PureVPN User Reviews

GZ Systems Limited

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Some vpn you are

I filed a complaint on this review sheet and saying that PureVPN is total scam and is really bad. Now just because of that have you guys banned me from connecting because starting yesterday afternoon I couldn’t connect even to single server and all the days before it had worked. And now it’s still not working. If you guys are really like this then I would say that YOU shouldn’t gimme a crappy response and think that’s gonna work. Hopefully you can improve in the future and not disappoint your customers and have better responses to these reviews than just saying sorry. Plus reviews in the comments said slow connections and bad streaming speed and stuff like that and YOU, PureVPN has always been answering like “thanks for bringing this to our attention” or “ We are sorry and will get on this matter right away”. And it has been 4 to 6 years since those responses. And you have done nothing. Done nothing to help your customers, help improve the speeds and when they say the customer help service is bad, you have done NOTHING to improve the customer service in 4 to 6 years. What a vpn you are. Maybe get a life and I don’t care if you ban again because I am so done with this vpn.

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Somewhat okay vpn

4 months ago

Response from developer

Hi! Thank you for reaching out and sharing your feedback. We’re sorry to hear about the issues you’ve been experiencing. To assist you better, could you please provide your account details by emailing us at apps@purevpn.com with the subject line "iOS App Store Review"? This will help us investigate the connection problem and address your concerns more effectively.

Excellent

Quick and easy to use

Foody 101

5 months ago

Response from developer

Hi, we're delighted to hear your valuable feedback. Please keep enjoying the freedom you get with using PureVPN.

Excessive spam notifications

I didnt sign up to get flooded with your offers.
I only need notifications to know if the service is online or offline. Not to give you a back door to my personal space to pump me with offers and spam. Fix your spam

$BATM/\N$ BATM/\N

5 months ago

Response from developer

Hi, we sincerely apologize for any inconvenience caused. Your feedback on notifications is valuable to us, and we'll share it with our team for consideration. If you have any further concerns, feel free to reach out. Thank you.

i do not know what is happening.

right. it was working fine up until a few days ago. first it started with not being able to disconnect. when i tried for the THIRD TIME to force quit it and hope that it would disconnect, it finally did. now, it’s telling me that i have exceeded the amount of logins i can have, which is ridiculous! i have six out of ten devices logged in so i do NOT see the problem. thanks to you i can’t watch my favourite show anymore. fix this before i uninstall your app and maybe you can redeem yourselves. i am in pure disbelief that this has happened as i have been using and subscribed many years.

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love😋24

6 months ago

Response from developer

Hi! We would like the opportunity to investigate your feedback further. Please reach out to us at apps@purevpn.com from the email address associated with your account - we’ll be happy to help!

It’s okay, but there are better ones

PureVPN is okay, but there are better providers. Here are a few of the issues: 1. Data is linked to you…”App privacy” shows lots of data is linked to the user, including usage and identifiers! A big no no. Compare this to other vpn providers like VPN by PIA and Mullvad which do not link any data to the user. 2. Speed is slower than other providers. i.e. speed tests returns on average 20 - 40 Mbps with PureVPN vs. 200 - 300 Mbps on Mullvad. 3. Regular nag screen in the app asking that you give it a 5 star rating. 4. It takes numerous tries to connect to a server on my iPad. Here are a few of the pros: 1. Once connected, it works well (although a little slow) 2. There are servers to choose from in lots of countries. 3. If you have an issue, support usually responds in a timely manner.

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HotAndroid

6 months ago

Response from developer

Hi! Thank you for your detailed feedback. We're sorry to hear about the issues you've experienced. Your concerns about data privacy, speed, and connection reliability are important to us. To address these, please share your account details at apps@purevpn.com. Please use 'iOS App Store' review as subject line.

Класс 👍

Работает все очень быстро, не заглушает работу других приложений!

Оля95456

7 months ago

Response from developer

Привет, спасибо за отзыв, мы рады слышать, что вам нравится пребывание с PureVPN!

works every time

love it!

ambonious

7 months ago

Does everything it says

Easy to configure, easy to use, and simple to switch on and off. Can detect no material change to network speeds.

HamishRM

7 months ago

Response from developer

Hi, thanks for your valuable feedback. Keep enjoying complete Internet freedom with PureVPN.

Not working

Didn’t do the job which I expected, despite customer service attempted many times to help out. Requested a refund, but didn’t receive anything. Very disappointed.

absolutelywhite

8 months ago

Response from developer

Hi! We're sorry to hear about your experience. Your satisfaction is our priority, and we apologize for any inconvenience caused. Please provide us with your order details or ticket ID via email at apps@purevpn.com so that we can promptly assist you with the refund process. We're committed to resolving this issue to your satisfaction.

Crappy service

Paid for 5 years and it never worked

Vezham98450

8 months ago

Response from developer

Hi! We're truly sorry to hear about your experience. We'd like to help resolve this issue for you as soon as possible. Please reach out to our support team at apps@purevpn.com so we can investigate and assist you further.