Leave a Review HMSA
Very bad programming.
Three of my last four therapy sessions did not function properly. The first two were cancelled and I went without. The third was fine. The fourth had video problems. We ended up only talking and hearing each other, like a phone call. And this was after a long delay connecting. A phone call would have been better.
After the session, the portal asked me to rate it. I gave it the bottom score. It then went around and around in circles again. I had to write this report by logging into the App. Store myself, and not let the portal handle things.
When I contacted Amwell, the company that creates the HMSA Online Care portal, they claimed everything was fine.
When Amwell asked me to rate their Support, I asked them which one? I spoke to two people. One good, one bad. Amwell does not answer replies nor explain things well when asking in the first place. But they are good at sending emails asking for the same thing over and over. Artificial Intelligence Harassment aka junk e-mail.Show lessLady Misil
Major glitch in the app, but functional when it works
The app had a major issue for me where once a call connected, the app crashed. I tried on both an iphone 13 and an older-gen ipad, and both had the same issue. Calling in through a computer was the only way to connect. I can use the app without issue as long as I don’t actually connect to a telehealth call.
I like being able to send the doctor photos/videos beforehand to speed up the process. I’ve had telehealth visits at odd hours of the day and both times it wasn’t very long of a wait. The actual doctor’s visits have been great and I have nothing but good things to say about them and the pre-visit process, but the app crashing is such a massive let down. At least your info is saved to your account once you input it, so you’re not stuck redoing it all.
Tl;dr works great (on a computer), but I’ve never gotten the app to workShow lessGhostchibi
Connecting Deeply Still
Having to meet my counselor for the first time through HMSA Online, I was not sure how I would connect with her. But as I got used to the warmth she could still convey virtually at the onset of each session and the depth we could cover in our sessions, I was able to appreciate this avenue of counseling. Its convenience of being able to sign on online from my home did not compromise the personal nature of each visit.Show lessLyntai