Way too many commercials, even more so than watching live tv. I’m literally paying for this channel and I’m watching commercials. Now if this service was free it’ll be a different story. Also when you pause on a commercial for a little while, you can’t press play to continue with the video. The whole thing freezes. You have to exit out of the video then go back, to continue watching the video. Though it won’t take you back where you left off. Why is it that I have to activate the service constantly? It’s like at least once a month when I have to activate the service just so I can watch anything. This is such a tedious process.
Developer Response
While streaming, you’ll receive the same number of ads as watching live TV. Each ad break should not exceed 3 minutes but it's usually less than that! If the ads are freezing, try deleting the app, restarting your device, and reinstalling the app. The amount of time you stay signed into the app is determined by your TV provider. It's not uncommon to have to sign back into the app every 2 weeks, though this can be longer. If you have any additional feedback or questions, please reach out to us at http://goapphelp.discovery.com/.Great shows but don’t count on seeing the end of some of the shows. The Dead Files gets cut off before the reveal on most episodes and then I switch over to my phone app to see the end of the show. But the app has TONS OF ADS! I literally counted the ads I had to go through…….38! 38 ads for a 43 minute show! Really? No way I will ever subscribe to this channel. I already have it in my cable package, but I want to see all the previous episodes of this show. But I think I am over it. So over it!!!!!
Adding to my previous review!!! AKA “Abuse To Viewers”
Well you responded with a link for help with the problem. I don’t know what the deal is there. I feel like it was just lip service! When I attempted to click on the link to submit a request, it DIDN’T DO A THING! So I couldn’t “submit a request” what a joke. Why even bother to respond to reviews if you don’t even have the correct information! Usually when there’s a genuine email address or website link, there’s a line under it or it’s blue. Not this time. But I still tried to click on it. With my finger and with a mouse. Perhaps you could be so kind as to recheck your information and try again? Maybe you should click on the link first, just to be sure. Thank You!
Developer Response
Hi there, the link in our original response is the correct link. Here it is again: https://gohelp.discovery.com/hc/en-us. If the link isn't working for you, try opening it on a different device and/or browser. Once you are on the site, click "Submit a Request" in the top, right-hand side of the page and submit your information and we will get back to you.I have an iPhone XR and when i try to sign in with TV provider there is just a loading wheel and nothing happens even though the app has access to my TV subscription in settings.
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In the meantime I’ve realized that I need to be on my TV provider’s network to sign in and I was in a different state at the time so I take my rant back, Travel channel is fine but in my opinion is the least optimized app out of all Discovery programs, still great content though.
Developer Response
Hi Max, thanks for taking the time to review the Travel Channel GO app! We'd love to hear more about your experience. Would you please contact us via the link below and select ‘Submit a Request’? We look forward to hearing from you! https://gohelp.discovery.com/hc/en-usBeen using this app for quite a while on my iPad without a problem. Now it freezes whenever I open it. A blue circle appears in the middle of the screen and remains until another screen requests my cable info. However, while the circle remains, I am unable to do anything. Totally different from the reliable app I was used to. I’ve deleted and loaded the app three times with limited success. It behaves for a day or two, then the blue circle appears and I’m back to square one. The iPad OS is updated and compatible with the app, so that doesn’t seem to be the problem. I’m ready to ditch this.
It WAS awesome until they started pushing for the discovery plus. I purchased that too and it really needs more content. I figured you would have a lot of episodes just for the discovery plus platform but I was wrong. The travel Chanel app is inaccurate comparing it to the travel channel website. Episodes are all out of order and it’s even missing a lot of episodes that should be in there. I’ve noticed it’s missing 2 episodes of the holzer files and it’s also missing episodes of ghost adventures and the dead files. I’ve only noticed those so far... please update the app more!!!
I truly love this channel a lot. I don’t love the commercials. Usually they happen about every ten (10) minutes. You have to watch at least six (6) to eight (8) each time. On top of that they are the same commercials always! Sometimes in each break you can watch the same commercial three (3) or more times. It’s a form of brainwashing. I honestly thought it was stopped when subliminal messages were stopped. I feel people should be warned especially when young children are watching. Their little brains absorb everything. Shame on you Travel Channel!!!
Developer Response
Hi there,
While streaming, you’ll receive the same number of ads as watching live tv. Each ad break should not exceed 3 minutes and we monitor the amount and variety of ads offered. If this has not been your experience, contact us via the link below and select ‘Submit a Request’ so that we can help! We want the app experience to be enjoyable for everyone and rely on viewers such as yourself to help us improve. As far as the content of the commercials - not everything is in our control. Your TV provider also has input into which ads you are served. However, I will forward this to our internal team to review.
https://gohelp.discovery.com/hc/en-usI’m currently subscribed to watch Travel Channel & today as I was trying to get on the app.. it said, “The current authentication session has expired. The user must re-authenticate with a supported MVPD in order to continue.” For anyone who comes across this, just go into the 3 stacks on the left top side of the app, go to settings, where it says TV Provider sign out and sign back again. And it should let you watch whatever you were previously trying to see.
I give it 5 stars since it was an easy fix and I also wanted to let others know if something like this happens.. just to follow the directions above. Closing the app won’t do anything and you’ll keep seeing the pop up message as I mentioned before. Hope that helps :)
Developer Response
Thank you for sharing your experience with us! A normal experience includes signing in (re-authenticating) to the app at a minimum every 14 days, though this could be longer. If you ever have any questions or need assistance please feel free to reach out to us at the link below and select 'Submit a Request' https://gohelp.discovery.com/hc/en-usWe simply love this channel. Never boring. Always something coming up that we look forward to. Hope this channel never goes away. Should our cable provider discontinue this feed, we shall discontinue them. We stay on this channel all the time. Why would anybody not?? We love traveling, and our national parks. This new virus, however is a bummer, and may not go away for quiet some time. This may greatly curb our travel planes for this year. Stay safe everybody, we certainly do not want to loose anyone to this terrible new disease. We stay to ourselves, best we can do as not to be able to spread this to our fellow Americans. Any of you who should read my post, we hope to see you at our national parks. Our government has obtained so many wonderful places to visit. This simply grows on you for wanting more of this. For now we understand that they are closed to protect us from this deadly virus. Our rv is ready for the road whenever they open again. Jim chapman here, the loving camper.
Update: Thanks to the developer for helping me out. My problem is gone and now I can enjoy this app. I originally gave it a 1star rating because the app seems like having a glitch, but the developer stepped in and analyzed the problem and came up with a solution. I appreciate it. Now everything is working the way it should. So I changed my rating to 5stars.
I have an iPhone 11 and my cable service is with Cox in SoCal. When I try to sign in with my cable service it shows like a loading circle and that’s about it. You can only watch the unlock chapters, and nothing more.
Developer Response
Glad to see everything is working for you now. Thanks for the update!Not only do I love this app because I can watch my favorite shows through it, but they also have outstanding customer service. When this last iPhone update caused some playback bugs in the app and I emailed customer service, they not only responded to let me know they were fixing the problem, they later emailed to let me know it had been completely fixed. They were prompt, courteous and efficient!
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