Refund
Few weeks ago I made a booking for a car which broke down a day after. I had to book another car and I have been refund less the the half of the booking for using 1 day instead of 7.
I have send a mail to OuiCar which only reply « we have processed the refund already » so no way to discuss the refund which is totally unfair as the break down was to my fault.
I have send a mail to OuiCar which only reply « we have processed the refund already » so no way to discuss the refund which is totally unfair as the break down was to my fault.
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A recommander
Je ne connaissais pas cette application pour la location de voiture Première expérience donc et une entière satisfaction Loueuse gentille et disponible Véhicule conforme aux descriptions et rapport qualité prix imbattable Véhicule arrivé direct à la maison et récupéré au même endroit Les contacts via le site avec le loueur sont réactifs pourtant nous n avions nous pas toujours de connexion Bref à renouveler rapidement
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OuiCar stole money from my account
I used OuiCar to rent a utility van to move. I rented the van one week prior to my moving date, and validated my drivers license, insurance, etc. I received the confirmation email from OuiCar stating my insurance and reservation were valid. The morning of my reservation, while sitting in the car with the moving van renter, about to start the trip, OuiCar cancelled my reservation. The owner of the van, nor I, cancelled, OuiCar cancelled the reservation. As OuiCar cancelled the reservation within the hour of the start time, OuiCar also refused to refund me any money, per their cancellation policies, even though OuiCar themselves cancelled. Not only did OuiCar steal from me, they also ruined my moving day. OuiCar stole money from me and I’m still fighting to get it back. So far this sham company has done absolutely nothing to assist. In the end, OuiCar stole money and time from me, and has horrendous customer service. OuiCar has caused me severe stress, and also caused stress for their users who rent their vehicles. I will fight this company every single day until I receive the money stolen. If you need a reliable rental, please use another means of renting and do not trust OuiCar. It will save you money and stress.
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Response from developer
Hello. It is not possible for us to find your account with the information in your message or nickname. Please write to reclamation@ouicar.fr, we will explain you the reason for this cancellation with penalty fee (which seems to demonstrate non-compliance with our general conditions).