like we are working on it after more than a month i get a notification that my music was back when i check i went from 25 to almost 200 and at least half where bands i never listen to or songs i had but covered by some random band that was terrible. I finally made the decision to go with Apple Music and start the painstaking work of trying to build back my libraries of music i had. You have been warned stay away
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Response from developer
We are truly sorry for the inconvenience. We recognize your concern and value you as a longtime subscriber. We will forward your thoughts to the right team for consideration. Please reach us at help@napster.com. Thank you for your support !
Good app but missing a key feature
This is a great app! You can listen to music or watch music videos. But I’ve seen two problems so far. The first problem is that there is no lyrics! Now personally lyrics sometimes help me understand what the song is saying and adding lyrics to this app would make it much easier to understand what a certain song is saying when they mumble something or sing too fast. And the second thing I’ve noticed is that the playlist covers or whatever they are called don’t always load instead of maybe a picture of a dog on my playlist It’s a collage of the artists on it and it’s almost never the picture of a dog. I really hope you guys could fix/add these things! Great app!
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Response from developer
Thank you for the great review!” We are grateful to have you as our customer. Our team always strives to make sure users have a great time with our product. We have forward your thoughts to the right team for consideration and resolution. Thank you for your support !
APP IS RIDICULOUSLY UNRELIABLE!
Regrettably, I should have chosen a different streaming service. The App is HORRIBLE! Playlists never maintain the downloads for songs. When you log out, all the downloads are erased - so then you have to redownload all the songs so they can stream offline. Horribly annoying. Secondly, when you click on a playlist it automatically adds ALL songs in that playlist to the queue automatically. Why??? What if I want to go to a playlist, and then add just a few songs to the queue. Nope. Then you click another playlist and ALL those songs are added on top of the previous songs already in the queue. Ugh!!!! Then you scroll down to play a song AND it takes 45+ seconds to play, but only if it’s downloaded. Finally, the whole music service is frequently offline - meaning you can’t login at all and an error message pops up “unable to access our servers. Try again later.” When this happens, you have to redownload all your playlists AGAIN!!!! Argh!!!!!! Are you #$&@$ kidding me?! Go elsewhere. It will add years back your life.
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Response from developer
We deeply regret the inconvenience you've faced with our app, and we're sorry to hear about your frustrating experiences. Your feedback is essential to us, and we're committed to making improvements. Your feedback is vital in helping us address these concerns, and we're committed to providing a better user experience. We appreciate your patience and understanding as we work to make these improvements. If you have any further questions or encounter any issues, please don't hesitate to contact our support team at help@napster.com for assistance. Thank you for using Napster!.
Bring back the “Tracks” option
I noticed I am able to just play all the tracks that I have from all my music when I am on the computer, but that option is not available on the phone via the so app. Sometimes I want to be able to skim through all of my tracks instead of having to find the artist or the album. Sometimes I don’t remember the name of a song or who sings it until I see the track name. Please bring that option back via the app.
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Top Tracks Don’t Update
Please fix the top tracks. They don’t update and start at number 1.
Example the Artist “Tank” under top tracks starts at number #61 and not at #1. When you save song #1 under the top tracks by hearting your song you will not see #1 on the top tracks list because it’s not in number order since the number #1 disappear from list and start at #61. You can find song under your favorites and under the album or single tracks.
Thank u
Example the Artist “Tank” under top tracks starts at number #61 and not at #1. When you save song #1 under the top tracks by hearting your song you will not see #1 on the top tracks list because it’s not in number order since the number #1 disappear from list and start at #61. You can find song under your favorites and under the album or single tracks.
Thank u
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Getting there
Once again I am a longtime subscriber I just had to delete the whole app and start over on downloading my music. Because it stayed stuck on the stupid music video screen blacked out and wouldn’t let me get to anything playlist nothing. It will freeze there and we are stuck please fix. Since the new update tho it doesn’t freeze but now it constantly skips over music. I can have my playlist going and it just randomly skips songs and I have to go back in and click on songs it skips and it’s not on shuffle. So constantly throwing off music vibes when i am trying to listen and relax so now I don’t use my playlist it even does it in the favorites just randomly skips over songs sometimes one and sometimes it will skip over six songs. For instance all my Whitney songs as you know are in order a to Z. I’ll start at the top it will play that one skip to the middle and when I try to go back to start a song over it will be a whole different song and eventually it will skip back to the end of beginning and stop playing. Also it doesn’t continue a song anymore if I am listening and get a call it I can either answer or decline and than it will start the whole song over even if it’s in the middle.
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Response from developer
We are really sorry for the trouble and we appreciate your feedback, rest assured we hear you and we’ll let the right team know your thoughts. If you’d like to chat, feel free to reach out to our support team at contact@napster.com so that we can help you better.
Many issues
I’ve had this app for many years now. I always have issues where after I update the app it deletes all of my downloaded songs. I also have had issues where I cannot find my playlist or it only shows less than half of the songs on my playlist. This isn’t a new thing and has always been happening since I’ve had this app. It is also hard to delete a song. You cannot just press a button on the song to delete it. You have to press a button at the bottom and then scroll all the way down the playlist to delete it and sometimes it doesn’t even work and delete the song. It seems that every time a new update comes out it has even more bugs than before. It is also extremely hard to search for songs and artists in the search bar section. If I type in a song name, most likely it will not show many options and I will end up having to type in the artist name and try to find the song that way.
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Response from developer
Hi, I'm sorry for the inconvenience caused. To assist with this issue, it would be helpful to have a little bit more information. Can you send us an email along with your device details at help@napster.com? Thanks.
Not good anymore.
Had the service for a really long time. The crashes, glitches, and getting logged out has happened almost every day for a month or so. I listen to music all day so it has been frustrating. The tech support tries to help and is responsive but the issues just come back over and over. Are the issues so bad that they cannot push updates to improve? Most applications have updates to fix bugs and stability and given it has had issues most of the year I’m not sure if it is being worked on. Again, the people handling the customer service tickets do reply to inquiries but the issues have persisted with service overall nonetheless. I am disappointed because I like the app when it works.
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Response from developer
We are really sorry for the trouble. We recognize your concern and value you as a longtime subscriber. We appreciate you for bringing this to our attention and will forward your thoughts to the right team. Our support team is standing by to help. Please reach us at help@napster.com. Thank you for your support !
Do not subscribe
I’m deleting this app and not looking back. I’ve had various issues with it. I had my account hacked and someone was using my profile, it took me days to get it figured out. The app is trying way too hard in 2022 with music videos and crap “radio” playlists. More recently I had issues where I would get signed out of the app while using it and l would be constantly resigning in or the other issue where it would play one song and stop or just stop in the middle of the song and I’d have to sign in again. Today was the final straw I was signed in and I was listed as another user and on their private profile and had access to that persons playlists. Developers please do not respond unless you have a refund ready. You can pay me to do your job.
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Don’t like the new update
I don’t like the new update that y’all just installed, it crashes at random times and and sometimes logs me out. I don’t like the new layout of the app either, I like when you can skip down to different songs by the click of the letter of the alphabet on the side screen. Made it easier to find songs, now I have to scroll through my whole playlist. And now I’m annoyed cause I got log out again and now I can’t even log back in due to you not being able to reach your servers to log me back in……I’ve been with you guys since probably the beginning when this app came out and I’m highly disappointed :(
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