Used to work fine then just locked me out. I tried to reactivate across several different browsers and devices. When I enter my Dish Network log in information it gives me an error message that says my online ID/password combination has expired, then directs me to the Dish site where it works just fine. I don’t want to change my password because that may not fix the issue and then I will have to update all my other app log in info. Sent an email to the app contact info and got an email saying they would get back to me in 3 days. My guess is I will never hear from them.
Update: I did hear from them, but after the same issue happened with the TLC app and I was forced to change my Dish password. It resolved the issue with both, but why would my password expire for the apps and not Dish? They didn’t have an answer of course.
Developer Response
Hi Lacey, thank you for sharing this feedback with us and for reaching out via email! Our support team is working hard to sift through all the emails from this weekend. They will be in touch with you soon. Thank you!I have used this app for about 2 years now. At first every time I tried to use it I had to uninstall and reinstall it to get it unlock all the shows I love to watch on travel channel. It would lock me out of my shows and the live tv portion saying my provider plan didn’t have travel channel, even though my plan includes the channel. I almost just deleted it forever but for some reason it started working properly. Well my frustration has once again returned. I have been locked out of content and live tv once again. The app won’t let me sign out so I can sign back in. Once again I find myself uninstalling this app so I reinstall and start all over again. Each time it deletes all my history and favorites. I love the travel channel but the frustration of the process I have to go thru makes me wonder if it’s worth the migraine it triggers.
Developer Response
Hi, we can help! Please reach out to us via the link below so we can investigate. Please include your device, TV provider, and a detailed error description. Use "App Store Review" as the subject and we'll get back to you ASAP!
https://travelchannel.custhelp.com/app/askThis app seems to have a problem all the time. As soon as one thing is fixed something else comes up. I would have to log into my account every time I opened the app. Then it was loading issues. NOW, I’ll watch one episode on the app and then when the next episode is loading an error pops up saying that I need to add the Travel Channel to my cable package!!!!! So frustrating because sometimes the app lets me watch my shows and sometime is doesn’t. Once the error message comes up the app no longer works. I have to delete the app completely and then re-download it. I’ve never had this much problems.
Developer Response
Hi, we can help! Please reach out via the link below so we can investigate. Be sure to include your device, TV provider, and as many details as possible.
https://travelchannel.custhelp.com/app/askI have several TV Channels apps that I love. Yes, they have commercials and yes, they are repetitive, BUT, none of them compare to the 6 or 7 commercial runs every few minutes with Travel Channel. They run over and over and over again. I have gotten so disgusted with it, I put an envelope over the screen, turn down the volume and wait for them to end. If you aren’t crazy about some of their shows, watch them on TV. They have fewer commercials and variety to some extent. I would never try any of the items advertised on the app as Travel Channel has run them so many times it is disgusting. I pay for my satellite, pay for my internet connection and still, I have to watch hours and hours of stupid commercials. No marathon watching with this app.
Developer Response
We offer a variety of ad lengths, so you may be seeing more products/services advertised, but the length of the ads are shorter. We mirror the ad time based on your traditional TV service, so rest assured you’ll never have to watch more than two or three minutes of ads at a time.So, I love the travel channel line up. But this app makes it hard for me to watch a program and go back to it later. For a few months it would not let me watch half the shows saying I did not have viewing rights/access, and that would flicker on and off. Sometimes it would say that and other times it disappeared and I was free to watch. It looks as though that was fixed, but now when I log in the programming consistently changes. For instance this morning I had complete access to season 6 of Expedition Unknown but when I went back to watch Episode 3 today Mysteries of Jesus, that episode along with a ton of episodes just do not show? Instead it says season 6 episode 3 is Amazing Adventures?? So I am super confused and just slightly irritated. If for some reason my cable subscription doesn’t allow this content well cool, just show that I can’t watch it, don’t make it disappear.
Developer Response
Hi, we’re constantly adding content (and leaving it up as long as we legally can!), but please send us an email via the link below with the information on the episode you can't find, and our team will investigate and get back to you with information as soon as we have it.
https://travelchannel.custhelp.com/app/askI’ve had The Travel Channel and History apps for over a year. I like being able to binge watch my favorite shows and check out new shows. Yes, there are ads, seriously people, they have to pay the bills. I get tired if the same ad is repeated too often, but overall I am satisfied that if I want the privilege of these shows at my fingertips, I will have to chill out about ads.
For the record, please let the big wigs in charge know that combining 2 old episodes for 2 hours is NOT a “new” episode. Call it a flashback or something else please. Please!
I’ve been able to watch live tv and full episodes for months with my suddenlink subscription and now out of no where you are no longer allowing me to watch episodes off my app because suddenlink isn’t a listed provider?! 😡
Update 8/8/19:
Thank you developers for responding. 👏🏻 we’ve been able to enjoy watching travel channel with no issues for a while now! Granted my review was back in November I appreciate the response. 😁
The only way to get this and discovery app to work is delete download again and have to put all cable info again if you don’t use app for couple hours it won’t even open just shows a spinning loading screen apparently been like this a year from the reviews and the developer just doesn’t care.......
Just redownloaded app and its working so far cross my fingers it stays .. would love a picture in picture feature to an update so you can watch and do other things on iPad
This app is okay. It has way too many commercial breaks. More than what you would get watching it live on cable. And it doesn’t have complete seasons of the Dead Files. I got the app to watch the Dead Files. So it’s disappointing to see that not every episode is available. Also I don’t like that you have to log in with your cable provider. I would love it if I could sign in with my email and pay like $3.99 a month to watch every single episode and watch commercial free. So to the developers!!! Like Netflix but on a smaller scale. I don’t think I’d pay more than $5 for one channel. But I know a lot of people would be interested in that.
MORE EPISODES!!
&
MONTHY SUBSCRIPTIONS (no commercials or less)
Developer Response
Hi, currently, we allocate the same amount of airtime for ads on our app as we do if you were watching us on your TV. You’ll never have to watch more than three minutes of ads at a time, but it’s usually less than that! We don't offer a subscription service at the moment, the only way to access all of the content on the app is by subscribing with a cable/satellite company we partner with.I LOVE this app, don’t get me wrong, HOWEVER, at some point recently, there must have been an update and boy is it buggy! I have the travel channel (and other channels in this channel’s package - HGTV, Food network, etc) from my cable provider and the app for each all have the same problem - I’m logged in, I can watch live tv for a couple days then it says I need to pay with my provider WHILE IM STILL LOGGED IN! So I have to log out, log back in and then use. It’s a royal pain, I’m almost at the point of not using anymore and deleting the apps. Please help! Also, If the developers could add the current show that’s playing when you his “live tv” instead of just seeing the channel (we selected the app, we know what channel were in), that’d be great. Right now, it’s a TOTAL shot in the dark!
Developer Response
Certain providers require you to re-authenticate (or sign back in) more often than others. If you feel like you really are constantly having to log-in, and it could be due to an error, please reach out to us at our "Ask a Question" page linked below. http://travelchannel.custhelp.com/app/ask/
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