Dissatisfied with customer service.
Great app but doesn’t accept international credit cards
Response from developer
Hi there, we're truly sorry to hear about your disappointing experience. Your feedback is extremely important to us, and we want to understand the situation better to make the necessary improvements. Please provide more details through this form: http://careem.me/Apphelp and we will look into it and assist you right away.
Don’t recommend
Very bad experience
Careem not recommended.
Response from developer
Hi Ahmad, this is definitely not the type of feedback that we wish to receive. At Careem, we always try to live up to and exceed the expectations of our beloved customers. To better assist you, could you please fill out this form http://careem.me/Apphelp with your contact information and detailed feedback?
Cannot cancel subscription on the app
Response from developer
Hello there, we’re so sorry your experience with Careem didn’t match your expectations. We want to learn more about what happened and make things right. Please send us the details through this form: http://careem.me/Apphelp and give us a chance to win your trust back!
Beware! They charge you without you selecting a ride
Response from developer
Hello there, we are really sorry to hear about your disappointment. We would really appreciate you sending us the trip details through this form: http://careem.me/Apphelp, so that we can check the matter and get back to you at the earliest!
Costumer service are very not helpful
Response from developer
Hi Sabri, we’re truly sorry to hear about your experience with our support, and we sincerely apologise for the frustration you’ve faced. We completely understand how upsetting it is to deal with delays, rude Captains, and unclear charges. Your feedback is really important to us, and we’d like to investigate this further to ensure it doesn't happen again. To assist you better, could you please share more details through this form: http://careem.me/Apphelp? We’ll make sure to look into your case immediately and address your concerns.
Hidden rules
Response from developer
We truly apologise for the inconvenience. To help us route your complaint to the relevant department, we'd be grateful if you could provide us with additional details regarding your experience through this form: http://careem.me/Apphelp and we'll make sure to resolve it as quickly as possible.
احسن كابتن
Response from developer
نشكرك على تقييمك وهذه الكلمات الطيبة ويسعدنا دائماً تقديم أفضل خدمة لك. يرجى التأكد دائماً من تحديث التطبيق ليصلك كل جديد 💚
Very bad
Response from developer
Hi Tan, we're truly sorry to hear about your disappointing experience and we understand how frustrating this situation must be. Please provide us with your details through this form: http://careem.me/Apphelp, and we will look into it right away.
Hala taxi
The drivers are verrrryyy slow the maps is wayz which will take them for the longest road ever and even the locations won't be clear for them most of the times !!!
Response from developer
Hi Judy, we hope you are doing well. Once again, we’re truly sorry about your experience. We tried reaching out to you but were unable to connect. Regarding your concern about the Captain's use of Wayz and the longer route taken, we'd like to clarify that, upon reviewing your recent ride (2057405960), it appears the drop-off location was updated during the trip. Kindly note that when the drop-off location is updated after booking, we are unable to make any adjustments. We kindly ask that you confirm the exact drop-off location when creating a booking to avoid similar situations in the future. Additionally, please rest assured that your feedback regarding the Captain’s behavior has been shared with the relevant team for further review, and necessary actions will be taken. We deeply appreciate your patience and understanding, and we're committed to improving the service you receive. Please let us know if there’s anything else we can do to assist you.
