Homer will delete your account and leave you no recourse or refund
My kids have used this app for the past almost 3 years. Early last month all the data disappeared and when we attempted to restore the subscription we were paying for, the app said there was no subscription (not true, Apple religiously charges us $9.99/mo) and that there was never any account (which is hilarious 1) aforementioned using it for almost 3 years and 2) active subscription being charged!). Customer support was zero help. All the lackeys would say is “you don’t have an account with us.” No amount of monthly receipts or shots showing proof of the account would make them budge—“I can assure you you’ve never had an account with us.”
At this point I’ll just cut my losses and go to another reading app that will be happy to let me sign up and take my money for a subscription.
Oh and Apple gave me a refund for the several months going back that Homer now claims no account existed. I guess if no account existed, then I shouldn’t have had to pay for it 🤷🏻♂️.
At this point I’ll just cut my losses and go to another reading app that will be happy to let me sign up and take my money for a subscription.
Oh and Apple gave me a refund for the several months going back that Homer now claims no account existed. I guess if no account existed, then I shouldn’t have had to pay for it 🤷🏻♂️.
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Response from developer
I apologize for the inconvenience, please contact HOMER directly with our Support Team via email support@learnwithhomer.com. We would love to assist you further with any issues or concerns.
Too expensive
Before it was said that I have to pay 6 dollars thn it suddenly turn out no it’s 12 or so.
Response from developer
We appreciate you bringing the situation to our attention, and apologize for the disappointment. This is never the HOMER experience we want for you. Please contact us at support@learnwithhomer.com for additional assistance.
DOESNT WORK!
Haven’t been able to use my month I paid for at all!!
Response from developer
We are here to help! If you could, please reach out to our Member Experience team at support@homerapp.com. Please include the email address your HOMER membership is under as well as the device you are using to access HOMER Reading. We look forward to assisting you with this as soon as possible!
Keep getting kicked out of my PAID subscription
I paid for a yearly subscription yet I keep getting my locked out of the app and promoted to purchase another subscription. I’m only 2 months into the yearly subscription. Customer service is clueless and keeps telling me my account expired despite my showing them the receipt for the yearly purchase. Apple told me to request a refund if it happened again but when it happens we again the refund option is no longer available. This has been an absolute waste of money based on this. The material in the app seemed to be good which is why I purchased it, but what good does that do me if we can’t access it??
Contacting customer has done nothing! I send them proof of my payment to Apple and they keep telling me my subscription is expired despite proof of the contrary. The only viable option is see is Apple giving me money back for the useless subscription.
Contacting customer has done nothing! I send them proof of my payment to Apple and they keep telling me my subscription is expired despite proof of the contrary. The only viable option is see is Apple giving me money back for the useless subscription.
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Response from developer
We regret to know that you are having issues with your subscription, please reach out to our Member Experience team via email, and we will be glad to assist you further! Member Experience team email: support@learnwithhomer.com
Help
I purchased a monthly subscription… but it wouldn’t let me create an account with my ipad… the password bar wouldn’t let me type anything in…
Crashes soo much! So annoyed
Great app! Paid so much money but crashes so much! Very annoying
Buggy
I wish this was better executed because the graphics are cute and my son likes the games. My first and primary gripe is how inconsistent and buggy the app is. I find myself having to restart the app a lot. Many of the activities take forever to load. The “Daily Play” is consistently a dud. It freezes when the game starts, then suddenly you hear “You did it! Wahoo!” then kicks you over to the next game where it does the exact same thing!
I notice that Social & Emotional Learning (SEL) is a really big feature in these types of apps. SEL in sounds like a positive thing to teach (who doesn’t want their child to learn kindness? Or empathy?) but it has been hijacked by education ideologues intent on pushing an agenda many parents disagree with. Use this information how you want and keep your ears open.
I notice that Social & Emotional Learning (SEL) is a really big feature in these types of apps. SEL in sounds like a positive thing to teach (who doesn’t want their child to learn kindness? Or empathy?) but it has been hijacked by education ideologues intent on pushing an agenda many parents disagree with. Use this information how you want and keep your ears open.
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Nothing to encourage active participation; just passive viewing
Such promise, but our little one’s getting stuck with this app: I thought Homer would have a sequence that interleaved different kinds of activities - interactive and otherwise - to keep things moving along, but it’s got this “stories” and “songs” section that he found very quickly and is just sitting and watching those passively.
I also had hoped that there would be a progression of activities to meet kids at the level that they are at, but the structure of the app is such that our little one is continually thrown in the deep end, doing activities well beyond his current level of understanding, and thus getting frustrated.
It seems little better than Netflix at this point, as far as use of time goes. An unfortunate oversight on the part of the Homer team which seems to largely defeat the purpose of the app.
I also had hoped that there would be a progression of activities to meet kids at the level that they are at, but the structure of the app is such that our little one is continually thrown in the deep end, doing activities well beyond his current level of understanding, and thus getting frustrated.
It seems little better than Netflix at this point, as far as use of time goes. An unfortunate oversight on the part of the Homer team which seems to largely defeat the purpose of the app.
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Response from developer
We're sorry to see this. Our team would like to help make sure your little learner is in the right Learning stage. Please email us at support@learnwithhomer.com.
Stop use this game
This game is forcing you child no one here wants to be forced right
Runs sooo slow
Unfortunately the app is so slow to load and then many error messages.
