Leave a Review BOSS Revolution
Good international calling app but needs to stop asking me to turn on notifications
I should have rated the app a 5 but sometimes calls don’t go through and when they do, the quality is poor and more often then not, my US caller ID is not shown. Also, I cannot seem to be able to transfer money internationally unless logging in through my computer. Whenever I try to log in from my phone (especially now my computer is broken) to send money, it doesn’t work. Lastly, the new update is difficult to use. It sometimes feels like I’m using an entirely new app. Please fix.
Apart from these few aforementioned problems, Boss Revolution is an amazing app to download and use for your international calls and money transfer.
Thank you.Show lesscudi655526
Developer Response
We apologize for any inconvenience that you might have experienced with our Boss Revolution App. We would like additional information to help us research and resolve your issues. Please contact us anytime at this US toll free number 800-676-8312 or email us at appcare@bossrevolution.comNumber change
I have the app and I called yesterday to get the number changed and the man who attended my needs was very helpful and was able to give me the information I needed to get my app back working fine. He also gave me a number I can call to make my calls to Honduras in case my app don’t work. I love the app and have no problems with it!! Now if he would answer the phone when I call him in Honduras so it wouldn’t just eat my money without talking to him, but, his loss not mine!! Thank you Boss Revolution!!Show lessSteelTania
Poor service
I am so frustrated I’ve been using this app for more than 2 years ofcoz it had ups and down but somehow I found my way. Now I am calling my family in South Africa I am in need of a urgent document but I can’t talk to them at all. After I’ve updated the app to the new one it makes things more difficult. I tried to call customer service but they are all impatient no one is willing to help me😡😡 I just need an app that I can be able to make phone calls in the future because this is an end for Boss revolution . I can hear my mom talking but she doesn’t hear me at all and I tried to activate speaker on nothing my speaker is not activated 😡😡😡just when am in need of something urgentShow lessUmnqundu
Bad customer service
It’s a good and convenient app. But, the some of the workers are not professional. I made the wrong transaction and I called for a refund and the guy I spoke with said “you should get a refund within 5 days”. It’s been 10 days and I called again a lady was helping. I tell exactly what happened and explain that I needed a refund. She acted like she didn’t understand at time and to make matters worse she even said a few things in Spanish. When I asked her if she’s talking to me she said yes and had the audacity to say “what did you need help me it’s again?”. She told me they are doing an investigation to see why I didn’t get the refund. Like how hard it is to issue a refund back. I am really disappointed and annoyed because that’s the worst customer service I’ve encountered.Show lessJowineda
Poor reception
If you’re using boss to make international call most of the time you’ll not get hold of the person you’re trying to reach directly. The calls if they lasts >25 seconds boss will charge you 8 cts even though the phone never rung at the other end. Making many attempts as you must before you get eventually connected you’ll have to keep paying that “toll” of 8cts every attempt you make.
When the call finally get connected the receiving person will tell you your phone number was different (appears as if you were calling locally). This is not a problem except when that local # disconnects you abruptly for some reasons. Then again you try make several trials because u you were not finished meanwhile you’ll be paying 8cts for every attempted call that last >25 second.
If anyone out there want to donate money to boss revolution then you’ve chosen the right app.Show lesst-w4s-3
Developer Response
We're not sure we understand what you mean by using other people's numbers to call. We would like additional details so we can assist you in placing your calls correctly. Please contact us at: 1-800-676-8312 or send an e-mail to: appcare@bossrevolution.comCharging your debit card without your authorization!
I bought credit for calls and they charge me two times the price I wanted without crediting my boss revolution account! I called them for a refund a Friday night ant they told me it’s taking 2 Business day to see the money appears in my bank statement; I waited and by Wednesday, nothing was posted. I called a second time on that Wednesday and another representative told me it takes normally five business days for the transaction to be posted in my bank account and I have to wait 2 more days! I said ok I will wait! This is a full week I have been waiting and still nothing! My concern is why did they charge me twice at the first place?
Moreover, when you are making a called, before they correspond you to the person you calling, the seconds counts and this can’t go up to 1 or 2 minutes and we still paying for this time! I personally think we should pay the time between when the correspondant answer the phone and the when the call ends!Show lesszoromeMo
Developer Response
We apologize for any inconvenience that you might have experienced with our Boss Revolution App. We would like additional information to help us research and resolve your issues. Please contact us anytime at this US toll free number 800-676-8312 or email us at appcare@bossrevolution.com with your account information and a description of your concerns.Please reply
I have been using boss revolution for about 7 years with different phones and enjoyed it for the most part.
However, a few months ago a bought a boss rev card at 7-11 for $10 and I can’t use the credit I bought.
I have been trying to make calls and a message appears saying “Oops!! Let’s check your phone settings. Go to settings on your phone to confirm you have access to he internet”.
Why does that happen when I have close to $10 in credit? I called customer service and they were no help. I was transferred repeatedly to the money transfer when I simply wanted customer service. Eventually a representative told me to uninstall the app and re-install it. I’m afraid to do that cuz i don’t want to lose the credit I have purchased. Please advise.Show lessKing of Spain & Mexico
EXTREMELY STRESSFUL APP 🤬😡🤬
I have been using boss revolution app for buying calling card and sending money since 2014 with little delays here and there but not a big deal. Now fast forward to 2018, since Tuesday March 13th, I’ve been trying to send money less than $200 and every time I clicked on submit, it would say “unable to complete transaction “ . I’ve done this for 7 times within 10 days and not successful. I’ve called the customer service number listed, emailed them and even chatted live with one of the agents who came up 5 minutes later, NO LUCK, they told me to call money transfer department, I called them, NO LUCK, they told me to call verification department. I did, no answer , then Claribel called me back , and left me a message to call her back, I called her back twice they picked up and hung up the phone. Up till now, I don’t know what is wrong with my account that I’ve been using for 4 years with minimal delays. Nobody could explain to me. They are not giving me a definitive answer. By the way my email was never replied....SO FRUSTRATINGShow lessBabeofGod
Developer Response
We deeply apologize for the inconvenience experienced with your money transaction. We kindly recommend you to send us another e-mail to appcare@bossrevolution.com including your phone number and your e-mail address so we can immediately redirect it to the proper department. You can also send an e-mail to moneytransfer@idt.netHorrible & The App Settings DO NOT WORK!
I put money on the app every time like $5 to $40. So I went to settings to select on what options I want to use like data , WiFi or airtime . So because I’m always connected to WiFi I choose that only option. So after I finish with my call I noticed that my money is gone even when it was on WiFi , which it hasn’t done before. And it’s clearly says that if on wifi mode it will not use your airtime or data. Then I called the customer service number to explain to them with the issue with that app and the rep was so RUDE! Acting like I don’t know how to work an app, so I ask to speak to her team lead or supervisor and she disconnected the line. I’m very disappointed in this company and app I have been a customer before they even had an app and it’s just sad. I can’t wait to find a better calling system.Show lessEsther dahn
